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Zender Ford
Spruce Grove, AB
720 Reviews
Zender Ford is a locally owned and family operated Ford dealership in the heart of Spruce Grove, AB. Established in 1984 by Ken Zender, it is now being managed by the next generation of Zenders - Shayne Zender, Chad Zender and Codie Richard.
We pride ourselves on the best customer service in the auto industry with local values, everyday low prices and a commission free sales staff. We're here to help you find the perfect vehicle that fits your needs. That's the Zender Advantage.
"I want all the Ford vehicles in the province to have a Zender sticker on them. I want to make sure that every Ford in this area is serviced by us as well. Most importantly, we want to make sure that every driver is completely satisfied and happy with us." - Chad Zender, President of Zender Ford.
Whether you're in the market for a New or Pre-owned vehicle, in need of vehicle repairs or even just a quick oil change - Zender Ford will treat you like family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 720 reviews
April 22, 2019
Work With a Professional I needed to trade my high-mileage 2013 Escape SEL for a newer model with low mileage. I went to Zender because of the trust developed through my main I needed to trade my high-mileage 2013 Escape SEL for a newer model with low mileage. I went to Zender because of the trust developed through my maintenance service with them. Two weeks ago today I met Jamie Brandt. I advised Jamie of what I was looking for and the net price I was wanting to pay with trade-in of my 2013 vehicle. Jamie took notes and sent an email to confirm his understanding of my requirements. Very professional. I had looked on the Internet (Car Guru) to get an idea of prices but did not want the bother of running around from dealer to dealer. I wanted someone I could trust to get me good value. Jamie texted and called only a few times regarding possible leads. He knew what I wanted and didn't waste my time. When he called last Wednesday with a deal that sounded terrific, I went directly to Zender, test-drove the car and signed the papers. Simple. I now have a low mileage 2018 Escape Titanium loaded with great features that Jamie carefully reviewed with me when I picked-it up in mint condition Saturday. I did visit one other Ford dealership on the recommendation of a friend. One visit confirmed that Jamie Brandt was who I wanted working for me. Jamie Brandt is highly recommended for anyone wishing to make car buying a pleasurable, low-stress experience. More
by Escaping
Employees Worked With
Jamie Brandt
Helpful April 22, 2019
Awesome Customer Service!! Jaime has helped me with purchasing my new car and he has been awesome! I was able to text him night and day for all my needs and he answered all of m Jaime has helped me with purchasing my new car and he has been awesome! I was able to text him night and day for all my needs and he answered all of my annoying questions with ease and generally made it a better buying experience for me. Go here if you want great customer service and great pricing! More
by CrystalRose1243
Employees Worked With
Orlena Mollins, Jamie Brandt
April 16, 2019
Amazing Experience Jamie Brandt was amazing to work with on the sale of my truck. He went above and beyond to get me exactly what I wanted. Jamie made this experience so Jamie Brandt was amazing to work with on the sale of my truck. He went above and beyond to get me exactly what I wanted. Jamie made this experience so easy and stress free. I absolutely love my new truck and I wouldn’t hesitate to buy another vehicle from him. Thank you so much Jamie, Lisa and Zender Ford for everything!! More
by Karebear
Employees Worked With
Lisa Schellenberg, Jamie Brandt
April 11, 2019
Jaime Brandt amazing I will say the best sales person Jaime he satisfies our need that what truck we looking for..I will highly recommend him easy to talk easy to deal.. e I will say the best sales person Jaime he satisfies our need that what truck we looking for..I will highly recommend him easy to talk easy to deal.. everything was perfect and Orlena awesome person.. More
by Marlonamoguis
April 10, 2019
Easiest purchase ever! We have dealt with Zender ford previously, so we knew that we would be in good hands. However, this time we were working with a new member of their s We have dealt with Zender ford previously, so we knew that we would be in good hands. However, this time we were working with a new member of their sales team - Jamie Brandt. From the first hello - until the delivery of our new vehicle , he treated us as if we were his only customer! We found Jamie to be extremely knowledgeable, trustworthy, polite and an absolute pleasure to work with. Every detail of the entire process was handled with complete professionalism and we would and will, highly recommend Zender, and Jamie to our family and friends. More
by Kate's escape
April 10, 2019
Great customer service Worked with Jamie and traded in one of my vehicles for this one. Was very seamless! Jamie made sure I knew everything about my new vehicle before I le Worked with Jamie and traded in one of my vehicles for this one. Was very seamless! Jamie made sure I knew everything about my new vehicle before I left. Very knowledgable and friendly. Sandra helped me with the paperwork, very quick and easy. Definitely recommend working with them at Zender Ford!! More
by Hconnell
March 28, 2019
New escape Ron Loree has always gone above and beyond to make sure that our transactions have gone as smoothly as possible with the best achieveable outcome. Rya Ron Loree has always gone above and beyond to make sure that our transactions have gone as smoothly as possible with the best achieveable outcome. Ryan Surbey is more than willing to take his time, make sure you have exactly what you need, then makes sure you understand how it all the features work, he will take as much time as you need. I would definitely recommend both these guys! Service beyond measure! More
by Doreencoenen
Employees Worked With
Other Employees :
Ryan Surbey, Ember Thomas, Jessi MacElheren
February 12, 2019
Great customer service I previously bought a vehicle from Zender Ford, the experience was a positive one and I knew I’d be back if I ever needed to get into another vehicle. I previously bought a vehicle from Zender Ford, the experience was a positive one and I knew I’d be back if I ever needed to get into another vehicle. Once again they did not disappoint. The staff are welcoming and helpful and the communication was exceptional. Thank you Dee (sales) for all your help. I love my new 2018 Explorer! More
by CSchroeder21
Employees Worked With
February 11, 2019
No Integrity & Unskilled mechanics A Few years ago I took my ford truck in as the Overheating light kept coming on, after having it in for service at a cost of 300ish dollars they told A Few years ago I took my ford truck in as the Overheating light kept coming on, after having it in for service at a cost of 300ish dollars they told me there was mud in my radiator which they removed. I thought this was silly but paid and left. Not even 2 miles away the light came back on. I returned and told them to check the thermostat which they did and replaced. They then wanted to charge me another few hundred for that which I refused too pay. On the final time I was there I took my truck in as there was a grinding noise, they determined that it was my torque converter. I informed them that that issue was looked after by another dealership less than 7000km ago. They checked the records and told me that it would be covered under warranty. I go to pick it up and they charge me over 2000 and say that it wasn't covered. I pay and tell them I'll never buy a Ford again. A few days later I sold my Ford and bought a Nissan Titan which has the best warranty there is and have had no issues going on over 2 years. These people that work at Zender Ford have NO Integrity. More
by Vern Rimney
January 24, 2019
Great experience Very easy to deal with they took care of everything and the price was the best looking forward to dealing here again. I would recommend this to all my Very easy to deal with they took care of everything and the price was the best looking forward to dealing here again. I would recommend this to all my friends More
by Locust
Employees Worked With
