Cam Bottrell | Page 5

Top Notch Treatment I am very pleased to say that I am now driving a 2016 Lincoln MKZ - thanks to the great people at Capital Ford/Lincoln. Everyone I was in contact with I am very pleased to say that I am now driving a 2016 Lincoln MKZ - thanks to the great people at Capital Ford/Lincoln. Everyone I was in contact with was polite, professional and helpful throughout the entire process of acquiring my new car. You folks are a great team to work with! More

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Amazing and Raphy listened to my husband and I and got us what we wanted. Thank you for helping us out. We will be back in 2 to 3 years again. and Raphy listened to my husband and I and got us what we wanted. Thank you for helping us out. We will be back in 2 to 3 years again. More

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Best experience I ever had PK is an excellent sales rep. Called day after delivery to make sure everything is smooth and no issue after the sale, had few issues he dealt with it PK is an excellent sales rep. Called day after delivery to make sure everything is smooth and no issue after the sale, had few issues he dealt with it same day and made sure I was very satisfied. Good job PK. More

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Capital Ford provided outstanding experience! I recently purchased a new F150 from Capital Ford. This was my first new car purchase, I avoided buying a new vehicle because I was intimidated by the I recently purchased a new F150 from Capital Ford. This was my first new car purchase, I avoided buying a new vehicle because I was intimidated by the 'dealership experience'. I was pleasantly surprised by how easy the capital team made the process. They really want the buyer to get the right vehicle for them. I am a very detailed oriented buyer and looked at multiple vehicles and options. I was pretty 'high maintenance' but Brett and Scott went out of their way to answer all my questions and line up multiple tracks for me to drive. A big thanks to Cam, Brett and Scott for all their help and assistance. We will definitely be heading back to Captial for our next new vehicle. More

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Respectful pleasing service My wife and i dexide to look a a few used vehicles from the Regina dealerships. Capital Ford had the best supply bar none and their non pressure respe My wife and i dexide to look a a few used vehicles from the Regina dealerships. Capital Ford had the best supply bar none and their non pressure respectful sales staff were a refreshing change. We eneded up trying a number of vehicles to suit our need and when we finaly found one the finanace and sales staff outdid themselves to accomadate our needs. I highly recommend these folks for anyone looking for a great used vehicle. More

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Overall good experience Sale went pretty smooth and quickly from beginning to end. Very professional and flexible staff. Great experience, we out of their way to do everythin Sale went pretty smooth and quickly from beginning to end. Very professional and flexible staff. Great experience, we out of their way to do everything to make the deal happen. Tied up all th loose ends. More

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Focus purchase This dealership was welcoming from we arrrived. Helpful and courteous. We where introduced to the salesman Ryan promptly. He was knowledgeable, and he This dealership was welcoming from we arrrived. Helpful and courteous. We where introduced to the salesman Ryan promptly. He was knowledgeable, and he did not try to sell me a vehicle that I did not want, which is very important to me as I would have not purchased a vehicle or even entertained veiwing vehicles that I had no intention of purchasing. More

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Very happy with Capital Ford Getting a car with AWD was the main reason we traded our car for the 2015 Ford Fusion Titanium. Found the car on the website. Made initial contact Getting a car with AWD was the main reason we traded our car for the 2015 Ford Fusion Titanium. Found the car on the website. Made initial contact through e-mail/website. Was called back within the hour. Made an appointment to view the car and make a trade a few days later. Awesome job Capital Ford. We love the Fusion. More

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The best truck buying experience we've had! The entire team at Capital Ford made this a great experience! We love the new trucks! We'll definitely be back to work with them again! Thanks guys! The entire team at Capital Ford made this a great experience! We love the new trucks! We'll definitely be back to work with them again! Thanks guys! More

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very poor customer service little to no follow up We finally received the 2015 Ford Flex limited Eco boost edition last week, which was ordered March 26, 2015. So I can say it is not easy getting i We finally received the 2015 Ford Flex limited Eco boost edition last week, which was ordered March 26, 2015. So I can say it is not easy getting into a Ford, as your famous slogan states in your commercials and flyers. Went in March with a trade in with our 2011 Ford Flex, got the price with a rebate of $750 and the Costco rebate of $1000 @ 0% interest, the flex came in mid July a couple months late, as they said 6 weeks to get it in. Went to pick it up signed all the papers and it was employee pricing now on, so got a few hundred dollars off the price, great. Signed the papers got the keys then went to see the flex, however the interior (back seat) incorrectly ordered. It came as a bench seat and we ordered bucket seats. Very disappointed, so no new vehicle for our sons wedding, but also that Costco rebate was not taken off the price. We were told it could not be used because of employee pricing, and that 0% interest was not available. As gullible as we were we said ok, but very unhappy, we had to wait another 6 weeks. We had received flyers prior to picking up the new flex that you could get 0% plus Costco rebate, plus that $750 exclusive offer with employee pricing. This exclusive offer and Costco rebate was in the mail weekly. We talked to the manager and sales rep about those offers, and we were then told we could use that $1000 Costco offer. No troubles we thought, we waited and waited, finally got a call and said it would be here the first week of October, then no call, so after the long weekend in October we called, we were finally told, they can't make any promises of when it would be in, it finally came in last few days of October. We went to pick it up, did not get the $1000 Costco rebate, or 0% interest, because we got employee pricing. If you cannot offer that Costco rebate, then you should not offer it, but bottom line, you can't offer something, don't offer it. Other incentives such as the winter package was not even offered at time of finalizing the vehicle, so we asked about it, and we were told out right NO, that they would not honor any other incentives. What incentive did they honor, the $750 one only. Very disappointed with all customer service, with no or very little communication unless we initiated it and saying one thing and getting another when all was done. We do like the versatility of the flex, that's why we ordered another one. However our new 2015 flex is now a year old as you can order 2016 vehicles and they were blowing out 2015's. Yes we did get a discount on this vehicle, however we still lost out as it is a year old before we got it in our driveway so the trade in value will be less when we go to trade in a 2015 as it could be a 2016. If we would have known it was going to be so late in the year to receive the new vehicle we would of waited and ordered a 2016 in the new year. That is why we ordered in March to own a new vehicle not to receive it in November. So the concern we had not only the Costco rebate but the vehicle is classified as a year old already as you could get 2016's fords before it arrived. Truly disappointed and dissatisfied customer. So it really isn't easy getting into a Ford now, is it. More

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