Let's begin with my experience at Downsview Chrysler, I - Lucas MEIREles
Let's begin with my experience at Downsview Chrysler, I went there on a Friday with a booked appoinent for service, i Left my vehicle for the whole week and let them know I'd be away and would need it for next Friday night. My advisor was pretty easy going and helpful so not sure whose fault this was . My vehicle had few recalls , need to replace the bottom water splash and also quested a cleaning . Vehicle had nothing else to be done .
My recall was related to the battery I never had any issue with after the recall was done a hybrid service light came on . I never had that before . Light has gone off now and im hoping to GOd it won't come back .
Even thou I dropped my vehicle on a Friday morning they only started working on my vehicle on the next Wednesday . I called on Monday, Wednesday and once more let them know I would really need it done by Friday . I was told no worries .. it will bla bla .
Friday comes by no call no updates so I called my advisor she says it won't be ready on Friday . I didn't feel like she was firm about when it would but eventually went there on Saturday morning got a loaner for few hours and vehicle was "ready" noon . Cleaning that I requested was 225$ with taxes it was the worst cleaning I've ever had performed . Stains and dirty in between seats was not cleaned .
I requested to replace the bottom of my car and they decided that would be to expensive for me so they'd just made it "secure" .
Now I am concerned about this hybrid system light that had never appeared in my vehicle coming on right after they worked on my hybrid system. I will now have to lose the ability to work with my vehicle and lose money because they were unable to do it with a full week vehicle was there at their shop . I personally had plans to getting a brand new 2023 there since the advisor Aliana was pretty friendly and made her best effort to connect with me while I was abroad . But now with this whole mess I am for sure not buying there my new vehicle nor coming back there to service . If light isn't resolved I will probably have to go back there since they were the ones who did it . I am truly disappointed with this dealership and the lack of respect to their costumer . My main goal was fixing the water splash which isn't fixed and next snow will once again create all the sensors problems I was having . Basically they only did the recalls and a poor detailing . If you have a Chrysler vehicle I would think before heading over there .
Read More