Islington Chrysler Dodge Jeep Ram FIAT - Service Centre

Incompetent and corrupt! Wish I could give negative stars! In August I brought in my Ram because there was a grinding noise coming from my rear end. The service department Wish I could give negative stars! In August I brought in my Ram because there was a grinding noise coming from my rear end. The service department misdiagnosed the issue, and blamed it on my leveling kit up front. It had absolutely nothing to do with the leveling kit. I brought it to another dealership and they repaired it properly, no issues. Mark Gdyczynski the service manager tried to convince me to remove the leveling kit and bring it back for better diagnosis. What a waste of time that would have been. Glad the other techs at the other dealership were much more competent. My horn wire was cut and a window was broken as a result of a theft attempt. I got a quote from Islington Chrysler to have it repaired. Instead of being sympathetic to clients who are experiencing the theft epidemic in Ontario, they try to squeeze every penny they can out of them. They actually tried to sell me an immobilizer for $2000! My regular car electronics shop said going rate is around $500 for the Compustar immobilizer they sold at the time. See the screenshot I posted for the other ridiculous charges. I went and had the same work done at another dealership for about half the cost. After I said I wasn't willing to pay for their ridiculous prices, I asked to have it back as is and I would pay the diagnostic fee. They did a quick fix repair on the horn and charged me $200 for it, without authorization. During the time my truck was in their possession, the tech took it for a drive to a private residence. He disconnected my dash cam, not realizing it also operates on batteries, and I saw the footage. I also have a tracker installed, see screenshot. Andy, the tech, also had his phone hooked up to my Bluetooth. There was no test drive required outside of the parking lot, as I told them. Mark decided to talk to me like I was stupid when I brought it up. He's a flat out liar. Very limited parking in the service area, no loaner cars, no shuttle service. Oil changes for Ram trucks are about $200. As mentioned, the tech, the advisor and the service manager, all don't have a clue what they're doing. I messaged Jeff Garon, Director of Operations about my concerns, and nothing but crickets from him. Guess his highness was too embarrassed to respond. Years ago I was looking to buy a truck, and since this dealership was so close to my house, I came here. The sales person simply decided to ignore my emails when working out a deal so I had to go elsewhere. Aw well, their loss. Funny part was they supplied the vehicle to the dealership I bought it from. I've leased and bought four Rams over the past seven years, which was done elsewhere as a result of this sales person's negligence. Save yourself a world of headaches and go elsewhere. Anywhere. More

Service manager is rude, unhelpful. Have an appointment? Doesn't care. "Too busy" to look at my 6 month old Jeep despite making an appointment days in advance. Disgusting attitude, terr Have an appointment? Doesn't care. "Too busy" to look at my 6 month old Jeep despite making an appointment days in advance. Disgusting attitude, terrible service. Stay away! More

I've had my 2021 Jeep Cherokee SRT serviced here exclusively and they've been very helpful and accommodating every time I visited. Last time they even found a GPS tracker that was placed by would-be exclusively and they've been very helpful and accommodating every time I visited. Last time they even found a GPS tracker that was placed by would-be car thieves. If they didn't go the extra mile by performing a quick scan under my car and alert me about their finding, there's a very strong possibility that I would've had my car stolen by now. Thank you Islington Chrysler! More

Always professional, accurate with advice, concerned about customers and delivers the car service as promised about customers and delivers the car service as promised More

I've purchased two cars from Islington, the first one was a brand new C200 which I had for a few years and the second one is a Chrysler 300 which I still drive. I was very satisfied in both deals, especiall a brand new C200 which I had for a few years and the second one is a Chrysler 300 which I still drive. I was very satisfied in both deals, especially with the customer service and service department. Special mention to Mark Gdyczynski, the service manager who I find very efficient. I highly recommend Islington for your Chrysler needs !! More

I felt like a valued customer. Serge was very polite and professional, and he smoothly took care of everything that had to be repaired on my 2016 Dodge Ram truck. The work includ Serge was very polite and professional, and he smoothly took care of everything that had to be repaired on my 2016 Dodge Ram truck. The work included general maintenance, factory recalls, and dealing with an insurance claim (the repairs were done by their recommended auto body repair, Martino Brother on Dundas St.) The vehicle came back spotless, shining like new. I was so impressed with the service experience, I asked if they can add a Islington Chrysler licence plate cover to my vehicle so that I could advertise how happy I was getting excellent service at this dealership. More

Justin Eom in service was fantastic and took care of my dent in an hour. dent in an hour. More

I was dealing with the Service Department. I was havng a 10 yr old car serviced 10 yr old car serviced More

I received horrible service with a focus on trying to exploit as mush money as possible from me. They started by trying to sell me an oil change with 30% oil life still remaining, then improperly diagnos exploit as mush money as possible from me. They started by trying to sell me an oil change with 30% oil life still remaining, then improperly diagnosing a known issue and trying to sell me the incorrect fix despite my vehicle being under warranty. I would have paid for un-needed work that would not have fixed the issue. After speaking to the service advisor and the service manager, I was advised to go to the dealer where I bought my Cherokee. I did this (MILTON CHRYSLER is AWESOME), and they fixed this known issue without cost to me and without trying to upsell me with not yet needed oil changes. I submitted a negative review after this experience and discussed this with the Service Manager and the owner again. I reiterated that I would not ever be visiting them ever again. I have twice been contacted for an expected oil change date ... and just today for a free multipoint inspection flyer. Hopefully this additional negative review will get me off their mailing list. GO TO MILTON CHRYSLER ... they are very experienced, knowledgeable and professional! More