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Downsview Chrysler Ltd

Toronto, ON

3.5
1,088 Reviews

199 Rimrock Rd

Toronto, ON

M3J 3C6

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1,088 Reviews of Downsview Chrysler Ltd

May 20, 2022

got car back-sliding door not opening only have 46k mileage— received car with very big and obvious front right bumper scratches… good thing have dash cam have evidence that happened in their garage.. More

by upset customer-car scratched
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
shane
May 21, 2022 -

Downsview Chrysler Ltd responded

Hi, we're sorry to read your review of your recent experience with our service department. We wish that your vehicle was still under warranty, but unfortunately the time has expired - regardless of the km. This is a manufacturer warranty and not something we have control over. We understand that you were not happy with this answer, but saying we damaged your vehicle is not going to change it. We have checked our own security camera footage and we can't see any incident where your vehicle might have been scratched in our service department. At the time of responding here, we have asked you to share your dash cam footage to understand your claim, but you haven't sent anything. If you would like to discuss this further, please feel free to respond to our Service Manager, Sandro Calzini, and we will be happy to assist you.

May 21, 2022 -

upset customer-car scratched responded

i accept that it was out of warranty.. it happens…. i am upset about the parking incident that has been recorded in the dash cam and service driver tried to unplug the dashcam hoping it wont be recorded… is that your policy to unplug dashcams??? the dashcam automatically records when it senses theres collission or driver might be in an accident… been in canada for years, and i have been your customer since i have my dodge journey 2015. i have no complains before this incident May 2022… i emailed your manager

May 21, 2022 -

Downsview Chrysler Ltd responded

Thank you, please email Sandro at scalzini@downsviewchrysler.ca

May 19, 2022

Thank you to all employees at Downsview Chrysler for serving me and treat me so well. I don’t speak English and John was very nice to me. A big thanks to Charlie Nieves for always being there and helpi More

by Trinkler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Nieves, John Guppy
May 19, 2022

Great people, great customer service! !! Thank you John for your calm manner and always ready to listen. Thank you so much Charlie Nieves for being such a great sales representative, hones More

by Trinkler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Nieves, John Guppy
May 11, 2022

I have purchased numerous new vehicles and Downsview gave me the best experience ever. The salesman was Yulier Rondon Pena, and to give credit where it is definitely due this guy dug in and worked harder tha More

by rob.mcgladdery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yulier Rondon Pena. ( the best ) , Jacob Kepecs, Masoud Asghari
March 23, 2022

Dont fall for fake 5 star reviews here. I wish i could give less than 1 star to these robbers. I paid security deposit of $2000 and after 5 days they told me that they cannot finance my car More

by Jskrndeo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Kepecs, John Guppy, Ben Kepecs, Sammy Amer, Richard Brulinski, El Sayed Gad, Tom Kramer, Al Barbieri, Sean Shalchian
January 25, 2022

Very frustrated with the service and bad customer service. Service not done and charged for nothing!!! More

by brambilalucio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandro Calzini, Michael Chetty, Aliana Lastoria, Justice Orprecio
June 03, 2021

I purchased a used Fiat Spider (2017) from this dealership. I was exteremely pleased with the attention I received. All questions were answered, the process was smooth and the staff worked within m More

by harveyfarfel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ankit.Rishiraj, Robin Mathura, Tom Kramer
April 14, 2021

Left a brand new car 2021 Jeep Wrangler at 10 am. Just got it two weeks ago! I followed up at 2 pm and my car was still not even checked! They called me at 4 pm to tell me that they won’t have time to loo More

by Rez
Customer Service
Recommend Dealer
No
Employees Worked With
Don’t know the name !!
April 14, 2021

Have you ever bought a brand new car from a dealership and had to take your car back for an engine light only after two weeks???? !!! Left my car at 10 am. When called at 2 pm they told m they have not y More

by Rez
Customer Service
Recommend Dealer
No
Employees Worked With
John Guppy
April 10, 2021

I had a fantastic experience with Charlie, one of the used car salesmen at the dealership. Welcoming , kind and not pushy at all. He showed me to the car I was interested in and fell in love with it im More

by Allie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie , Brian Paquette