ToyotaTown

Service Center My first service appointment at Toyota-Town certainly makes me appreciate their efficiency and consideration to ensure the customer is well informed a My first service appointment at Toyota-Town certainly makes me appreciate their efficiency and consideration to ensure the customer is well informed about all aspects of the repairs being made. I have changed to Toyota-Town because I value Jason DeFelice's expertise, integrity and competence. My family (siblings) have always dealt with Toyota-Town and have been very satisfied with all the vehicles purchased and serviced there. I look forward to maintaining my service repairs with Toyota-Town. More

Fantastic salesmen I am in the market for a new vehicle and visited your location. Salesman Justin Maki was outstanding. Polite and well educated. Answered every questio I am in the market for a new vehicle and visited your location. Salesman Justin Maki was outstanding. Polite and well educated. Answered every question I had and I felt no pressure at all. Very great salesman Justin Maki. More

Expedited work done quickly Because the work on my car wouldn't take too long, Firis was able to fit it in while I waited (for half as long as he suggested it might take; thanks Because the work on my car wouldn't take too long, Firis was able to fit it in while I waited (for half as long as he suggested it might take; thanks to the alignment tech too). Made it to work on time with my own car instead of taking a 20-minute shuttle ride twice. More

Pleasant and helpful service staff Robert and I have a good relationship when dealing with my car. He takes the time to explain things and provides options in regards to maintenance and Robert and I have a good relationship when dealing with my car. He takes the time to explain things and provides options in regards to maintenance and repairs. More

Rav 4 Sean was excellent to deal with - reliable, trustworthy and very helpful. He was very accommodating around our schedule and I would defiantly recommen Sean was excellent to deal with - reliable, trustworthy and very helpful. He was very accommodating around our schedule and I would defiantly recommend his professionalism. Rita M More

Happy Customer This is my third Toyota Corolla purchased from Toyotatown. Staff are always helpful, knowledgeable and friendly. Always return for service on my v This is my third Toyota Corolla purchased from Toyotatown. Staff are always helpful, knowledgeable and friendly. Always return for service on my vehicle as well. Service is punctual and any additional service required, other than scheduled, is fully explained. Would happily recommend this dealership and staff to those looking to purchase a new vehicle. More

Scheduled Service I will continue to recommend Toyotatown for both purchases and service however, my last service was unsatisfactory and I'll tell you why. I was notifi I will continue to recommend Toyotatown for both purchases and service however, my last service was unsatisfactory and I'll tell you why. I was notified of a possible scheduled service, as usual, and I called to verify explaining that I had only one day a week for appointments as my job only allows this. The service agent was very nice and accommodated my request. The next week I went for my service appointment and after driving in and waiting for a technician I was told that my appointment was for the original tentative appointment notified by email for, of course, one of the days I had to work. I explained that I verified by phone with a service agent and set up a new appointment for my day off. She checked the system and said no verification existed and that they were too busy to fit me in. So off I went thoroughly annoyed that I had wasted my afternoon off and now had to reschedule and return again on another day off. Do you see the problems here? First, the communication between the booking agent and service department obviously was not communicated and second, your customer had the onus put on her for not verifying the appointment (which I did) and left disgruntled, dissatisfied and wasting an afternoon off work. So that was my first negative experience dealing with Toyotatown and hopefully it will be the last as I usually have high praise for both the sales and service teams. Thanks for your time, Linda Humston More

Excellent customer service every time you walk in I bought and service all my Toyota vehicles here since 2005 and I had every time an excellent service, regardless the type of service I received: regu I bought and service all my Toyota vehicles here since 2005 and I had every time an excellent service, regardless the type of service I received: regular maintenance, few repairs or just detailing. And Mike (who helped me in more than one occasion) is very friendly and always with a smile on his face. He provides a common sense approach to your technical request and always gives you the best advice. Thank you Mike! Gabriel More

Consistent and Exceptional Service Toyotatown service has provided consistent and exceptional service. As someone who is not familiar with car repairs, their service advisers always do Toyotatown service has provided consistent and exceptional service. As someone who is not familiar with car repairs, their service advisers always do a great job in making sure I understand what exactly is being repaired on my car a why. They always answer my questions never make me feel out of place to ask. Both Mike and Rob helped me out today and they were very attentive and kind. There was an additional issue that shows up on my car after the repair and they fixed the issue immediately and apologized for any additional delay in time. It showed how mindful they were of their customer's time. I am appreciative of the customer service this dealership provides. Thank you! More

Browsing I went into Toyota Town just to browse some of the cars I had seen advertised. I was lucky enough to get some help from Millad. Millad was really frie I went into Toyota Town just to browse some of the cars I had seen advertised. I was lucky enough to get some help from Millad. Millad was really friendly and genuinely cared about listening to me and what I was looking for. He was quite knowledgeable about the different features on various different models that I was thinking about. He was patient and answered all the numerous questions I had about new vs used and so on. He took the time to answer every question and go above and beyond to make sure I completely understood what he was telling me about. He even took the time to show me comparison sheets between buying new vs buying used. Millad made my first visit to Toyota Town an amazing one! I would highly recommend him to everyone I know, and have already suggested to some friends to reach out to Millad. Thank you Millad for making my experience a truly unforgetable one (and for answering my endless questions)! More