Bobby. Chan | Page 3

clean, nice customer service, easy to access, finish service on time, friendly provide shuttle service for free. service on time, friendly provide shuttle service for free. More

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The customer services and service representative are friendly and efficient. The costs are very reasonable. friendly and efficient. The costs are very reasonable. More

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The staffs are very professional with good advices. The site is clean and safe to visit. The site is clean and safe to visit. More

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Service was good, but the arrangement for shuttle pickup wasn’t well arranged, needs improvement. wasn’t well arranged, needs improvement. More

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Very good service. Everyone was attentive and friendly. I highly recommend this dealership. Very satisfied. highly recommend this dealership. Very satisfied. More

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What it did was perfect. Every step of car service was patient, courteous. Let the customer feel at ease, convenient and not worry about anything. patient, courteous. Let the customer feel at ease, convenient and not worry about anything. More

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Yong and Bobby are really nice guys, friendly and efficient. Booked an appointment for repairing my console screen. They got the job done within 2 hours, another dealership told me will take at least efficient. Booked an appointment for repairing my console screen. They got the job done within 2 hours, another dealership told me will take at least 2 days. Really Recommended!! More

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They don't care about safety issues Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from Horrible treatment of customers when you aren't paying. There is a recall for the passenger's airbag of my E46 and I got two notices in the mail from BMW Canada telling me to bring my car in to my local dealership immediately. BMW Markham is the closest to my house, thus it was convenient to bring my car there. 1. I set up an appointment online and was never contacted up to 2 days prior. I called to follow up to ensure everything was good to go, and they said there were no airbags in stock. Well then, why did you not cancel the appointment? Had I not followed up, I would've wasted my time going to the dealer to get parts installed that aren't in stock. 2. I called the parts department, they said there were no airbags in stock at all, and that I would have to contact the service department to be put on a waitlist, which is fine. 3. Over the course of a few days, I called the service department, and my calls were never picked up during business hours. 4. I then used the online chat, the rep said they would follow up with the service department to get my name on a waiting list. It has now been 1 week and not a single peep from them Meanwhile, I emailed Budd's to check on this recall, and within 15 minutes of me emailing, I got a call from them saying airbags were in stock, and that I could set up an appointment to bring my car in. All in all, I had my appointment booked within 30 minutes of my inquiry. I suppose this "dealership" (stealership) is all about making money, and not doing what's right - airbags are a safety issue and thus should be dealt with accordingly. More

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Bobby is a very nice person with good heart. He Is very professional and care about customer. I think next time I need A car service I will ask him to help me professional and care about customer. I think next time I need A car service I will ask him to help me More

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Aloof and arrogant service specialist I was at the town and county Bmw for service in 2017. Bobby was the service agent that I dealt with. Everything went fine until he told me a list of I was at the town and county Bmw for service in 2017. Bobby was the service agent that I dealt with. Everything went fine until he told me a list of services that was recommended. I was deciding to get a new can then and thus declined the services to a later day. When I picked up the car and requested Bob to give me a detailed list of services that he recommended, he was hesitant and sounded like if you’re not paying for the services, you don’t need to know. I found it rude and unprofessional More

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