I've been to every Hyundai location in the city, and - Trevy
I've been to every Hyundai location in the city, and Murray Hyundai was the only one that gave me greasy/sketchy car salesman vibes. The salesman Amun was not honest or ethical whatsoever and attempted to grossly overcharge me for a vehicle. When I asked about the price he quoted and why it was so much higher than anywhere else in the city, he informed me that the price included a mandatory $2000 Murray accessory package that couldn't be removed from the total price. And actually, at first he made it sound like he was generously throwing in all these accessories for free until I twisted the actual truth out of him (a herculean task). Part of his whole sales shtick was showing us how reliable Hyundai was compared to other brands in an older report. When we asked to see reports for other years (including a more recent one), Hyundai was ranked much lower on reliability. He was just cherrypicking results instead of being honest and upfront. I told him to give me his best offer, because if I walked out the door I wouldn't be coming back, and the offer was an insult to my intelligence.
Yes, they are very polite but don't make the mistake of conflating that with trustworthiness. It was like watching a smarmy robot attempt to build rapport after watching a single YouTube video on building rapport. If you do have the desperate misfortune of needing to go to this dealership in particular for some reason, do TONS of research first, and ask LOTS of questions about the exact breakdown of the price, and go to the other Hyundai locations first to know what the price actually is before dealing with these slimies. I would not trust anything they say about the condition of a used vehicle either, given the lack of transparency while discussing a new vehicle. I would strongly recommend that you do not leave your critical thinking hat at the door or you'll be taken advantage of. My impression after my experience here is that their philosophy is to put an extra $100 in their pocket on a single transaction rather than giving a fair deal and making a lifelong customer out of someone. For me personally, I'd rather wait 8 months to order something new through another dealership than ever deal with Murray Hyundai again, and I would advise you to stay away too.
The only positive thing I can say is that they have a cute dog there, and I'm sorry that adorable baby angel has to bear witness to the sleaziest deals all day.
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