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Excellent service. This team went above and beyond any... - Pectinpatty
Excellent service. This team went above and beyond any expectations we had. Zeno, Melody and Nicole. Thank you so much. We would gladly recommend visions RV to family and friends with no hesitation.
If I could put zero stars I would I got horrible service... - rharding230
If I could put zero stars I would I got horrible service from the service department thought I’d give them another go and give the parts department to try to get nowhere phone to asked to speak to a general manager who has the parts manager phone who was completely belligerent to me on the phone avoid this place horrible customer service they don’t care if you’re not buying a new trailer
So many major issues with a new trailer & dealership has... - krismuck
So many major issues with a new trailer & dealership has not been any help. Major issues! 5 major issues
Hello campers, I wouldn`t buy an RV from this... - mikek403
I wouldn`t buy an RV from this dealership. I bought a 2021 Open Range, took it out a night it rained & poured through the slide soaking the whole floor. Took it back and wanted another trailer. We lost 2k because we didn`t want that one fixed. So, bought a different one.... Pioneer by Heartland, took it home, started cleaning it, another piece of junk.
On the side of it siding buckled
Heartland said no they won`t fix the bedroom door that had a hole in it. Said that we should have told them earlier. I left the lot, took the trailer to Reddeer and then to the RV dealership and told them. Now this is before spending a night in it. The doors are on crooked, plaster lumps all on the ceiling, shelves didn`t fit in the pantry, the walls split apart, trim fell off all over the trailer, ect ect .
They said they were going to put 500 on my go card 5 weeks ago and nothing yet.
We called & left messages with the sales guy I bought it from and another message with a manager regarding the 500 and they don`t have respect to return your call.
Mike Kieley....I would not recommend buying from GO RV!!!!!!!!!
I have been dealing with Autoplex for over 4 years. I... - C&KF-H
I have been dealing with Autoplex for over 4 years. I purchases and would get all my service done there. Since they were purchased by Woody's RV. Earlier this year I took my Sandpiper Fifth wheel in for new brakes and to deal with a squeak in the floor which was in end of April this year. I paid extra for them not to cut the core plastic underbelly but to pull it back to fix the problem. Well this did not happen. They claimed that they did and have proof they yes they did pull it back to deal with the squeak but to do the brakes they cut a 4 foot slit to access the wiring for the brakes right behide the dealer side wheels. Woody's (autoplex said they did not cut it and called me a liar. Second with I hitched up to pull away I did a brake check and found that I had no brakes as they did not seat them up right which means I had to leave it and come back later until they fixed the problem. To confirm that they did cut the underbelly I opened the cut to find yes the cut ends right at the wiring for the brakes. Since then I have had to communication with Autoplex / Woody's as they know they did wrong and are not willing to fix it. My advice is do not get service at Woody's/ Autoplex in High River. They lied to Mr and charged me $2,300 for a brake job and squeak fix and to cut costs, I guess they think customers will not check to see if they did what I paid them to do.
Worst experience of my life I went in for a recall an... - Lukescottlive
Worst experience of my life I went in for a recall an came out 3000 grand later an charged me 600 in parts an 2500 in labour witch is pathetic to me you all are crooks an should never work on anyone’s car especially after you had to buy me a new tire cause you guys don’t know what your doing on peoples stuff.
Warranty work - Lilcabg
Danielle in the service department is absolutely the best, she took care of all my needs, listened to what I had to say. She brought Dave out of the back so I could explain the radio problems in detail. We bought our coach state side, and Entegra recommended Uncle Ben's to take care of our warranty needs. Dave us an excellent tech. Thank you, above and beyond.
website - website
A friend asked me about a used vehicle at this dealership. I went to the website and chose used vehicles all, they don't have any!!! Clicked on staff, a line came up to click on one of the staff below, there were none. So no used vehicles and no staff to talk to. Great way to run a dealership.
Damaged my car and refuse to refund money - Justice
I took my car in for an oil change. Somebody did not screw the oil cap on right and unknown to me I drove for 100's of km like this. I lost power and opened the hood to see oil was shooting to the back of the engine from the oil cap, which was cross threaded on. I put the cap on right and took it to Schwab because of an engine light. They said the light was likely because the cap wasn't on right. They reset it.It came back on once I made it to Edmonton. I went back twice more and they reset it again and then booked me in to have a look. Shaun said he would charge me for half the cost for the 100 point inspection to determine what happened. Turned out the pvc valve blew and cracked the crankshaft cover as well. This was directly caused by the oil cap being cross threaded and the pressure. They charged me to fix this, and on top of that also charged me for a break inspection and a diagnosis fee. I didn't agree with it,and they told me to try GM and see if they will cover it under the warranty that expired a few months before. So I paid the bill hoping I would get the money back. But that never happened, and so I told Schwab I wanted my money back for the repair. They offered half the price,and I said no, especially considering that I had driven a total of four hours out of my way to have my vehicle fixed by them. They said no and I said that I will take them to court then. Upon talking with a lawyer, he told me to go back and tell them I would accept 1/2 the bill back in an effort to mitigate my losses. I went back and they refused....SO much for treating a loyal customer good. now I must file legal action to get not only that money back, but the time lost, and other costs...I will never go back to GM again!
Customer service is a lost art...we took a trailer to... - rvuser
Customer service is a lost art...we took a trailer to this place in early April for warranty work (cracked linoleum). It was promised to be ready in a week. More than four weeks later, no trailer. We called them and they said they had just received the approval from the manufacturer to fix the flooring (of course, it just happened right before we called...a month after dropping it off). Then, they tell us it will be ready for the May long weekend (week five). The day before the long weekend, they call to say they haven't started because they've been busy, but they will gladly duct tape the floor so we can use the trailer and return it the following Tuesday (after long weekend). We pick it up and surprise...no duct taped floor. Return the trailer on Tuesday to be fixed Wednesday for Thursday pickup (another weekend trip starting Friday morning). On Thursday afternoon, we call and they say it will be ready for Friday morning at 8am when they open. Get there Friday morning, and they say it will be done for noon...ruining our plans to get to our destination (which is a very long drive) on Friday. We confront them on this poor customer service only to be ganged up on by many workers upon the simple mention of their lack of communication. I get very annoyed when they say that "we're doing you a favour fixing it because we might not get paid by the manufacturer." They are obviously running a charitable RV dealership. Anyway, I ask them to charge me the full amount that they'll be out so we can get our trailer the hell out of there and never do business with them again.This is what happens in small towns when there is no competition. Steer clear of this horrible, unethical, excuse for a business.
Service Satisfaction - TrailergalJean387
I had the need to replace our trailer convertor. I called the service department of Trailblazer and Rae-Anne told me what the replacement one would cost and it was exorbitant priced so she talked to the shop and they said it would be possible to replace it with a more recent model for about half the price and that included installation. They were right on my appointment time and it was completed within a very short time. The service of everyone was phenominal. I would definately recommend Trailblazer to anyone who needs good fast service. Thank You Trailblazer.