We fell in love with our motorhome before reading the reviews on this and several other pages regarding High River Autoplex. The reviews left us feeling concerned about the sales, service and financial process of the dealer. Despite what we read, and because we loved the layout of our motorhome, we opted to move forward, with caution, and work with High River Autoplex.
First, please note that we worked with Patricia and not Daniel. Patricia is simply amazing and really was instrumental in securing our purchase. Although I had a positive credit score there were some factors that may have otherwise limited my financial ability to gain the loan to purchase our motorhome. Patricia worked with us and the bank to secure the credit required. She was available to me/us through the entire process and did not waiver in her commitment. Because of the difficulty in securing credit, there were two checks conducted on my credit bureau but this did not impact my score significantly. Please know that Patricia and High River Autoplex does not send out mass credit approvals as noted in other reviews. If your credit score is low, it will be difficult to secure financing but that does not mean that Patricia will not try and advocate for you on your behalf.
In terms of sales, our go to person was Stan. He worked alongside Patricia and was responsive to our plethora of questions. This was a challenging sale because of the distance between High River and our home. Stan, like Patricia, made this work and the miles did not feel like an issue.
It should also be noted that High River very well could have sold us the motorhome and sent us on our way as indicated in previous reviews. This was not the case. They did a thorough inspection, found the drag link to be damaged and were honest and communicative with us during the process. Undoubtedly, there were emotional peaks and valleys as we moved through the purchase but their responsiveness left us feeling safe and secure in our transaction. Stan informed us that it would take some time to repair our motorhome and that it was not safe to drive until the repairs had been conducted. Despite the fact that our motorhome was in the shop, both the service, sales and financial team moved their own agendas aside so we could see our motorhome to satisfy our thirst while we waited. At present we are currently waiting for our baby to be repaired which we anticipate will be fairly soon. The reason for the lengthy wait is that the drag link needed to be manufactured which takes time.
In closing, we strongly recommend you make your own judgment regarding High River Autoplex. The finance, sales and service teams are focused on serving you to the best of their ability.