Zender Ford

Felt I was made to jump through hoops for warranty concern. Faulty battery under warranty brought in for testing and replacement. Service advisor said it would have to be put back in to the vehicle and brought Faulty battery under warranty brought in for testing and replacement. Service advisor said it would have to be put back in to the vehicle and brought in to be tested. The battery would not start the vehicle so I had removed it for testing. Only appointments available was two weeks latter. This made no sense. Fortunately an Edmonton dealership exchanged battery about an hour after I left Zender. I would not likely make a major purchase at this dealership. More

Such a great Lookin f150 absolute LEMON I have dealt with too many issues with this F150 $70k and 3 years of very frustrating, NEVER ending problems... Yes It’s me again!!!! Chad I would ap I have dealt with too many issues with this F150 $70k and 3 years of very frustrating, NEVER ending problems... Yes It’s me again!!!! Chad I would appreciate if u looked at the stack of issues I have had with this truck since brand new off your lot and weeks upon weeks of it being in your shop.... All I want is Reliability!!!! Soooo here I go ..... why am I emailing you today well was in your shop for almost a week for front axle seal, 2 minor recalls, manifold gasket, and somehow (This where it gets good) replacing one of the turbos.... hmmm and and Coolant leak !!!! xxx !!!! No leaks on my driveway !!! Service advisor let me know about it about and explained over the phone last Friday.... so today picking it up I was assured that this truck was TIP TOP with mark the shop foreman giving me the ok.... (is it bad that know the shop foremans name and he (test)drove my truck more than my wife has)!!!!! Anyways drive outta the lot and make it not even two minutes where hill descent and traction control warning are singing away and my tip top truck chugging with absolutely no power towards the ditch ....????xxx is goin on in the service dept.??? And my xxxx truck !!! Back on the flat bed truck just like the second day I bought it Back to ZENDER Ford AGAIN!!!! All I want is reliability CHAD not another $70-90k truck .... professional service a friggin must !!!!!!!!!!!!!! More

Was lied to to push a sale through I would not recommend purchasing a vehicle from Zender Ford. They lied to me and told me there were no problems with my lease application with Ford C I would not recommend purchasing a vehicle from Zender Ford. They lied to me and told me there were no problems with my lease application with Ford Credit in July. Now today I find out from a different finance person that there were difficulties and there is nothing they will do to help. If they had been honest with me in July, I would not have leased a new vehicle so it seems that making a sale in more important to them than honesty and integrity. I had no problems in the past with them and this is very disheartening and I an thoroughly disappointed. More

Unprofessional dealership What an in organized terrible dealership!! One evening I went in to look at purchasing a used vehicle on their lot, they took me for a test drive, and What an in organized terrible dealership!! One evening I went in to look at purchasing a used vehicle on their lot, they took me for a test drive, and appraised my vehicle. After negotiating some numbers on the vehicle, I still was hoping for a little more money towards my trade in. The dealership told me they would phone around the following day to see if they could get more money for my trade in. Fast forward to the following evening, I get called back into the dealer so they can take another look at my vehicle. As I’m talking with the sales person, and they are “looking” at my vehicle, he’s telling me how it’s such a straight forward honest family owned business that’s very fair. The manager and the sales person says okay let’s talk numbers, and they are now offering me less for my trade in than the previous night?! What an unorganized, unprofessional dealership! More

Great service no pressure Nick was a great sales rep. Very helpful and delivered on everything that he promised. I appreciated his approach. There was no pressure and Nick was Nick was a great sales rep. Very helpful and delivered on everything that he promised. I appreciated his approach. There was no pressure and Nick was very well inform on the product. More

Amazing customer service! Got a used Jeep through Nick and was very impressed by the attentiveness and effort to get me the best vehicle possible. Nick made buying my first veh Got a used Jeep through Nick and was very impressed by the attentiveness and effort to get me the best vehicle possible. Nick made buying my first vehicle seem very easy and I would definitely revisit Zender Ford for future purchases! More

Family Dealership I had an issue with a used vehicle after purchasing it that didn’t have warranty. Allan at Zender Ford went out of his way to help and completely cove I had an issue with a used vehicle after purchasing it that didn’t have warranty. Allan at Zender Ford went out of his way to help and completely cover the cost of the repair and deliver the vehicle out of Spruce Grove. Would highly recommend this dealership for its high quality standard and dedication to customer service! More

Satisfied Customer I was very satisfied with Nicks service. Would definitely recommend Nick and Zender Ford to anyone looking to purchase a new or used vehicle. Happy cu I was very satisfied with Nicks service. Would definitely recommend Nick and Zender Ford to anyone looking to purchase a new or used vehicle. Happy customer. More

Amazing, effortless I was recommended to Zender by my father who purchased a truck from them. I am absolutely blown away by my experience at Zender Ford. Stephanie in sal I was recommended to Zender by my father who purchased a truck from them. I am absolutely blown away by my experience at Zender Ford. Stephanie in sales was awesome. She found a vehicle that fit my needs within my chosen price point. I never felt pressured and she showed me exactly what I was looking for. She ensured that I was completely satisfied with the vehicle and was able to address any of my concerns. More

Very good experience The best experience we had buying a vehicle. Bought 3 vehicles from a different ford dealership last time so bad I changed to zender ford so glad I di The best experience we had buying a vehicle. Bought 3 vehicles from a different ford dealership last time so bad I changed to zender ford so glad I did. From reception to management, finance, and our salesman Ryan Surbey very professional. Can’t say enough about Ryan very helpful even after the sale to show us stuff about the vehicle. Will for sure to be back to Zender for my vehicle needs. More