ToyotaTown

Scheduled Service I will continue to recommend Toyotatown for both purchases and service however, my last service was unsatisfactory and I'll tell you why. I was notifi I will continue to recommend Toyotatown for both purchases and service however, my last service was unsatisfactory and I'll tell you why. I was notified of a possible scheduled service, as usual, and I called to verify explaining that I had only one day a week for appointments as my job only allows this. The service agent was very nice and accommodated my request. The next week I went for my service appointment and after driving in and waiting for a technician I was told that my appointment was for the original tentative appointment notified by email for, of course, one of the days I had to work. I explained that I verified by phone with a service agent and set up a new appointment for my day off. She checked the system and said no verification existed and that they were too busy to fit me in. So off I went thoroughly annoyed that I had wasted my afternoon off and now had to reschedule and return again on another day off. Do you see the problems here? First, the communication between the booking agent and service department obviously was not communicated and second, your customer had the onus put on her for not verifying the appointment (which I did) and left disgruntled, dissatisfied and wasting an afternoon off work. So that was my first negative experience dealing with Toyotatown and hopefully it will be the last as I usually have high praise for both the sales and service teams. Thanks for your time, Linda Humston More

Excellent customer service every time you walk in I bought and service all my Toyota vehicles here since 2005 and I had every time an excellent service, regardless the type of service I received: regu I bought and service all my Toyota vehicles here since 2005 and I had every time an excellent service, regardless the type of service I received: regular maintenance, few repairs or just detailing. And Mike (who helped me in more than one occasion) is very friendly and always with a smile on his face. He provides a common sense approach to your technical request and always gives you the best advice. Thank you Mike! Gabriel More

Consistent and Exceptional Service Toyotatown service has provided consistent and exceptional service. As someone who is not familiar with car repairs, their service advisers always do Toyotatown service has provided consistent and exceptional service. As someone who is not familiar with car repairs, their service advisers always do a great job in making sure I understand what exactly is being repaired on my car a why. They always answer my questions never make me feel out of place to ask. Both Mike and Rob helped me out today and they were very attentive and kind. There was an additional issue that shows up on my car after the repair and they fixed the issue immediately and apologized for any additional delay in time. It showed how mindful they were of their customer's time. I am appreciative of the customer service this dealership provides. Thank you! More

Browsing I went into Toyota Town just to browse some of the cars I had seen advertised. I was lucky enough to get some help from Millad. Millad was really frie I went into Toyota Town just to browse some of the cars I had seen advertised. I was lucky enough to get some help from Millad. Millad was really friendly and genuinely cared about listening to me and what I was looking for. He was quite knowledgeable about the different features on various different models that I was thinking about. He was patient and answered all the numerous questions I had about new vs used and so on. He took the time to answer every question and go above and beyond to make sure I completely understood what he was telling me about. He even took the time to show me comparison sheets between buying new vs buying used. Millad made my first visit to Toyota Town an amazing one! I would highly recommend him to everyone I know, and have already suggested to some friends to reach out to Millad. Thank you Millad for making my experience a truly unforgetable one (and for answering my endless questions)! More

Happy Customer This is my third Toyota Corolla purchased from Toyotatown. Staff are always helpful, knowledgeable and friendly. Always return for service on my v This is my third Toyota Corolla purchased from Toyotatown. Staff are always helpful, knowledgeable and friendly. Always return for service on my vehicle as well. Service is punctual and any additional service required, other than scheduled, is fully explained. Would happily recommend this dealership and staff to those looking to purchase a new vehicle. More

Amazing experience, satisfying purchase As new to Canada, it was hard to have all my questions answered regarding car purchase. Luck for me, as soon as I stepped inside Toyota Town, they hel As new to Canada, it was hard to have all my questions answered regarding car purchase. Luck for me, as soon as I stepped inside Toyota Town, they helped me in the most friendly way I have ever seen. As I was leaving, I had a good idea about everything I would need, as well as details about my possible lease. Even with all the technology and easy access we have in our lives today, it is hard to find people willing to reply your emails. Fortunately, it was not the case at Toyota Town, as I had a quick reply to my email, which included different lease options, and I could think about the best option before hushing into the first one. For sure my experience was amazing, and I am really satisfied with the purchase. Thank you! More

Vehicle Purchase Experience What a great first vehicle purchase experience! Millad and the dealership team went out of their way to accommodate our work schedule and the fact t What a great first vehicle purchase experience! Millad and the dealership team went out of their way to accommodate our work schedule and the fact that we are from out of town, they worked around us. We received amazing customer service. It was a great first vehicle purchase for my son. Millad explained information clearly on all fronts of the process. Thanks, Millad. You're amazing! We will definitely be recommending you and the Toyta-town dealership. More

Comforting and friendly Millad made me and my wife feel very comfortable while being interested in a Toyota Rav4. He answered all our questions and concerns confidentially an Millad made me and my wife feel very comfortable while being interested in a Toyota Rav4. He answered all our questions and concerns confidentially and made sure that any issues I found in the 2015 model were looked after ( small dent in the side of car, and a knocking noise in the dashboard). I would Recommend Millad to friends and family! We are happy customers! More

Trust Todd Servant took time with me and explained some features of my Rav 4 that I was unaware of. He was very pleasant and your lounge is very comfortable Todd Servant took time with me and explained some features of my Rav 4 that I was unaware of. He was very pleasant and your lounge is very comfortable for my lengthy 2 year service More

Very happy with our experience at Toyotatown We just bought our second Highlander Hybrid from Toyotatown and Millad was there to facilitate the whole process. We found the dealership to be fair i We just bought our second Highlander Hybrid from Toyotatown and Millad was there to facilitate the whole process. We found the dealership to be fair in it's pricing and we appreciated Millad and Nicole's honest and straightforward approach. Millad is friendly, personable and knowledgable. He aims to please his customers. His enthusiasm for the vehicles his sells is infectious and refreshing. He took great pride in presenting us with our beautiful and and spotless new vehicle. We would highly recommend him! M Louise and Ian More