Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Great customer service - Wild Alaskan
We were impressed with the level of service we recieved and the ease of our purchase.
Definitely recommend this dealership and the sales rep...Carson
Good experience with service rep - Corkiet
Overall experience was positive. Was a bit of a hiccup with with ride pickup but otherwise was satisfactory. Kudos to Will for making the extra effort to get it all sorted out. Enjoyed dealing with him!
Too expensive - Brinderjoh
Came in to get my AC System fixed. I was told there is a blockage which is hard to find and I should change out everything. Total estimate $1900. So much for dealer diagnostic equipment.
Thank you for past service but more dealer visits for me.
a quart over during a oil consumption test. - trevor cutts
read my first review first.... but they even filled my oil level on my new truck a quart over the top level which hurts it even more ..total incompetent technician and service department. Wait till ford hears about this and have pics to prove it.
Absolutely embarrassing experience - Laura
I used to be happy with suburban motors until Loyalty Manager Chris Brookes called me into the office. Before I start, I do want to say that I did put in a complaint with the General Sales Manager Rob. He was very kind, sat with me and let me say my piece, and was very apologetic. My original sales agent was lovely. Now, back to Chris. I told him more than once I didn’t want to trade my car, and he told me he’d have other options. I’m told it’ll be about a 20 minutes appointment, so I go there on my lunch break from work. He says that someone needs to appraise my car, and I’ll have to leave it and come back. So, I do. When I come back, I tell him again I’m not interested in trading my car. He tells me I have no other options, but he wanted to help me because I’m close to his kids ages and if I was his child he would want me to make a good choice. Why older men like Chris think it’s okay to parent their customers, I’m not really sure. I hope that’s not in Ford’s training, it’s extremely inappropriate and about time that stops happening. I’m not a child, nor is anyone my age. We are adults now. Anyways, I tell him that I can see the pattern, and that this has happened before. I get a call from a dealership that wants me to trade my car, they call me in, they convince me... so on and so forth.... He obviously didn’t really look at my file because he gets himself confused about who would have been calling me. I tell him some reasons why I’m not happy with Ford specifically, one being I was told I would get oil changes for the first year included. He mocked me, tells me that it’s $79X2, and that’s barely worth it. Now, that’s not the point here though, the point is I was lied to before. The loyalty manager stands up, and promptly kicks me out of his office. He yelled to me “I WILL NOT HAVE SOME 26 YEAR OLD GIRL TELL ME honestly I’m not sure what he said here, something about me being in debt because they sold me a car…? GET OUT OF MY OFFICE. I don’t get up immediately, probably because some stranger that literally asked me to come to his office just yelled at me. He then COMES BACK, yelled at me AGAIN to get out of his office! If I’m not mistaken, loyalty generally deals with customers that have bought a vehicle before from Ford… customers that probably have a complaint or two, and customers that you’re going to need to convince to stay with Ford. His training was very poorly done. I have worked in Loyalty care, and in sales myself and I know for sure that I am better than Chris at it. Is this the man you want running your loyalty team? Someone that can’t handle a “26 year old little girl” asking questions?
To sum it up, Chris Brookes called me out of no where to come into his office. He tried to sell me a car, I say no. He literally throws a temper tantrum and kicks me out of his office. Embarrassing.
Outstanding Service. - Happy Custimer
I can’t tell how happy I am with the service provided by this dealership. My vehicle needed to go into the shop suddenly and with a phone call everything was taken care of. They provided me with an emergency loaner until I could secure a rental, which took a a couple of days. When I got my vehicle back it was nicely washed as it was quite dirty on the outside when it went in. I’ve dealt with a number of dealerships in my day, and not just Ford’s either, and Kelowna Ford Lincoln tops the list. In a nutshell, very friendly staff, that know their jobs and how to take care of their customers.
Service to please You - Paul
I called with short notice that I was leaving town in two days and needed a service on my truck before leaving, they squeezed me in the next day - it was completed on time with a smile. I will be back.
Never Going Back - Glen
I had my 2011 F350 in and out of Dams several times for the same two problems recently and they were unable to fix either after multiple tries. After spending a significant amount of money, I decided to take it to a private shop and not only did they fix my truck first try, the customer service was significantly better than my overall experience at Dams. The only bright spot was the service adviser that I worked with did what he could but at the end I still ended up with a large bill and a broken truck.
My suggestion to anyone that reads this is that if you are having anything other than warranty work done, do not bring your vehicle to Dams - there are better shops out there with more experienced mechanics.
Terrible service - Cobok
Bought new F150 Lariat with prepaid service and warranty. Love the truck. However service is lousy. Have to wait weeks to get in. Told over the phone that they have a shuttle service. Arrived there on a vacation day right on time only to be told they won’t provide a shuttle service to my home even though I live in Maple Ridge. I had to leave without servicing my vehicle because I needed to get back home right away. And the oil change light was on and had been on for a couple of weeks by then. Wrote to Ford Canada and they were useless too.