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Downsview Chrysler Ltd - Service Centre

3.5

117 Lifetime Service Reviews

199 Rimrock Rd , Toronto, Ontario M3J 3C6

117 Reviews of Downsview Chrysler Ltd - Service Centre

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August 29, 2020

"Sandro is a great mechanic, attentive and detailed. Him..."

- Vito300

Sandro is a great mechanic, attentive and detailed. Him and his team in service are professional and curtious. downsviewchrysler.ca is my go to when it comes to purchasing and service. Thanks 🖐

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Recommend Dealer
Yes
Employees Worked With
August 16, 2020

"they don't care"

- pimpinella555

After three tries to have my rear heating fixed at downsview i returned to the dealership i bought the car. I had a great laugh when the service person told me what the issue was. I was laughing so hard, I am sure that the service person thought i was crazy, i had tears running down my face. I explained to her that i had called a dealership over 2000 Kilometres away, that i trusted and that the services person had diagnosed the issue word for word as what she was telling me over a month ago before i ever went to downsview. I also told her that I had mentioned it to the service person at downsview and was told i did not know what i was talking about. I explained to her that I went as far as getting the CEO Timothy Kuniskis involved and came to realize that he had no power what so ever in helping.. I also told her that his staff could not even tell me what she had just told me. So please stay away from downsview when it comes to service of any kind, there is none to be had and they truly don't care.

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Recommend Dealer
No
Aug 17, 2020 -

Downsview Chrysler Ltd responded

We are sorry you feel that way about your service here at Downsview Chrylser, without giving your name we have no way into looking at your service history here at Downsview or if this was just a one time incident or no incident at all.

August 10, 2020

"My service appointment was scheduled for 1pm. Upon..."

- Sarah

My service appointment was scheduled for 1pm. Upon arriving, I waited well over 10 mins without being acknowledged while he was engaged in conversation with 2 other men. When it was my turn, he asked what I was there for. When I replied it was a scheduled oil change he stated “yeah, you know that’s going to be several hours before it goes in right?”

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Recommend Dealer
No
Employees Worked With
Aug 11, 2020 -

Downsview Chrysler Ltd responded

Sarah, we are sorry to hear about your experience here at Downsview Chrysler. Our goal is to get customers in and out as quickly as possible every time they are here. Since this was your first time a Downsview Chrysler, we informed you before hand that it would be a few hours as we were busy yesterday and had some staffing issue's which are not your concern, but the reality we had to deal with yesterday.

July 29, 2020

"Terrible Experince - Would Recomend Avoiding Service Here"

- DamagedAtDownsview

Long story short, I went into Downsview Chrysler with some steering problems and squeaky brakes, and I left with the steering fixed but still had squeaky brakes, $3000 less dollars, and a newly damaged bumper. There was a consensus that the damage occurred while the vehicle was under the care of Downsview Chrysler but management claimed it must have happened while in their parking lot - which apparently isn't their fault so they were only offering to cover half of the repair costs. Ed, the service manager, wanted me to give another $300 to the onsite bodyshop to repair the bumper. When I argued that I didn't park my car in an unsafe spot, they did, Ed began to back-pedal and argue that it was unlikely that the damage even occurred on site (great customer service skills Ed!). If you're still reading my rant, this was simply the cherry on top of a pretty bad service experience. I brought my car in initially, the mechanics determined the steering issue but would need to get order parts which would take 3-5 business days to get. This is not a big deal and pretty standard so once the parts were in I returned with my vehicle on a Friday. Later that afternoon I get a call that the warehouse had shipped one wrong part but that the correct part would come in the following morning and I'd get the car back on Saturday. Not ideal, but mistakes happen. The issue was my normal service advisor wasn't working Saturday and the advisor she was relying on didn't give me a call at all. When I called Downsview Chrysler at 3:00pm I was informed that service closed at noon and the earliest I'd be able to get my vehicle was Monday - I wasn't impressed. On Monday I got a sincere apology from my service advisor about the lack of call, but found out they somehow once again got the wrong part shipped to them so it will be another day. On Tuesday I get a call the a bolt broke during the install so they had to order that in and it'd be another day. 5 days later, instead of a few hours, I finally got my car back. They gave me a 10% parts discount for my hassle which was about the same as their service special coupon which expired the week prior, so no real loss to them, but I was fine to end it there and intended to return in the future because mistakes happen and they appeared to try and right the wrongs. And that's when I find my car in their parking lot with a 6 inch fresh scrape across my front bumper. A week later I finally hear back that they are willing to cover half of the $600 repair bill but no more - praising themselves as being so generous. I wouldn't even be posting this if management was actually empathetic towards their customers and agreed to cover the damage in full. All I can say is go to Downsview at your own risk, and don't be surprised if they negligently handle your vehicle and refuse accountability.

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Recommend Dealer
No
Employees Worked With
March 09, 2020

"sevice with a smile"

- tobashee

brought the car in as is was having electrical problems. Vic explained the situation to me with great patience, sensing that I had no idea what he was talking about. He took the time to point out the problem, explain what he was going to do an how he was going to check the rest of the wiring , not just the problem I was having - all this with a great big smile. An hour later , Vic was back, same great smile - handed me the keys and I was on my way, with a smile on MY face. Thanks Vic , you made my day.

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Yes
February 20, 2020

"Ed is honest and fair. I've been dealing with ed for over..."

- Karl r

Ed is honest and fair. I've been dealing with ed for over 10 years. I have alot of respect for how he handles expectations. DIANA YOUR SIMPLY THE BEST Karl reuber

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Yes
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February 19, 2020

"poor work man-ship "

- pimpinella555

I brought my 2013 journey in to have a rear heater core replaced. The work was not done. I was told that it was and paid for it. Mr. Chetty when i called to ask why i had no rear heat 12 hours after i got it back said that it was done and i should bring the car back. I left downsview chrysler years ago for the same reason. Now i am out the money and have no rear heat that the windows get so bad that in -4 degree weather i have to have the windows open so that i can drive home from work. Thank you downsview for not changing in 40 years

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Recommend Dealer
No
Employees Worked With
January 26, 2020

"Fiat Recall and Service"

- barb.foerster

Recently, I was notified of a recall for my 2012 Fiat. Diana was organizing the recalls, and in her always efficient way, was able to notify me as soon as the parts came in. I was able to bring the car in the next day; have the service done; and feel peace of mind . All this in only a few weeks! Thanks, Diana , and the service staff who seem very approachable and knowledgeable.

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Yes
Employees Worked With
November 12, 2019

"Diana is the most courteous and most helpful person..."

- annie.kaplan

Diana is the most courteous and most helpful person ever. And she is the most pleasant . Everyone at Downsview are the most helpful people! We have been a client of downsview almost 20 years.

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Recommend Dealer
Yes
November 11, 2019

"Fiat 500 recall"

- Jamyangling

Diana Herea was very courteous, knowledgeable, and helpful. I had a very pleasant and positive experience at Downsview Chrysler. I wish Diana and all my very best. Keep up the good work, Diana.

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Recommend Dealer
Yes
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