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Downsview Chrysler Ltd - Service Centre

3.6

106 Lifetime Service Reviews

199 Rimrock Rd , Toronto, Ontario M3J 3C6

106 Reviews of Downsview Chrysler Ltd - Service Centre

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September 12, 2019

"Great costomer service from the adviser"

- Hemi

My older 2006 car had electrical problems. It took some time to find the problem. The Service Advisor Shane kept me up to date. He was very honest and did only what was neccessary to fix the problem. Thank You

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Recommend Dealer
Yes
Employees Worked With
Shane Goldstein
September 01, 2019

"thx for great service "

- JW

booked appointment for oil change and to address the install of a warranty part. The work was done in a timely manner as promised and Diana Sandro Phil and kaya were all very helpful and friendly during the time I was in to drop it off and pick up - thx everyone keep up the happy smiles :)

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Recommend Dealer
Yes
Employees Worked With
Other Employees : phil, kaya
August 15, 2019

"Nightmare "

- adrsh88

They overcharged the oil change price, price announced is 53.99, but they will charge you 75.00. Also, they try to impose an schedule maintenance that is NOT required by Chrysler. Another TERRIBLE point is the service itself. They put over 1 litre more of oil in my engine that can result in damages in my engine. I am trying to contact the service Manager to solve this, but he os never available. It can be worse! I am at the dealer right now, and the driver of the company crashed in my car!!! The manager Ed Comsa told me to go to the court because he will no provide any car replacement for the period of the repair. This company is simple a NIGHTMARE! I will definitely report that to FCA Canada. I am sure that is NOT the service that FCA wants to their dealers to have.

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Recommend Dealer
No
Employees Worked With
June 18, 2019

"Excellent Staff"

- Barry

Always found staff to be courteous and informative. Usually service wait times are very reasonable. Occasionally a bit longer than I would have liked. But there is the shuttle service to and from home. Its very convenient and drivers are always courteous.

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Yes
Employees Worked With
June 15, 2019

"Very Sweet Receptionist "

- Lauren

Great service from your service receptionist Santasia. I’ve been here my share of times and my most recent visits have been easygoing because of her. very kind and has a way of calming you haha, thank you Santasia

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Recommend Dealer
Yes
Employees Worked With
May 16, 2019

"Excellent service"

- Roman Putilkin

I just wanted to say THANK YOU for your help Downsview Chrysler! Especially Dmytro Vitvitskiy and Sandro from service.This is my second time for the last 6 months when I had to get my tire replaced by Downsview Chrysler because of unexpected pot hole damage on the road.Thanks God I bought my car here, it is COVERED again!!! Took my less than an hour to get my car fixed and I saved about 600 dollars.Thank you guys and my next car is Wrangler! See you soon.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dmytro Vitvytskyi
April 23, 2019

"I had the best service from Santasia"

- Empress

Santasia is a great listener was very attentive to me and my husband and overly polite she made my day. Thank you she's the best I've never had great service from most businesses as of late I almost gave up on customer service but she encouraged my husband and I that great individuals still exists. Very kind young lady who always smiled.

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Recommend Dealer
Yes
Employees Worked With
Santasia
April 20, 2019

"Arrogant staff"

- Unhappy customer

I have been taking my car here for service for several years because I purchased it at this dealership. My experience has always been lacklustre. On my most recent visit, I made an appointment and took my car in for regular service. I was told that it would take 1.5 to 2hours. When I returned to pick my car after 2 hours I was told that it was going to take an additional 2 hours. I was told that « it was a Saturday » and that « I should please bear with them ». No apologies as if this was normal. At no time did anyone call me to tell me that they required an additional 2 hours to complete the work “because it was a Saturday “ which I believe happens each and every week. If I were treat my customers and run my business like this garage, I would be out of business.

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Recommend Dealer
No
Employees Worked With
Aliana
Apr 25, 2019 -

Downsview Chrysler Ltd responded

Hello, Thank you for taking the time to share your experience. We would like to understand more about your visit with us to see what requirements you felt were not met, and to see how we could have served you better. And hopefully see what we can do to turn your experience around and have you as a happy customer. Please contact us at dchrysl@downsviewchrysler.ca to discuss or call our Controller - Cam Meehan - directly at 416-635-1660. Thank You, Downsview Chrysler

March 20, 2019

"Ignition problem"

- Danofto

I have previously left an unfavourable review, which I am editing. It was left at a time when I was upset and not happy with the situation and it was not fair representation of the service I had received. I have included a brief summary of what transpired. I have an after market starter that was installed in my dodge vehicle close to 10 years ago. Unfortunately To diagnose the problem this has to be removed at a cost of 320$ plus tax. before they could even scan the vehicle to find the problem. There is no way around this because the equipment needed to analyze can not operate with after market parts. I was upset that I had to pay for something before any work could be done. The service person named Shane was helpful and said he like to help but that this was there policy. They are currently working on the vehicle and I will update the review once the work is completed.

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Recommend Dealer
No
Employees Worked With
Shane
Apr 25, 2019 -

Downsview Chrysler Ltd responded

Hello Danofto, We are glad that we were able to able to fix your vehicle, for less than originally quoted, and that you are now a satisfied customer. Thank you for giving us the opportunity to assist you and we hope to give you good service again in the future. Thank You, Downsview Chrysler

March 04, 2019

"Dymitro in sales is awesome but service dept sucks"

- Displeased customer

I'm taking my business elsewhere. Terrible experiences even though I bought the brand new car there. Never going to see me or my $$ again.

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Recommend Dealer
No
Employees Worked With
Other Employees : Dmytro Vitvytskyi, Leslie Canada Dagatan
Mar 05, 2019 -

Downsview Chrysler Ltd responded

Evan, we are disappointed to read your review of us. Unfortunately we couldn't have helped you any differently....While your vehicle was in service, you were given a rental vehicle from a third party rental company, at no charge to you. Your Service Contract (Extended Warranty) gives you this great benefit. However, once the repair is finished, you do need to pick up your vehicle and return the rental. You did not do this. You were contacted early Friday to let you know your vehicle was ready but you chose to take the rental vehicle to the United States and return it on Monday evening. We were able to get Chrysler Canada to pay for an extra day rental for you as a goodwill gesture, leaving you only responsible for the two day rental charge from this third party company. There was nothing more we could do to help you – and when you called Chrysler Canada to confirm the terms of your rental agreement, and were told that you are responsible for these two days, you chose to blame us and demand we pay for these charges, or we would have bad reviews online…. Unfortunately these are the times we are in and some (luckily not many) people think this is the way to get what they want. But, we trust you can understand we cannot run a business this way, and it’s disappointing that is how you do business yourself. Thank you for the opportunity to service you, sorry we couldn’t give you what you want.

Mar 06, 2019 -

Displeased customer responded

Nice try guys. Deflect all of the problems back to the customer. That seems to be what you do on every single bad review about your dealership. The reality of this visit was that I came in for an oil change ($129), I mentioned that the car was very difficult to shift into 4 x 4 (it's a jeep). When I came to pick up the car, it couldn't be driven because your technician had disconnected the transaxle?? Michael Chetty your Service Advisor said "why would he have done that?". A part was ordered and Michael told me it would be about a week to get. I told him that would not work for me because I was leaving town the next morning (the biggest snow day in Toronto all winter) for a driving trip and I needed 4 wheel drive to get where I was going. He arranged a rental and told me the dealership (not Chrysler Canada) would pay. Again, he knew I was leaving town for several days. Upon my return on Monday I immediately came to the dealership to get the Jeep. Guess what? It still wasn't fixed. John your Supervisor in Service took it for a drive with a technician and told me that absolutely it didn't work right and he would check with Chrysler to see what else could be done. I'm still waiting for follow up. Oh, and Ed Comsa your service manager didn't know any of this before he got argumentative with me and told me that I signed a document that said I'd pay for anything not covered by warranty. I asked him if that included his own Technician disconnecting a part causing a SAFETY issue. He was the one who told me to call Chrysler Canada and even gave me the phone number.

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