Long story short, I went into Downsview Chrysler with some steering problems and squeaky brakes, and I left with the steering fixed but still had squeaky brakes, $3000 less dollars, and a newly damaged bumper.
There was a consensus that the damage occurred while the vehicle was under the care of Downsview Chrysler but management claimed it must have happened while in their parking lot - which apparently isn't their fault so they were only offering to cover half of the repair costs. Ed, the service manager, wanted me to give another $300 to the onsite bodyshop to repair the bumper. When I argued that I didn't park my car in an unsafe spot, they did, Ed began to back-pedal and argue that it was unlikely that the damage even occurred on site (great customer service skills Ed!).
If you're still reading my rant, this was simply the cherry on top of a pretty bad service experience. I brought my car in initially, the mechanics determined the steering issue but would need to get order parts which would take 3-5 business days to get. This is not a big deal and pretty standard so once the parts were in I returned with my vehicle on a Friday. Later that afternoon I get a call that the warehouse had shipped one wrong part but that the correct part would come in the following morning and I'd get the car back on Saturday. Not ideal, but mistakes happen. The issue was my normal service advisor wasn't working Saturday and the advisor she was relying on didn't give me a call at all. When I called Downsview Chrysler at 3:00pm I was informed that service closed at noon and the earliest I'd be able to get my vehicle was Monday - I wasn't impressed. On Monday I got a sincere apology from my service advisor about the lack of call, but found out they somehow once again got the wrong part shipped to them so it will be another day. On Tuesday I get a call the a bolt broke during the install so they had to order that in and it'd be another day. 5 days later, instead of a few hours, I finally got my car back. They gave me a 10% parts discount for my hassle which was about the same as their service special coupon which expired the week prior, so no real loss to them, but I was fine to end it there and intended to return in the future because mistakes happen and they appeared to try and right the wrongs. And that's when I find my car in their parking lot with a 6 inch fresh scrape across my front bumper. A week later I finally hear back that they are willing to cover half of the $600 repair bill but no more - praising themselves as being so generous.
I wouldn't even be posting this if management was actually empathetic towards their customers and agreed to cover the damage in full. All I can say is go to Downsview at your own risk, and don't be surprised if they negligently handle your vehicle and refuse accountability.