Chris Pinelli | Page 17

Stellar Customer Service! Treated Us Like Family. Stephanie + team treated us like family and provided us with stellar customer service. From start to end, they made the process of purchasing our vehi Stephanie + team treated us like family and provided us with stellar customer service. From start to end, they made the process of purchasing our vehicle enjoyable and hassle-free. Furthermore, they went above-and-beyond by delivering our vehicle to Toronto. Stephanie, our main point-of-contact, was an absolute pleasure to deal with and was prompt, courteous, and honest. Will definitely conduct business with Lexus of London again! More

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Exceptional service on all levels and from every employee! Rick Watson is an Exceptional, knowledgeable and patient sales advisor. He made my experience a very positive one. All my questions were answered. We Rick Watson is an Exceptional, knowledgeable and patient sales advisor. He made my experience a very positive one. All my questions were answered. We went on several test drives in several vehicles, and I was encouraged to ask questions, and take my time with my decision. From the concierge to the finance advisor to the lady who taught me everything I needed to know about the Lexus, the service was amazing. Everyone was professional, welcoming, knowledgeable and sincere in their dealings. More

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The best car dealership experience!! From the second my wife Evelyn and I walked into the dealership just to make a few inquiries, the staff was very friendly and upfront with no pressure From the second my wife Evelyn and I walked into the dealership just to make a few inquiries, the staff was very friendly and upfront with no pressure whatsoever. We were introduced and shown vehicles we were interested in and left to decide on our own with friendly guidance. They were very frank and honest in their presentation and we were made well aware of all our options. At no time were we pressured into any deal and always dealt with in a kind and courteous manner. Thank you, Chris Pinelli, Allan Calvert, and Lauren Denne for setting us up and sending us home very happy And a very big thank you to Stephanie Shearsby and Kylie Burridge for their hard work and dedication to our needs. Thanks again. Nick Paparella More

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Friendly, knowledgeable staff, very welcoming! I walked into Lexus knowing what car I wanted to step into. The staff happily greeted me and directed me to their Sales & Leasing Specialist Sue Vince I walked into Lexus knowing what car I wanted to step into. The staff happily greeted me and directed me to their Sales & Leasing Specialist Sue Vincent, very kind and freindly, super knowledgeable about cars, easy to talk to, booked my test drive and I loved it! the Lexus CT 200h is a fun car and great on gas. Chris Pinelli gave me a great deal on my trade in aswell and I can't say enough great things about their staff! I will always service my car at the dealership, great warranty and very welcoming, everything was a very smooth process and no pressure at all! If your buying a Lexus or a car in general, don't look any further, go to Lexus of London! More

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New car purchase Recently purchased new RX350 from the dealership. Sale was through Sue Vincent. I have engaged with her a number of times over the years and always fo Recently purchased new RX350 from the dealership. Sale was through Sue Vincent. I have engaged with her a number of times over the years and always found her to be friendly, well-informed and desirous of being helpful. This time was no exception. She promptly responded to questions and concerns raised on the telephone or by e-mail. Total professional. More

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Easiest purchase of my Life Stephanie was friendly and courteous from the 1st minute we met her. She connected with my wife and made the experience of buying a vehicle great as i Stephanie was friendly and courteous from the 1st minute we met her. She connected with my wife and made the experience of buying a vehicle great as it should. When you buy a car you should feel fantastic about it and get what you want without hassle. Stephanie did this for us . Never an issue on anything. She made it seamless for us . No one issue with anything. Buying a car over Christmas is tough as we are all busy. The dealership is 2 hours away from our home in the country . No problem for London Lexus . We met only to pick our car and the next time we met the car was delivered to us . Stephanie arranged things with Kylie and Liliana and Bill did a great job on delivery. This dealership is superb on their customer satisfaction and took care of us beyond Lexus expectation . Thank you all at Lexus of London. More

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You will not be disapointed Purchased many vehicles in my lifetime but do not remember any dealers that I enjoyed more. Main reason for this is the people that work there and the Purchased many vehicles in my lifetime but do not remember any dealers that I enjoyed more. Main reason for this is the people that work there and there eagerness to assist. Although I mainly dealt with two people, Stephanie the sales person who is so helpful and sweet you just want to give her a hug. From the Financial side, Liliana, who was also helpful and made every effort to provide what I required. Just for good measure once I purchased the vehicle that sales manager made it a point to thank me for the business. So bottom line, if your looking for a new or used vehicle I recommend this dealership; you will have a hard time finding better people to deal with. More

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Great service ! I’m so glad to lease a brand new Lexus vehicle. Jack Ji the sales representative has been extremely nice to the customer. He explained the Functio ! I’m so glad to lease a brand new Lexus vehicle. Jack Ji the sales representative has been extremely nice to the customer. He explained the Function of thevehicle in great detail. We had a great experience at Lexus London dealership ! More

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2017 IS 350 F SPORT Yet another excellent experience here at Lexus of London. They went out of their way to get the vehicle I wanted (2017 IS 350 F SPORT SERIES 3). Even Yet another excellent experience here at Lexus of London. They went out of their way to get the vehicle I wanted (2017 IS 350 F SPORT SERIES 3). Even though it was a challenge, they managed to get it in stock and ready for me within 10 days. The car was detailed to perfection upon pickup, and everything was in order. A very seamless transition from my old car to the new one. More

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Very satisfied Sue was extremely patient and understanding of all our needs and concerns with this purchase she did everything in her power to make this an enjoyable Sue was extremely patient and understanding of all our needs and concerns with this purchase she did everything in her power to make this an enjoyable and worthwhile experience value your professionalism throughout the entire process thanks again More

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