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winter service - laurielerner
Thorough, timely and great explanation of all service performed. Every time I have had my vehicle serviced (and have also had body work done on previous vehicles and was very happy) at Cam Clarke Ford, I have been happy.
Great customer service - Wild Alaskan
We were impressed with the level of service we recieved and the ease of our purchase.
Definitely recommend this dealership and the sales rep...Carson
Dependable, professional and helpful - Dale J
I have been having my vehicles serviced at Cam Clark for 10 years and the service has always been carried out with the utmost professionalism and care.
Very happy, thank you Kelowna Ford Lincoln - Jordan
Pat was an exceptional pleasant surprise and one of the best vehicle sales staff I've done business with. My wife and I received amazing service even though we were buying an affordable used truck there was no pressure and we couldn't be happier with our purchase.
Amazing Experience with the purchase - Steve S
I went to several different dealerships in search for my 2019 Ford Expedition and couldnt find anyone helpfull. Until I ran into Jag at Mainland ford, from start to finish in puting my factory order in to the delivery date and first service Jag has been the best salesman I have ever dealt with in purchasing a vehicle. And the overall staff at Mainland Ford. Very happy with my vehicle and would definatley recommend anyone looking for a vehicle to vist mainland Ford and ask for Jag.
Thanks Jag for all your help and kindness through out the whole process for start to finish. Will definatley visit you for my next Muscle car!!!!
Repairs and service - Pete
Took my 2017 F150 truck in for ICBC repairs
The work was poor and sloppy the service was garbage.
The truck came out in worst shape than it went in .
They managed to screw up so much i had to take it to a ( GM dealer ) down the street to get my Ford fixed.
Wow!!.. a Chevrolet dealer fixing a Ford because Suburban couldn't fix the problem.
Now i had to get warranty stuff done and few other things.
So I had to take the truck to another Carson owned dealership to have them fix what Suburban screwed up
But at my expense $$$$$, Keep in mind they had gotten payed to do the job from ICBC already.
The positive reviews are from blind or naive people.
Customer service is no help so don't waste your time with them.
Don't trust Suburban to touch your vehicle.
If i could the rating would be -5 stars
Service to please You - Paul
I called with short notice that I was leaving town in two days and needed a service on my truck before leaving, they squeezed me in the next day - it was completed on time with a smile. I will be back.
Service was terrible! - Richard
My experience with service was bad . Made an appointment for 9am oil change so I arrived at 8:45 To deliver my car ,they offered a shuttle which would be in about 15 min. 45 minutes later I went to the desk to ask about my ride ,confusion of course . Finally got home ,now keeping in mind I was told my vehicle would be ready at 11:30 , the shuttle driver told me to phone them by 11 just to check which I did and to my shock my car had not even gone in yet,not happy ,they assured me it was next . 12:46 I get a call my car is done and they are sending the shuttle to get me in 5 minutes, you guessed it ,I phoned them twice to find out where my ride was once again . Practically 1 hour later it arrived ,once again even more anger .
When I delivered the car they asked if I would like to rotate the tires and check the breaks which I said sure at a cost . They did wave the cost for my inconvenience.
My point is people who have only one car make plans and have appointments to keep so you work around that schedule to get things done without stress ,my experience was far from stress free.
When I purchased my car the salesman Todd Brown was excellent.
Forced Deposit on unavailable vehicle - Lads
The dealership "bait and switched" me a total of 4 times. I was offered a vehicle and was pressured to put a deposit and apply for financing. They acquired my deposit and I was approved for financing on a vehicle and was later told that it was unavailable. The vehicle was available I discovered after some investigative work, but, was a demonstration vehicle. It had 10,000 km on it. Basically, a used vehicle. We had a signed document of trade in and monthly payments. The dealer claimed he found a close match in Alberta. Later told me he had to devalue my trade in and charge me more (even though I would get less) Charge me an impressive amount for a minor upgrade, even though the vehicle as a whole had been downgraded. All after signing and authorizing financing.
Their response is essentially Its the other dealer's fault. I can find out the information with a phone call, and did.
Due diligence is outside of their responsibility.