Wheaton Honda

FALSIFIED PAPERWORK On Wednesday july 26 I had an oil change done at wheaton Honda. I got home and found service 6 on my paperwork and that the customer agreed to have a On Wednesday july 26 I had an oil change done at wheaton Honda. I got home and found service 6 on my paperwork and that the customer agreed to have additional work completed on another date? nobody explained service 6 and I didn't agree, I would have had the work done the same day so my wife called wheaton Honda to learn what service 6 was, because a dirty door was circled on the paperwork? found out it was differential oil change so booked appointment for Friday. rick also forgot to apply the managers special because he was distracted by my mother who came to keep me company while I waited for the oil change and told my mother that I should have come to my oil change alone because she distracted him? rude in my opinion I can bring who I want? he should be more alert and multitask working in customer service. More

Bad service overall i am disappointed on my honda odyssey 2017 that i bought. I went saturday and took my car to service because the lights was flickering and the car was i am disappointed on my honda odyssey 2017 that i bought. I went saturday and took my car to service because the lights was flickering and the car was wobbling everytime i pressed the break. I had an appointment at 8 am and waited for a FEW HOURS for the service and was told honda tech was closed and couldnt diagnosed the problem and have to come back during weekdays. And i came back monday they said they will order the parts and need to come back again.I am so disappointed with the service. First , time is very important to me. It was a waste of time and gas. Now taking an off at work during weekdays is not easy for me. Second, why did they sell me the car that is not in good condition? More

Don't deliver as promised The pre-delivery team in new sales does not fill the tank before the customer takes delivery. Tyler Bulmer makes promises and then decides that defend The pre-delivery team in new sales does not fill the tank before the customer takes delivery. Tyler Bulmer makes promises and then decides that defending incompetent coworkers is more important than keeping his word. This 2017 Honda Civic Hatchback is our first and last purchase at Weaton Honda. We previously bought a 2014 Honda Civic Touring and a 2007 Honda Civic at other dealerships but never experienced such bad customer service ever before. My response to Wheaton Honda's April 18, 2017 response. First of all upon leaving the dealership after taking delivery, I drove directly to the Esso on 34 Ave which is a mere 350 meters from Wheaton Honda. Yes it was short on fuel as I suspected (and laughed out loud) by 7 litres. I told Tyler Bulmer when he called me (I did not call him), that I could have driven to Red Deer on that amount to fuel. So he tells me to come to the dealership and he'll give me a $20 gas voucher. I tell him that I'll pick it up when I return the summer tires that was part of the trade in. Fast forward now to the time I drive from BC to return the summer tires to the dealership. At the time I go to the front counter to pick up the so called gas voucher. Surprise, surprise the girl at the counter knows nothing about it. Finally the assistant sales manager comes up and wants me to come back with a gas receipt so he can go find some money to pay me. Of course I laugh about that. Why should I inconvenience myself one second more of my life so that they can rectify their mistake, or incompetence? So then he dreams up another complicated plan that involves me waiting for someone to drive my car to the gas station. Again I laugh because it involves me inconviencing my life again to solve their incompetency problem. I say, why not just give me $20 and I'll be on my way? The assistant sales manager says that he has to account for the measly $20. Excuse me, you want me to do your accounting for you? Why don't you just do your accounting yourself? I tell him, to keep it. So now a couple of months later I come back for an oil change. I find the salesman Tyler Bulmer and tell him I dealt with his clown boss (the assistant sales manager). He decides that he want to renege on what he told me originally (remember the elusive, non existing gas voucher) because my abrasiveness hurt some fragile feelings including his own. Here's the bottom line. All Wheaton Honda had to do is reach into the till and grab me a $20 bill, send me on my way, sign it as customer satisfaction, promotion or whatever they want to. Instead it starts with a pre delivery guy arguing with me that the tank was full. First of all there was a promise to sell a new vehicle with a full tank. Second I'm promised restitution. Third I'm expected to work for said restitution after blowing 25 grand on a car. Some may say I'm being petty. Wheaton Honda are the petty ones. Losing a customer that has owned three Honda cars over a lousy 20 bucks? Smooth move Wheaton Honda, smooth move. Big slow clap More

Wheaton installs used parts Wheaton installed a used drive shaft in my car. Would not even look at it after! I talked with both Service Manager and General Manager, but they cl Wheaton installed a used drive shaft in my car. Would not even look at it after! I talked with both Service Manager and General Manager, but they claimed they didn't do it. Very poor. More