Al Farmer | Page 2

Service Karen Campbell went above and beyond in servicing my vehicle. She was friendly and professional. My car was completed in a timely fashion and washed. Karen Campbell went above and beyond in servicing my vehicle. She was friendly and professional. My car was completed in a timely fashion and washed. Al Farmer provided me with great winter tire options. More

Helpful 0

Report | Print

Excellence The parts and service team at Lexus of London consistently exceed my every expectation, providing me with the expertise and service options necessary The parts and service team at Lexus of London consistently exceed my every expectation, providing me with the expertise and service options necessary to keep my older vehicle running like new. You'd be hard pressed to find a more courteous, responsive group of people in any industry. Service Manager Adam McCallum, Service Advisors Romeo Nissan, Karen Campbell, Drew Paille and Parts experts Al Farmer and Andy Ziegler are true professionals, keep up the great work! More

Helpful 0

Report | Print

Couldn't ask for anything more I have been driving a Lexus for 26 years & all with the same dealership. From day 1 the service staff, especially Karen Campbell, & the sales & manage I have been driving a Lexus for 26 years & all with the same dealership. From day 1 the service staff, especially Karen Campbell, & the sales & management staff have been exceptional. The concierge, Rhonda, is amazing. I feel as if I'm visiting family. Between the excellent product & excellent service why would anyone go anywhere else? Signed------A very happy customer(GUEST). More

Helpful 1

Report | Print

Exemplary in every detail of customer sales and service Exemplary sales and service period ! Lexus of London is the perfect example of the pursuit of perfection. I bought my new LS 600 H from this dealer Exemplary sales and service period ! Lexus of London is the perfect example of the pursuit of perfection. I bought my new LS 600 H from this dealership and can tell you right from the front reception center to the sales department to the service department that everything right down to the final detail is completed to customer satisfaction expeditiously 100% without compromise ! More

Helpful 0

Report | Print

Feels like home Very welcoming atmosphere and everyone made the experience feel personal. Friendly and knowledgeable sales people. Exceeded our expectations in every Very welcoming atmosphere and everyone made the experience feel personal. Friendly and knowledgeable sales people. Exceeded our expectations in every way. As a first time Lexus owner we will be back again and again. More

Helpful 0

Report | Print

This dealership is outstanding. In all the years we have dealt with car dealerships, we have never met such a nice group,or had such a wonderful experience as we have encountered in In all the years we have dealt with car dealerships, we have never met such a nice group,or had such a wonderful experience as we have encountered in Lexus of London. The service is excellent,the people lovely, the dealership space comfortable and visually pleasing. It is actually a pleasure bringing the car for service! Thank you,Christiane McAlister More

Helpful 0

Report | Print

Purchase and delivery of another RX. Purchase and delivery of another RX was the result of coordinated exemplary teamwork between Parts and Service followed up by Sales and Customer Care. Purchase and delivery of another RX was the result of coordinated exemplary teamwork between Parts and Service followed up by Sales and Customer Care. The Purchase was made possible by a Sales Team that listened to my requirements and found a vehicle that satisfied those needs. The vehicle was then delivered to my door, 200+km from London - the same excellent Customer Care I experienced with the last RX I Purchased. I would highly recommend putting your trust in the team at Lexus of London. More

Helpful 0

Report | Print

Service Absolutely the best service I have ever had at a car dealership, And,mi have had many,many cars and trucks. An example for every dealership Absolutely the best service I have ever had at a car dealership, And,mi have had many,many cars and trucks. An example for every dealership More

Helpful 0

Report | Print

Reliable Service and trustworthy sales It was the service that sold us first and then when we wanted NEW, sales impressed us just as much. They make sure your happy. We are not unreasonable It was the service that sold us first and then when we wanted NEW, sales impressed us just as much. They make sure your happy. We are not unreasonable people, but we do expect excellence when we buy at this level. We are true believers of sometimes you get what you pay for, and you get back what you put out there.... More

Helpful 0

Report | Print

I went to the dealership with a problem with my 2003 Lexus GS430 on the advice of Al Farmer in the parts dept. I was going to purchase a exhaust converter and he advised me to see Adam McCallum for anot Lexus GS430 on the advice of Al Farmer in the parts dept. I was going to purchase a exhaust converter and he advised me to see Adam McCallum for another opinion on what I really need to fix my car. That was great advice as the repair was under $200.00 instead of the over $1500.00 I was expecting. While I was waiting in the dealership for my repairs to be completed I was looking at the new cars in the showroom, there I met John Braddon he was very pleasant and showed me a few different models with no pressure to buying. I should say I was not really thinking of buying a car at that time, but he took me on a test drive and game me all the info on a ES300h I fell in love with the car and after a visit to the dealership with my wife we decided to order the car in the 2014 model year. Just after that and before we signed the deal I got very ill and almost succumbed to this illness, during this time my wife had spoke to Mr. Braddon and was told they were ordering the car for us and we didn't need to do anything other that get well and if we still wanted to proceed with the purchase just come in at that time and they would do the rest. I have been in the automotive business over 35 years and I know this was over and above what is normal, I would like to say Lexus of London are people that really care about people and not just there to sell and fix cars. My wife and I would like to thank Mr. John Braddon, Al Farmer, Adam McCallum and Mark Eisan for all there personal care and attention to our needs,and still months after our delivery of our wonderful automobile they are so personable. I must also add that every time we set foot into Lexus of London the entire staff in every area make you feel so special thank you everyone what a great experience. All the Best Chuck and Linda Root More

Helpful 0

Report | Print