ToyotaTown

Summer tires Due to several changes in my appointment, some caused by me, today I finally had the opportunity to get my new summer tires on my car. Amanda was ins Due to several changes in my appointment, some caused by me, today I finally had the opportunity to get my new summer tires on my car. Amanda was instrumental in getting the appointment sorted out and everything handled efficiently. I appreciated her professionalism and her sense of humour. More

Great Service and team work I started very lightly looking at new vehicles and met with a sales person and test drove several vehicles. There was no heavy pressure, but there wa I started very lightly looking at new vehicles and met with a sales person and test drove several vehicles. There was no heavy pressure, but there was good followup with me by phone and email. I took a while to decide and went back in several times. When my original sales person was not available because I had not made an appointment, another sales person stepped in to help, again with no pressure. The day that my new Highlander was ready for delivery my original sales person (Justin Maki) was unavailable due to illness. I was very impressed with how well his colleague (OV Khalili) stepped in to provide for a smooth delivery. Dealing with Rita Dalal for the financial services end of things was very pleasant as well. I've dealt with ToyotaTown since buying my 2009RAV and have been very happy with their people and their service. More

Very busy. Oil change becomes all fluids changed The service area was overly busy due to snow tires being taken off and I waited close to 10 minutes for a service advisor. Usually that wait is zero t The service area was overly busy due to snow tires being taken off and I waited close to 10 minutes for a service advisor. Usually that wait is zero to 1 minute. I heard from a worker that the snow tire process makes them extra busy twice a year for over a month each time. In the autumn Toyotatown had offered evening tire appointments but they didn't offer that this spring. I wish they had. As for my oil change, there were no records for the other fluids being changed according to the maintenance schedule, which surprised me, but I didn't know for sure so I also ended up with new brake and transmission fluid. There was also a lineup to pay, with only 1 or 2 cashiers, so that was not fun either. They really need to have more cashiers. I saw one lady really surprised she had to wait in line to pay. The only bright moments were the shuttle drivers, who were personable. More

Amazing Lease experience dealing with Shawn Longworth I just leased my New 2019 RAV4 from Toyotatown and dealt with Shawn! It is the third vehicle I have leased from Shawn. He makes it so easy.... Shawn I just leased my New 2019 RAV4 from Toyotatown and dealt with Shawn! It is the third vehicle I have leased from Shawn. He makes it so easy.... Shawn is very knowledgeable about the all the Toyota vehicles, very professional and has an extremely positive attitude. I felt he was working for me not the dealership😊!!! Shawn was very patient with me when I was deciding on which vehicle I wanted and even when I was picking the colour!!! Shawn made himself available at a time that was convenient for me and replied to my emails in a timely fashion!! ( Even AFTER HOURS ) !! Upon delivery of my vehicle, Shawn arranged all the paperwork details and spent almost 1.5 hours with me going over all the new and existing features of my new vehicle!! If you are thinking of buying a Toyota, Shawn is an excellent sales representative to deal with!! Give him a call!! Thank you Shawn for making leasing my new RAV4 a truly pleasurable experience !! I will be back to deal with you in the future!!😊 Brenda Bunn More

Review All the employees that were involved in my service appointment were punctual and professional. Amanda was my service advisor and her assistance was a All the employees that were involved in my service appointment were punctual and professional. Amanda was my service advisor and her assistance was appreciated. Thank you. More

Precise and crisp quoting with full transparency It was a good experience dealing with them, I visited with my friend and found these people are the best. They are not just speaking for a deal, they It was a good experience dealing with them, I visited with my friend and found these people are the best. They are not just speaking for a deal, they need us to get our best out from their best offers. More

Excellent Service from MJ Rizalla MJ and all the team offered me a great service and honest advice regarding the technical needs for my car. He was top notch, very helpful and able to MJ and all the team offered me a great service and honest advice regarding the technical needs for my car. He was top notch, very helpful and able to accommodate all my questions. More

Awesome experience and great deals I want to thank Mr.Kevin Swan for all the services. He is very professional and efficient salesperson. It was great time dealing with him. I want to thank Mr.Kevin Swan for all the services. He is very professional and efficient salesperson. It was great time dealing with him. More

Above and beyond Whether we have a scheduled service appointment or an unforeseen mechanical problem, Rob Dako and other staff in the service department go above and b Whether we have a scheduled service appointment or an unforeseen mechanical problem, Rob Dako and other staff in the service department go above and beyond to accommodate us to get us and our car on our way. More

Excellent Service from Jason DeFelice Dear Toyota, I really want to thank you and especially Mr. Jason DeFelice who understood the issue of the door child lock jammed and fixed it in no Dear Toyota, I really want to thank you and especially Mr. Jason DeFelice who understood the issue of the door child lock jammed and fixed it in no time 😊. Since you guys have a busy month for service/ tire swap, I spoke to him over the phone and told how Important it is for me to get my car fixed asap, being an Uber driver ( no drive no pay) Jason understood the emergency and booked me in for next day and fixed my car. I purchased my car from Toyota- Town and have never given out for service cos you guys are the best in everything you do and this is what Toyota is all about 😊 thanks Jason ones again...cos of you I got my vehicle safety certificate and I'm back on road earning bread and butter for my family! Thanks, Jonathan T More