Felt like family - Na
These guys where all awesome, We loved how helpful everyone was. We where there to just look round but wanted to See what other inventory they had that would be a perfect fit for what we wanted and needed. Thanks to Vern we actually found one that day and now we cannot wait until spring to get out in our trailer 😆
Chris Minard and the focus on the customer. - J&T B
Over the years my wife and I have purchased 4 different RVs. Quite frankly the experience has left us wondering how most dealerships stay in business. We recently moved up to a Class A DP and made this purchase through High River Autoplex and RV. We dealt with a young salesperson named Chris Minard who has helped renew our faith in the industry. He was excellent to deal with and worked with us without pressure in helping us find what we were looking for. The after sale service has been fantastic and has left us feeling like our business was important to both Chris and the dealership. Keep up the good work.
Outstanding Performance - Tys0n
I worked with Jason and he was really nice and reasonable. He wasn't pushy or impolite he gave us the time necessary to think about the price and quality of the R.V./trailer.
First purchase and service went Great ! - Adamthecarguy
Very happy with the sales event at the westerner. Glenn Nimmo was easy to work with. Delivered on what was agreed and left Nothing unanswered.
Highly recommend this dealership.
Went there to ask about potential repair. - Gary
I drove out to the service department with my 5th wheel so that someone could take a quick look to advise on the best course of action. Two people were working but couldn’t get anyone to take a quick look. The unit was parked right in front of their door. Total lack of customer service. I won’t be going back that’s for sure.
Water leak - Michelle
The first time we took it out, the slide leaked during some rain. We gave Bucars the benefit of the doubt , thinking that maybe we didn't level the trailer or we put the slide out incorrectly, as they supposedly test and certify all their used inventory.
The second time we went to our trailer ( we have it parked in an Rv resort) it had been snowing, as soon as the trailer got warm, we had 3 areas of major leaking along the slide. We had to use pots all night to catch the water. We now have water damage on the trim, the seat below the slide as well as some flooring lifting.
We stopped at Bucars on our way home to talk to Tyson our sales rep. He wasn't there unfortunately. We were told to go talk to service, where we were told by a very uninterested girl that it would cost us 300$ for them to look at the trailer, and it may or may not be covered by the insurance we bought. As Bucars only warranties its used inventory for 30 days.
I waited until our sales rep Tyson, was back from vacation and gave him a call, thinking that surely, this would be resolved as we had only owned the trailer for 2 months.
I explained the situation to him and was told we would have to bring the trailer in, pay the $300.00 to have them look at a problem , that in my opinion, shouldn't have happened, as they say the trailer was water tested before it was put up for sale.
When i argued with Tyson about this point, he asked me why he should pay $300.00 out of his own pocket to have our trailer looked at. Because Tyson, YOU sold us the trailer. YOU guaranteed us a quality used trailer, because Tyson, WE paid $ 25, 000 for a leaky trailer that YOU sold us.
He then told me i wasn't being nice and hung up on me.
So, we now have to pay for the repairs that Bucars didn't do BEFORE we bought the trailer.
Bucars should add used cars to their inventory, because thats how shady these guys are.
I would never,ever recommend Bucars to anybody. Ever.
Nothing but excuses for there poor work ethic - Clayton01
Drop my car off for warrenty work unexpected breakdown Was told they would have it in the shop within the hour to let me know what's wrong. Gave them 3 hours only to return and find my car outside and not touched .When I asked about it they said they would get it in right away. At first they said the car ran fine and to get the window to work I just had to shake my door . They offered me a loaner and told me they would call me and let me know. 5 days go by I had to call to find out there waiting on parts I was fine with that but a call would have been nice. The following week I called back they said they don't get parts on a Monday and I get it i don't want to work on Mondays why would dodge .I call Tuesday parts in they will call me by 3 pm by this time I needed my car by the next morning again no call from them. I call back to find again my car was not touched I got nothing but excuses about broken bolts on other cars and sick employees. It will be 12 days my car has been at this shop and excuses blaming dodge for there shipping procedures .it's never the shops fault. I will never return to this shop for anything. Kevin and the young lady working service with all there excuses has help me with that decision. Thanks for nothing wainalta
Customer service is a lost art...we took a trailer to... - rvuser
Customer service is a lost art...we took a trailer to this place in early April for warranty work (cracked linoleum). It was promised to be ready in a week. More than four weeks later, no trailer. We called them and they said they had just received the approval from the manufacturer to fix the flooring (of course, it just happened right before we called...a month after dropping it off). Then, they tell us it will be ready for the May long weekend (week five). The day before the long weekend, they call to say they haven't started because they've been busy, but they will gladly duct tape the floor so we can use the trailer and return it the following Tuesday (after long weekend). We pick it up and surprise...no duct taped floor. Return the trailer on Tuesday to be fixed Wednesday for Thursday pickup (another weekend trip starting Friday morning). On Thursday afternoon, we call and they say it will be ready for Friday morning at 8am when they open. Get there Friday morning, and they say it will be done for noon...ruining our plans to get to our destination (which is a very long drive) on Friday. We confront them on this poor customer service only to be ganged up on by many workers upon the simple mention of their lack of communication. I get very annoyed when they say that "we're doing you a favour fixing it because we might not get paid by the manufacturer." They are obviously running a charitable RV dealership. Anyway, I ask them to charge me the full amount that they'll be out so we can get our trailer the hell out of there and never do business with them again.This is what happens in small towns when there is no competition. Steer clear of this horrible, unethical, excuse for a business.