Chris Pinelli | Page 18

Professional Woman buying a car I am a professional woman who was in the market for a car. From my past experiences this is one of my least favorite things to do. I spent quite a f I am a professional woman who was in the market for a car. From my past experiences this is one of my least favorite things to do. I spent quite a few days going from dealership to dealership and had many different experiences at each dealership. I can truly state that from the moment I walked into the Lexus of London dealership that I was treated with respect. I asked for Stephanie as my research showed that her clients were extremely pleased. And let me tell you the reviews were correct. There was no pressure to buy just a new friend trying to help me decide what I wanted. Yes, what I wanted. By the time I bought my car I had Stephanie personal cell number and a new friend in the business! Actually every manager there came out to introduce themselves and welcome me to the Lexus family. Given the fact that I work ias a financial planner and provide my clients with exceptional service I was truly impressed with the entire team. More

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Service Beyond Belief After being ignored at several car dealerships in my own area or told "it is online" to questions when I did speak to a salesperson, I decided to take After being ignored at several car dealerships in my own area or told "it is online" to questions when I did speak to a salesperson, I decided to take my son's advice and meet with his salesperson at Lexus of London. Sue Vincent was a delight to deal with. Her friendly manner and detailed knowledge of the cars immediately let me know I was speaking with a professional. She listened to my questions and understood my priorities and needs in the car I would choose. Her advice was very much appreciated and she never pushed me to make a decision. Driving the cars convinced me that the decision I was about to make was the right one and her manner made me feel I was being treated honestly and with respect. Once my decision had been made and the paperwork completed, I dealt with Kylie Burridge in the finance department. An issue came up with my trade in and I sent Kylie an email on the Sunday evening of a long weekend, expecting a reply when work resumed on the following Tuesday. To my shock, I heard back from her within minutes and she solved the problem for me that evening and handled the changes wonderfully over the coming days. The manager, Chris, also helped me out in a very timely manner and that was greatly appreciated. When I went back to the dealership to pick up my new car, Lauren, the delivery specialist, spent an extended period of time acquainting me with all the exciting features of my hybrid car and was excellent at explaining all the hi-tech features which I am now enjoying. I was also introduced to the ladies at reception and the service manager, Romeo, who will be so helpful in the future. And before I left the dealership, other salespeople congratulated me on my new car. I have raved about the service and experience ever since and feel like I am now a member of a new family at Lexus of London. Definitely a superlative experience and well worth the two hour drive!!! Thanks so much to Sue and her team of experts. You are the best... More

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Amazing costumer Service and experience with Stephanie Stephanie give me very good Costumer Service and she is very nice kind and helpful. And chris is very helpful and nice person . I highly recommend to Stephanie give me very good Costumer Service and she is very nice kind and helpful. And chris is very helpful and nice person . I highly recommend to everyone to go this dealer ship if they want to buy any Lexus . More

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Lexus of london and Rick Watson Going to Lexus IS like going home. You are treated like family and with the upmost respect. My experience at Lexus of london and Rick Watson was pheno Going to Lexus IS like going home. You are treated like family and with the upmost respect. My experience at Lexus of london and Rick Watson was phenomenal!!!! Very professional and respectful!! I would highly recommend Rick and Lexus of london!!! More

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Excellent customer experience excellent customer experience We will certainly be purchasing our next upcoming vehicle with London and we are from Kitchener Well done team Lexus excellent customer experience We will certainly be purchasing our next upcoming vehicle with London and we are from Kitchener Well done team Lexus of London More

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Great place to buy a preowned Lexus It was a pleasure dealing with both Chris and Stephanie regarding our preowned 2013 ES300h. Both were very professional and the service we received wa It was a pleasure dealing with both Chris and Stephanie regarding our preowned 2013 ES300h. Both were very professional and the service we received was top notch. I would definitely recommend Lexus of London and particularly Chris or Stephanie to anyone looking for a new or preowned vehicle. Also the features of the impeccably detailed vehicle were very well explained to us by Teagan. All in all the best car purchasing experience in a long while. More

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Another Great Automobile Experience from Lexus. The reference for Lexus of London should and does deserve a " Best All Over" reference! This for location, service, staff and management, All The reference for Lexus of London should and does deserve a " Best All Over" reference! This for location, service, staff and management, All top notch -- try them, you will agree. G. Bathgate. Now let me expand on my Lexus experience. Betty & I took possession of our new 2019 UX, Truly a great experience and we would like to thank Boss Chris and his fine staff for their appreciated assistance . To name a few -- Rhonda from reception, Kylie Ellis, Susan Vincent, Natalie Marsh from sales and Keven Gittens from delivery. Also, thanks offered to all the individuals listed below who added their assistance when requested, More

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My latest experience when purchasing a vehicle Our sales person Rick Watson was awesome from start to finish with our recent purchase. The whole team at Lexus of London is great to do business with Our sales person Rick Watson was awesome from start to finish with our recent purchase. The whole team at Lexus of London is great to do business with. Everything was fully explained . Rick took extra steps to contact me prior to our purchase when he was aware of what we were looking for. He was very professional and went over and above to accommodate us. This is my 2nd purchase and I will go back for my next one when it is needed . Thanks Rick for making this a very positive experience or us! More

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Lexus of London is great place to purchase a vehicle! During the past two years my wife and I have admired the RX-350. The 2017 with 8 speed transmission; "driver assists;" color (cashmere), and showro During the past two years my wife and I have admired the RX-350. The 2017 with 8 speed transmission; "driver assists;" color (cashmere), and showroom presentation sealed the deal. We are impressed with Sue Vincent's knowledge of vehicles and the RX-350 in particular. Sue is not aggressive and professionally highlights the features of this vehicle. Sue delivered the vehicle to our home in Sarnia and patiently reviewed all the paperwork and intelligently answered the queries I put forth. Sue is a wonderful communicator and I would highly recommend her to any individual who expressed an interest in purchasing a vehicle from Lexus of London. Jim and Gloria MacLeod 1917 01 15 More

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Lexus nx purchase Chris and Stephanie were exemplary with their professionalism and knowledge. It was a pleasure to do business and would do so again in a heartbeat. Chris and Stephanie were exemplary with their professionalism and knowledge. It was a pleasure to do business and would do so again in a heartbeat. More

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