Focus Hyundai

Went in for first oil change (3700 kms), got vehicle back within a timely manner but only to find the interior was left dirty by the technician. Seat, drivers side door panel and door sill Also was told by t within a timely manner but only to find the interior was left dirty by the technician. Seat, drivers side door panel and door sill Also was told by the service provider that the car was washed when it clearly wasn’t. Not impressed getting my vehicle back dirtier on the inside than when I brought it in. Obviously it passed through a couple of employees without anyone taking the time to inspect the vehicle upon completion. It makes me question how well the actual service was performed. Although they did clean the vehicle when I brought it to their attention but it should not have gotten to that point. Not sure if I want to continue getting my vehicle serviced here. More

The dealership as indicated above is not on Nairn, but on Lagimodiere. The sales experience with Dave was exceptional when purchasing the Ioniq 5, and the service was done to expectation. Lagimodiere. The sales experience with Dave was exceptional when purchasing the Ioniq 5, and the service was done to expectation. More

Service fiasco. Left me waiting 2 hours past my scheduled appt for winter tire change and oil change. Never informed me there had been a mistake and they didn’t have Left me waiting 2 hours past my scheduled appt for winter tire change and oil change. Never informed me there had been a mistake and they didn’t have my tires. I would have still been sitting there I’d I hadn’t questioned. Staff couldn’t have cared less. NEVER going here again. End of long relationship More

No pressure, explained everything thoroughly, courteous, over delivered and was nothing but helpful. I will be referring all friends and family here. over delivered and was nothing but helpful. I will be referring all friends and family here. More

In the 10 years that we have dealt with Focus Hyundai, we have always been treated wonderfully by the staff and the service jobs are very well done. Thank you Focus ! have always been treated wonderfully by the staff and the service jobs are very well done. Thank you Focus ! More

Vehicle was only in for an oil change. Promptly greeted by an advisor who already had my information. He informed me that they were quite busy and that it could be about 1 hour or so for Promptly greeted by an advisor who already had my information. He informed me that they were quite busy and that it could be about 1 hour or so for the service. I asked if was possible to minimize this wait time. He indicated he would do his best. 40 minutes later, he indicated the service was completed and that the vehicle had also been washed and was ready. I really appreciated them doing what they could to minimize the wait time. Treated very courteously and professionally during this appointment More

Best dealership I was dealing with so far. Guys are knowledgeable, very respectful. Completely satisfied. Highly recommended Guys are knowledgeable, very respectful. Completely satisfied. Highly recommended More

I really enjoyed my experience dealing with Focus Hyundai. Alex has been so great to work with and I am more than satisfied with my vehicle purchase. Alex continues to be helpful and attentive even Hyundai. Alex has been so great to work with and I am more than satisfied with my vehicle purchase. Alex continues to be helpful and attentive even after taking home my vehicle. The rest of the staff has also been super great to work with. More

I was treated with courteous professional attitude throughout my purchasing experience at Focus Hyundai. Not only was my salesman great but everyone throughout the whole experience. I would definitely throughout my purchasing experience at Focus Hyundai. Not only was my salesman great but everyone throughout the whole experience. I would definitely recommend Focus Hyundai to anyone looking for a vehicle More

This is the first time of life when I am writing a review in a bad way. Sorry in advance. I just came back from the dealership. Very bad experience. One of the sales person tried to sell the car on a forcefu in a bad way. Sorry in advance. I just came back from the dealership. Very bad experience. One of the sales person tried to sell the car on a forcefully manner. He asked the reasons again and again about my financial situation which absolutely not under his department. He started asking personal questions. When I didn't find myself satisfied and changed my thought to talk to him he was kind of annoyed/frustrated and used rude words. To ask different questions is customers right but he was not fully prepared for answering all of my questions. He tried to push me to purchase the vehicle without showing the color, interior or offering for the test drive. According to him the color of the vehicle is black mixed (that he is going to receive after 2 to 3 weeks). When I asked to show me any such color on computer, he just could not and showed random stuff. I am not sure how these kind of associates could survive/help our Canadians. Only because of this unfriendly associate, I am having no preference to give number of stars. The behavior of the associate is totally not acceptable. If I got a heart attack tonight, he will be responsible for that. Sorry for all my words, but I was not feeling okay after my visit this evening and I have no other option than to give such a review. More