ToyotaTown

Expectations Exceeded Everytime I have been coming to this dealership for several years now for regular maintenance and repair. I deal with service advisor Rob Dako each and everytim I have been coming to this dealership for several years now for regular maintenance and repair. I deal with service advisor Rob Dako each and everytime and never have I been disappointed in the assistance he provides. His customer service skills in keeping me informed with honest answers surrounding repairs or service to my vehicle is the reason I come back here. The guy knows his job, knows his dealership and the vehicles they sell and service. He makes a point to greet me personally each and everytime even when dealing with other customers. Thanks Rob. More

Used Rav4 needed major repair. I purchased a used Rav4 (2012) from Toyotatown last June. The vehicle had 64,000 km on it when I bought it and the drive train was still under warrant I purchased a used Rav4 (2012) from Toyotatown last June. The vehicle had 64,000 km on it when I bought it and the drive train was still under warranty. When I took it in for an oil change in December I was told the drive shaft was seized and needed to be replaced. By this time the drive train was no longer under warranty and I thought I'd be stuck with a pretty sizable repair bill. Toyotatown came through for me and completed the repair at no charge. I'd rate the dealership higher than 4 stars but not 5 stars because I think they should have replaced the driveshaft before they sold me the vehicle and while it was under warranty. It was clearly on its way out. So, I'm super happy with how it worked out but feel the problem should have been dealt with much sooner. Special thanks to Helena Vrebec for her efforts in getting this matter resolved to my satisfaction. Marco Melito More

Excellent Service Appointment - Excellent Job! The reason for our visit to the ToyotaTown, London Service Dept. was for the 8000 km recommended check-up on our 2017 RAV 4 XLE. The Service Dept. c The reason for our visit to the ToyotaTown, London Service Dept. was for the 8000 km recommended check-up on our 2017 RAV 4 XLE. The Service Dept. contacted us and set-up an appointment that was convenient for us and I must say, we really do appreciate their courtesy service reminders, it shows us they value their customers and the on-going maintenance of the vehicles they sell. Upon entering the service dept. we were met by Helena Vrabec who promptly welcomed us with a friendly smile and handshake and introduced herself as the service rep. who would be our contact during the maintenance work on our RAV 4. Helena immediately printed out a copy of the maintenance check-up required at this particular visit and went over each point explaining in detail and answering all our questions. We also had a few concerns and she included those in the check-up as well. Helena is very thorough; she listens to everything you have to say. She is professional at all times and goes out of her way to keep you informed as to how the maintenance work is going on your vehicle. She is excellent at her job, as well as being friendly and caring- what a excellent combination. Thank you for an Excellent Service Appointment! Also, Thank you to all the ToyotaTown Staff we encountered during our visit, you always make us feel welcome. Miron & Susan Macejko More

Very comfortable experience The entire experience in leasing my new RAV4 was done professionally and without suspicion. ToyotaTown was very pleasant and my salesperson was Sylvia The entire experience in leasing my new RAV4 was done professionally and without suspicion. ToyotaTown was very pleasant and my salesperson was Sylvia Donovan exceptional. More

Fantastic Customer Service I was in for service the other day for my 2015 Camry XSE. I had some questions about the newly redesigned 2018 Camry and I was promptly greeted by Sea I was in for service the other day for my 2015 Camry XSE. I had some questions about the newly redesigned 2018 Camry and I was promptly greeted by Sean O'Grady. Sean was very professional and organized when explaining all of the exciting new changes. He did not put any pressure on me as I let him know now is not the right time for me to make a switch but I will certainly be going back to see him again soon. Thanks again for all of your help Sean. More

Excellent Sales Team. I just purchased a pre owned 2013 Corolla and all I can say is that the sales team were fantastic ! From the very beginning of our car search which s I just purchased a pre owned 2013 Corolla and all I can say is that the sales team were fantastic ! From the very beginning of our car search which started in September 2017, Justin Maki kept me updated daily with any pre owned inventory that came in. Justin knew our budget and the model and year/mileage we were looking for. Justin always made sure that we were offered the best deals possible and communicated with us very effectively. Ask for Justin and you will not be disappointed. Thanks for your help Justin much appreciated ! More

Great and easy experience. Sean was so pleasant and not at all pushy during my decision to purchase a new 2018 RAV4 to replace my 2005 which was such a great and reliable vehicl Sean was so pleasant and not at all pushy during my decision to purchase a new 2018 RAV4 to replace my 2005 which was such a great and reliable vehicle. He was able to explain all the pros and considerations with the new car. Very pleasant experience. We did test drive some other cars, but came back to Toyota on Wharncliffe. More

An excellent experience! We recently bought a 2013 Rav4 at ToyotaTown. We worked with Gwen Jones in the sales department and she was professional, helpful and knowledgeable f We recently bought a 2013 Rav4 at ToyotaTown. We worked with Gwen Jones in the sales department and she was professional, helpful and knowledgeable from start to finish. She even picked me up at the bus station as I came in from out of town. Highly recommended! More

New vehicle shopping Justin was eager and did a great job seeking information and product matching for me. I think he is off to a great start in a sales career. Justin was eager and did a great job seeking information and product matching for me. I think he is off to a great start in a sales career. More

FANTASTIC EXPERIENCE!!!! My Husband and I just bought a 2018 Rav4. We had the most amazing experience working with Gwen Jones. We shopped around at many dealerships unsure wha My Husband and I just bought a 2018 Rav4. We had the most amazing experience working with Gwen Jones. We shopped around at many dealerships unsure what we wanted to purchase and dealt with lots of dealers over the past month including the other toyota dealership. We spent a lot of time with Gwen Jones at toyotatown and she was fantastic. Just the time Gwen spent with us is the reason we even choice to buy a Toyota vehicle. She answered all our questions and did everything she could to get us everything we wanted to see and more with no pressure no where else came even close to the service the Gwen gave us ..... We have and will continue to refer anyone looking for a new vehicle to go see Gwen Jones at ToyotaTown. Thanks again Gwen we love it!!!!!! Cam and Jane Barran More