ToyotaTown - Service Centre

My first 2 visits were nothing near as client focused as the incredible experience I had 31/3/23. Everything was explained in simple language and I was informed enough to make an educated decision about wha the incredible experience I had 31/3/23. Everything was explained in simple language and I was informed enough to make an educated decision about what work needed to be approved to keep my Corolla running in pristine condition while considering my tight budget . I left happy and heard with my service. As a francophone customer who relocated to London from Ottawa, I would very much appreciate bilingual staff. More

LaToya gave me great service, she was thoroughly professional and courteous. Toyota Town is lucky to have her as a service adviser. professional and courteous. Toyota Town is lucky to have her as a service adviser. More

Latoya was very helpful and informative. I felt that I was in good hands with Latoya. I felt that I was in good hands with Latoya. More

Came in for my 6 month checkup after buying a new Toyota Corolla 6 months ago. I can say. Outstanding service from beginning to end. So many smiling faces, helpful staff. Organized and efficient. Corolla 6 months ago. I can say. Outstanding service from beginning to end. So many smiling faces, helpful staff. Organized and efficient. More

Great place to be. Staff are friendly and they know what they are doing. The communication was amazing and I didn't have to wait for too long for my service. Staff are friendly and they know what they are doing. The communication was amazing and I didn't have to wait for too long for my service. More

MJ ( Service Advisor) is the first and to my recent recollection the only person who immediately replies to voice messages. Not once but twice over a few days. I honestly didn’t believe that this level recollection the only person who immediately replies to voice messages. Not once but twice over a few days. I honestly didn’t believe that this level of; I care about my customers actually exists anywhere on planet earth. Our repair was in excess of $4,000 dollars on an 11 year old Prius V, but now that we’ve had the vehicle back and it has done its monthly commute to Ottawa from London, the car drives like new again, good work Team Toyota, finding a service technician that understands the Synergy drive system is like finding a jewel in the Nile. To MJ - you sir should be training your Service Advisor peers Coast to Coast in Canada on how to do their job. I sometimes have to explain $4,000 hvac repairs to customers, it is a high wire act at the best of times, you sir have perected that high wire act. Thank you again for a job WELL DONE Rob and Christine More

Enna was great at accomodating my changing needs from shuttle to overnight drop off and being able to settle the bill directly with her, over the phone to pick up the vehicle at my own convenience. Than shuttle to overnight drop off and being able to settle the bill directly with her, over the phone to pick up the vehicle at my own convenience. Thank you Toyota Town service team for making me feel like I always get quality and accurate service! More

For me, communication is key and LaToya does it well. She always calls back when scheduling/rescheduling appointments. She advises you about the recommended vs. necessary services for your vehicle. I'm a She always calls back when scheduling/rescheduling appointments. She advises you about the recommended vs. necessary services for your vehicle. I'm always left feeling informed and I know I've come to the best dealership in London, ON. More

Latoya Berry has been my advisor for a short time, I find her very knowledgeable and professional. I find it very easy to talk with her, she takes the time to answer questions and to find answers if she does her very knowledgeable and professional. I find it very easy to talk with her, she takes the time to answer questions and to find answers if she doesn’t know them. She is very helpful and I like having her as my advisor More

We always know what to expect with TT Service. It is not often that we feel the need to question service advisories. It is not often that we feel the need to question service advisories. More