Alex Tapia | Page 19

Best Resolve Stellar work from all at dealership to resolve a known issue with the doors on my 2016 F150 Sport Super Cab. Service tried to repair under warranty 3x Stellar work from all at dealership to resolve a known issue with the doors on my 2016 F150 Sport Super Cab. Service tried to repair under warranty 3x - oil pressure pump went at under 25,000K on trip home from Toronto and issues with first tonneau cover. At this point very frustrated at not willing to go forward financing that truck for another 5 years with problems and was considering not going forward with a lease on a third work truck as a result. I have a second F150 XLT work truck and we have purchased our personal 2017 Escape at Courtesy as well. I purchased my first two used F150's for my business there in the past as well. So a lot of vehicles and I was hoping not to have to go elsewhere. Had an opportunity to do so when at an industry seminar but chose to give Zach and Courtesy a chance to see what they could do - Zach spearheaded action - Will Taylor , Zach, Judy et al all stepped up and moved the issue up the chain and have resolved the issue beyond my expectations - and I am in a new vehicle and will also be leasing a third truck for my business come April. More

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totally awesome service all around I had originally brought our vehicle in to be serviced again. The people at this dealership are always very good at getting the car serviced on the sa I had originally brought our vehicle in to be serviced again. The people at this dealership are always very good at getting the car serviced on the same day and are very good at keeping me apprised of what is happening. I then decided not to spend any more money on this car and then set about getting a new vehicle very last minute. having now purchased a new car and dealt with the old one was an awesome experience. More

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New Car Sales and service Courtesy Ford sales rep. Dee treated me with respect and complete honesty with my new car deal. I will return to Dee Menon with my future business and Courtesy Ford sales rep. Dee treated me with respect and complete honesty with my new car deal. I will return to Dee Menon with my future business and would Highly recommend all my friends to approach Dee for any help in purchasing a Ford. I have been a Ford purchaser for many years and this was my best experience every...Kudo's to Dee! Hats off to George Anderson for his help through the purchase process and cheers to the service team of Kyle, Alex, Hoen, Dan and the mechanical team for the patience and fair service they always strive achieve with all their clients More

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Happy Customer I have always serviced my F-150 here since I first purchased it at this dealership. The service staff are always friendly, smiling and very helpful w I have always serviced my F-150 here since I first purchased it at this dealership. The service staff are always friendly, smiling and very helpful with any questions I might have. They will go out of their way to make sure I am happy with the work and that I get in and out as quick as possible. More

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5 star Service I came in on the weekend for a standard oil change and had wondered off into the show room while waiting. I had spotted Brandon whom had assisted me w I came in on the weekend for a standard oil change and had wondered off into the show room while waiting. I had spotted Brandon whom had assisted me with the vehicle I had brought in for the oil change. That said, Brandon was only In off shift to assist new buyers in picking up there new vehicle. I approached Brandon and he made the time for me to discuss the itch I had to purchase a new car. He took down all the information and was ready to start the look out. The Monday came around and Brandon had found me something better than I had hopped for. It was amazing, he was able to read my mind and work out a deal I couldn’t ignore. His quick response, custom service made all the difference. Thanks again Brandon. Happy Customer once again. More

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Amazing service I purchased my Ford Explorer in 2015 at Courtesy Ford and have had all my service work since then completed at Courtesy. Alex has always been my Serv I purchased my Ford Explorer in 2015 at Courtesy Ford and have had all my service work since then completed at Courtesy. Alex has always been my Service Advisor and he is always very helpful and friendly. Recently I had transmission problems with my vehicle and Alex went above and beyond to assist me and get the issue rectified as quickly and at the best price possible! Thanks so much Alex I really appreciate all you do! More

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Excellent Service I brought my 2008 Ford Escape for check up 2 or 3 weeks ago.. The experience with Advisor Alex was just excellent. It was straightforward and I was ve I brought my 2008 Ford Escape for check up 2 or 3 weeks ago.. The experience with Advisor Alex was just excellent. It was straightforward and I was very satisfied with the advice he gave. The service rendered was detailed and the problem solved to my satisfaction. For me Alex is a model employee you need to keep. More

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Go big or go home Kenny took care of my needs and made sure that my expectations were met. He addressed all my concerns and after the pick up of my truck followed throu Kenny took care of my needs and made sure that my expectations were met. He addressed all my concerns and after the pick up of my truck followed through to make sure I was happy. Nice to see integrity and customer satisfaction is still a priority. More

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Awesome Service Everytime I bring my Fusion in for service Alex takes extra care in providing me with the recommended maintenance and not to over sell me. I pick up m Everytime I bring my Fusion in for service Alex takes extra care in providing me with the recommended maintenance and not to over sell me. I pick up my car cleaned and done with the agreed service on time as promised. I highly recommend Alex and his team at Courtesy Ford. More

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Great Service Ive purchased many vehicles from Courtesy Ford. Always a pleasure dealing with Alex when getting my vehicle serviced. He makes the process simple and Ive purchased many vehicles from Courtesy Ford. Always a pleasure dealing with Alex when getting my vehicle serviced. He makes the process simple and makes sure I leave happy. Thank you More

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