This has been the worst customer service experience we’ve - Chelsea
This has been the worst customer service experience we’ve ever had with an RV dealership. I would not recommend buying from Bucars RV.
My partner and I purchased a brand-new trailer in 2024. The sales experience was actually great — Wayne was personable, helpful, and took his time with us, which is ultimately why we chose to buy here. Unfortunately, everything went downhill after the purchase.
The service department is extremely disappointing. We brought our trailer in multiple times for the same issue — a door that would not close properly. Each visit cost us time and money, and the issue was never resolved. Instead, we were repeatedly told the problem was due to us “not being level,” despite clearly showing the issue to technicians in person on several occasions.
By the fourth visit, we were told the repair was no longer under warranty and that we would have to pay out of pocket — even though the issue had been reported from the beginning and never fixed. That is completely unacceptable.
What made the situation worse was the way we were treated. One of the service staff, Matthew, was particularly unprofessional — I was laughed at, spoken to rudely, and made to feel like the situation was somehow my fault. It was eventually discovered that the wrong door had been inspected the entire time, which explains why nothing was fixed — yet we were still blamed for the mistake.
When I escalated the issue to the manager, it was resolved in the moment and we were assured we would not be charged. However, the overall experience left us with zero trust in the service department.
Now, six months later, I’ve received an email about unpaid invoices related to this same issue. When I called to resolve it, I again spoke with Matthew, who responded in a dismissive and unprofessional way, which only reinforced the negative experience.
Between multiple product issues (including faulty components) and consistently poor service, this has been an incredibly frustrating experience. It’s unfortunate because the sales side was excellent, but the after-sale support has been unacceptable.
I would strongly caution others to consider this before purchasing here.
Read More