Bucars RV Centre - Calgary RV

Bought a brand new 2023 trailer at Bucars RV a number of month ago and everybody seemed happy towards me till they had the money. As soon as I took it home to get it ready for my first long 8,000km trip I f month ago and everybody seemed happy towards me till they had the money. As soon as I took it home to get it ready for my first long 8,000km trip I found a number of issues with it and my issues with them also started. And sure enough 1500km out I had to pay out of my pocket to have all the wheel bearings replaced due to running dry. More

We took our Class B in for warranty work , they have the rudest most disrespectful female service agent. Gum popping with an attitude an absolute horror to deal with. First she tried to tell us we didn’t ha rudest most disrespectful female service agent. Gum popping with an attitude an absolute horror to deal with. First she tried to tell us we didn’t have warranty coverage we had to call coachmen to straighten her out. We got our van booked in and she threw the work order at us and the yelled KEYS! And shook her hand impatiently at us. She’s rude on the phone just a nightmare to deal with.. Also we had a few items stolen from our class B while it was in their care electric shaver , USB charger and cable and a multi tool . Sent an email to management/ owners with concerns about this employee but never got a response. Will never go back and would recommend you steer clear of this business More

Sales Dept. Is great. Service Department is great at ignoring you. Very disappointed with such high profile dealership Is great. Service Department is great at ignoring you. Very disappointed with such high profile dealership More

Bought a new RV in October 2022, walk through Nov 11th, after payment. The work list was quite a bit, required new awnings etc. then deadly silence. 4 Month later after a couple of calls, still no calls or after payment. The work list was quite a bit, required new awnings etc. then deadly silence. 4 Month later after a couple of calls, still no calls or updates. I emailed the manufacturer for update and resolution. Bucars seems to be nice until they get paid, then nothing. I visited last weekend, spoke to service and told manager would call Monday, well of course not. They don’t seem to care. I’m probably hooped as they still have my RV, coming up to 5 months… and I still don’t have it. If only they would show the same level of care after you buy something. Still waiting for your call Bucars!! More

I went to Bucars RV in Balzac last Wednesday afternoon to look at a trailer that they had on managers special. Like anyone looking for a used trailer, I like to wheel and deal. So I offered them 5,000 less t look at a trailer that they had on managers special. Like anyone looking for a used trailer, I like to wheel and deal. So I offered them 5,000 less than what they were asking, fully excepting them to come back with a counter offer. To my surprise, I was informed by the salesman that the sales manger said my offer was a non-starter and was an insult to them. They wouldn't even give me a counter offer unless I brought up my offer first. The price I offered them was the exact same price my friends had paid for their trailer from a different dealer. I will admit that my friends trailer is a couple years older than the one I was looking at, but their trailer is also a top of the line Denali 5th wheel with 3 slides. Needless to say I left, and I'm not sure if I will ever visit this store again. If you're gonna sell a trailer, you have to be prepared to negotiate. If you are thinking about buying a trailer from Bucars save yourself some hassle and don't. More

I booked my Newmar Motorhome into the Customer care department for a complete inspection and winterizing for September 15th with Michelle and she said it would take about a week to complete everything. department for a complete inspection and winterizing for September 15th with Michelle and she said it would take about a week to complete everything.Within 5 working days she called to say everything had been completed and explained what all had been done.I was very satisfied with friendly service and staff More

Never again will we support or send people to Bucars. We’ve had our trailer less than 3 years. Bought brand new and have put less than 5000k’s on it and the tires are all cracked. When we called they’re We’ve had our trailer less than 3 years. Bought brand new and have put less than 5000k’s on it and the tires are all cracked. When we called they’re response was basically you’re SOL. Of course our warranty just ran out too. This isn’t the first issue we had with the trailer either. It was in and out of the shop the first three years we had it and now we’re facing yet another breakdown on a brand new product. Careful where you buy from. More

I bought my motor home from Kevin on sales he told me that if you having a problem you can call him anytime. after I purchase my brand new motor we went camping from BC my motor home broke down on the ro that if you having a problem you can call him anytime. after I purchase my brand new motor we went camping from BC my motor home broke down on the road and I try to contact him no answer and I try to contact the emergency assistance they told me is on the weekend they cannot able to help me. I drove my motorhome with the check engine. the brand new motor home I both from Bucars is piece of craft got nothing but problem. More

If I could put zero stars I would I got horrible service from the service department thought I’d give them another go and give the parts department to try to get nowhere phone to asked to speak to a general from the service department thought I’d give them another go and give the parts department to try to get nowhere phone to asked to speak to a general manager who has the parts manager phone who was completely belligerent to me on the phone avoid this place horrible customer service they don’t care if you’re not buying a new trailer More

We are beyond thrilled with our experience at Bucars. My husband and I purchased a new trailer and the service from beginning to end was outstanding. Our salesman, Tyson was so knowledgeable and helped us o husband and I purchased a new trailer and the service from beginning to end was outstanding. Our salesman, Tyson was so knowledgeable and helped us out every step of the way (he still continues to help us, despite purchasing the trailer over 6 weeks ago). He had answers to all of our MANY questions and was always very timely with getting back to us. Linda in finance was so kind and helpful and ensured we got the best rate possible and fully explained the process of financing and warranty options. Craig and JC helped us with orientation and set-up. They were incredibly thorough and took their time to ensure we felt comfortable with everything. On our first trip, we were struggling with a few things and they were right there to help us trouble shoot and solve the issues. With most places, you kind of expect to be forgotten once the sale is finalized - this has not been the case with Bucars- they have been with us every step of the way and we are so appreciative. I highly recommend Bucars, you won’t be disappointed! More