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Islington Chrysler Dodge Jeep Ram FIAT - Service Centre

3.8

51 Lifetime Service Reviews

5476 Dundas St W, Toronto, Ontario M9B 1B6

51 Reviews of Islington Chrysler Dodge Jeep Ram FIAT - Service Centre

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September 16, 2019

"Great experience"

- Lina

The only place where I can serve my car without any doubts. Service department has always satisfied all my needs. Especially, I'm very gratefull for Mr.Derkatch, who is extremely knowledgeable, and helped me a lot with my issues many times. Definately recommend!

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Recommend Dealer
Yes
Employees Worked With
August 23, 2019

"Worst service department in the GTA!!! "

- Mark

Today was the last straw! They insist on appointment for routine oil change, so I have an appointment for 8:30am. Get there at 8:15 and tell Ana the service advisor that I need the car back by noon. 1pm comes no call, so I call. Car hasn't gone in yet!!!! xxx...why the appointment then! Ask for the service manager. Mark calles me and apologises as they were backed up from the previous day. THEN WHY NOT SAY THAT WHEN I SAY I NEED THE CAR FOR NOON. Now most good businesses would offer a discount or something...nope just a half assed excuse and barely an apology. I get a call around 3:30pm that it is ready. 7 hours for a oil change and rotate the tires. REALLY!!!! Then I have to take a cab because the shuttle driver was about to finish his shift. And this isn't the first time with them. Folk do you self a favour if you want reliability DON'T go to Islington Chrysler service. This place has lost my business. When I need a new car(which is soon) not coming here. The service department lost the sales department money.

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Recommend Dealer
No
Employees Worked With
Ana and Mark
July 11, 2019

"Rolled a demo model from the riddle of the showroom for mr"

- Woaland

Islington Chrysler went above and beyond during my last visit. I wanted to test drive a fiat Spyder. The only one they had was right smack in a middle of the showroom. And still they opened it up moved a bunch of cars out of the way just so I can test drive it. Very impressed.

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Yes
Employees Worked With
June 14, 2019

"Disappointment after Disappointment"

- Etobicoke Mom

We took our 2015 Jeep Cheroke (11,000 km, in otherwise mint condition, barely ever driven) (the fact that we had to take it in for a broken tire rod at all is a whole other matter- as the vehicle was only used to drive the kids to and from school in Etobicoke) in for a bent tire rod on April 5, 2019. It is now June 14th, 2019 and it remains on the lot. We have never experienced such disrespectful customer service in our lives. Empty promise after empty promise from the beginning. We were promised each week that the vehicle would be ready "for sure!" and each week, no one called us, we would have to call and follow up, only to be told it wasn't ready. Once the tire rod was changed, it affected the steering wheel, which affected the clock spring, which affected the electrical.... and the list went on and on. No loaner car was offered, and the dealership insisted none of this was covered under warranty as it was considered a "collision" (but there was never any collision). Today, June 14th, we suddenly learn that most is now covered under warranty, but we are expected to pay a large portion. They left this pristine vehicle outside for the entire 2.5 months, so when we went to try to pick it up two days ago, we found scratches all over it, and it was left outside with the back windows open at least 5 inches. We asked the Service person 3 times to confirm he would close the windows when we left that evening (we left it so they could take care of the scratches now on the vehicle). He promised to do so. I went back the next morning, checked the car that was never moved to the locked area where they keep cars- the windows were up, but the back seats were drenched from the rain storm the night before. The apologized many times, said they would clean the car up, put protector on the leather and take care of the scratches. We returned the next day after they said it was ready, and none of this was done. We continue to wait. The agreed upon invoice (still too high, given the experience with this dealership) was then 3 times as much as they said it would be- no one talks to each other there. Excuses and empty apologies abound. We have bought from this dealership for generations- we can honestly never do so again. Such disrespect for property, lack of transparency and inept service is the reason people refuse to buy north american vehicles. We tried to hold on, but the abuse we've been through with this whole experience was enough to make us look to dealerships who truly have passion about their vehicles and customer service. So incredibly disappointed.

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Recommend Dealer
No
Employees Worked With
Other Employees : Mark- Service Manager, Eddie Semira- Controller, Al- President
May 29, 2019

"Excellent Service "

- eugeniacoones@rogers.com

We brought our 2012 Mercedes ML350 to Jeff and his team at Islington Chrysler last week for full brake work and service. Prior to this we exclusively used Mercedes service. We were impressed with Jeff's attention to detail and care about us and our vehicle's well being. We were given a loaner based on busy work schedules and when the service was complete, the service department clearly helped us understand the work that occurred along with potential issues to be aware of in the future. The price was also very reasonable and certainly MUCH less than Mercedes service. We will be back for our next service! PEugenia Laura Coones

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Yes
Employees Worked With
Mark Service Manager
May 04, 2019

"Amazing Staff and Fantastic Service"

- Sameh

I went to Islington Chrysler on 5/4/2019 to book an appointment to service my car and I was greeted by the service consultant and she is great to deal with. Mark Gdyczynski, the service manager, explained what need to be done in my car. He is very knowledgeable and very professional. He gave me all the information I was looking for. I strongly recommend this dealership to anyone who is looking for professional service. Thanks Mark for your great service

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Yes
Employees Worked With
Mark Gdyczynski (Service Manager)
April 22, 2019

"Taking care of its customers "

- theequalizer

Everyday this dealership takes care of its customers in their own special treatment way... This was my case when I came in for a service repair. Thanks for your staff friendliness I felt like at home, with waiting area very tidy and advice on how to care for my car.

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Yes
Employees Worked With
Other Employees : Calvin Damian
March 30, 2019

"Service team helped me out"

- Spponman

Updated this review: see below Without a doubt the most incompetent service team I have encountered in any dealership in 50 years of driving. From the front desk staff to mechanics they continually screw up. I have a 2016 Fiat 500X that I have been taking there for service since the next closest Fiat service is over 15 km away. This dealership will tell you to come in for service, when you get there it is "who were you talking to we don't have any mechanics available".... Happened at least 4 times. Tried to replace and charge me for the same thermostat they replaced the day before... So a free 2nd thermostat I didn't need. Lightbulbs never in stock, when they are in the mechanics can't even put them in right as they fell out and burnt thru my fender firewall.. Pathetic that a dealership cannot even stock and replace bulbs.... Stay away!!!! Updated: Mark and his service team stepped up and listened to my concerns and got my vehicle fixed. Can't ask more from a service team than to listen to you and get the problem fixed. Thanks Mark. I would recommend this dealership for all your service needs.

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Yes
February 14, 2019

"Definitely satisfied "

- RYB

The guys at the service department at Islington Chrysler are awesome. Definitely recommend them. I’ve been going there for service on my challenger for the past 2 years now. They have gone above and beyond what I expected, more than once. Elvin, the service department manager, is fantastic. He listens to clients, shows empathy, apologizes if required and finds solutions. The service technicians that they usually have working on my challenger are professional and very polite. I wish I could highlight their names along with the others on the list, however they are not listed on the dealerrater site. Very satisfied with their service.

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Yes
Employees Worked With
Other Employees : Calvin Damian
February 14, 2019

"Service is amazing"

- Will

I got a detailed explanation what was my issue and they gave me access to see it directly at my car. Each time I visit the service centre they are so friendly.

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Recommend Dealer
Yes
Employees Worked With
He was I think the supervisor or manager, don't remember his name
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