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Excellent service and care. - JanieS
I have always had excellent service from Cam Clarke Ford. Because of Covid they have instituted a service whereby they will pick up the car from a customer's residence and then deliver it back after it has been serviced. I am a senior and have been isolating so I really appreciate this service. Stacey King and her daughter did the pick-up and delivery and they were just wonderful. Many, many thanks to them and to all of the service personnel for their care and caring. They always go that extra mile.
p.s. I noted only those people I dealt with on the service call but in the past I have worked with Steve Read and Sarah Megahy and others. They are all great people to work with.
sales man and general manager were amazing - g
We came into the Ford dealership to make a purchase and the employee that we made a deal with was Johnny Wang. He was very helpful however, the sales manager (Duane Gauntlett) was very impolite towards us before we had said or asked for anything. We have never seen a sales manager with such disregard to the clients. At the end of the day we are spending money to buy something, regardless of the price as an employee there is a certain way of talking to your clients and unfortunately he did not represent a respectful manager at all. With that being said, Jhonny and the general manager (Corry Baum) were both very helpful and they are the only reason why i would recommend anyone to go to this dealership.
Got an Exceptional Deal on 2020 Ford F150 Lariat - shikhinsharma
Great dealership to work with. Had such an amazing deal with Steve Marshal, NANAIMO for 2020 Ford F150 LARIAT.
"I got the BEST price for my vehicle among all the DEALERSHIP'S on Vancouver Island."
I had an EXCELLENT Experience with Steve Marshal.
I am very happy with my purchase & I will definitely come back for my Future purchase as well
Regular service and oil change - GW
Bought my truck here 7 years ago and this is where it has been serviced since purchase.
Service staff are friendly and easy to deal with. Sarah has been great over the years.
Service is thorough, prompt and professional.
I would be going elsewhere if there was any concerns and have recommended this dealership to other Ford customers.
Very happy, thank you Kelowna Ford Lincoln - Jordan
Pat was an exceptional pleasant surprise and one of the best vehicle sales staff I've done business with. My wife and I received amazing service even though we were buying an affordable used truck there was no pressure and we couldn't be happier with our purchase.
Would like to thank you Jurgen Schmidt & Chantal Ward for... - Kerry
Would like to thank you Jurgen Schmidt & Chantal Ward for the awesome experience in getting me into my new Mitsubishi Rvr SUV. Thanks again for the help.
I've taken my vehicles to Suburban for repair Now and... - Mark D.
I've taken my vehicles to Suburban for repair Now and then over the last 30+ years and have always enjoyed the consistent professionalism and customer consideration provided by all their service representatives. I recently (during COVID-19) dropped off my wife's vehicle for a quick fix and was mildly surprised that they had their building closed for waiting (there was no sign or posting of their policy on the door). Another customer was waiting outside so I decided to join her (6'+ away). After a while another customer arrived, obviously with similar circumstances and requested a chair, which was provided. The chilly 3 degree weather and their seemingly arbitrary customer consideration had me text my annoyance to my wife, who then called the manager to politely express her disappointment with communication and consistency of policy. Manager Ian Jones was only able to condescendingly ask her if she knew there was a global pandemic. After the call he then decided it was time to come outside and ask me the same question. I'll use this opportunity to apologize to Mr. Jones and his staff for not handling his snarky condescension nearly as well as my wife. Simple put, the virus seems to have caused Mr. Jones to forget his professional mission as "service" manager. I'll be generous and allow that he was - like many in these strange times - overcome by irrational fear.
Great Dealership and Service Department - BCOUTDOOR
I have been dealing with the Dams Team since 2007. Can't say enough good things about the service. This is not an easy industry!
Messed up my Sync - not thorough service. - lfrey
They replaced my Sync module. 2 weeks later periodic fails began where the voice recognition and Guidance audio fails / does not get ready. For 13 months I've left them the vehicle 6 times to troubleshoot but all they do is check for new updates. I cannot say if they are not competent or if it is a FORD software issue, but their inability to address the issue and unwillingness to replace the Sync shows their level of service.
On a separate occasion I asked them to check a low tire pressure warning, but got the vehicle back as 'no issue' just to find a fat nail in the thread.
On the bright side, here's their tire thread measurements - seems like my tires are building thread:
Sep 2019 4/4/4/4mm
Mar 2020 5/5/5/5 mm
Apr 2020 6/6/6/6 mm