ToyotaTown

Extremly helpfull Our service appointment was awesome Helena Vrabec was very respectable of our time and we were home sooner than estimated. She was really helpfulll an Our service appointment was awesome Helena Vrabec was very respectable of our time and we were home sooner than estimated. She was really helpfulll and explained everything that was being done. This rating site is horrible though! More

Efficient, Knowledgeable and Very Patient I was moving from BC to Ontario and needed to buy a car as soon as I arrived in London. I therefore contacted Toyota while I was still in BC, and Gwe I was moving from BC to Ontario and needed to buy a car as soon as I arrived in London. I therefore contacted Toyota while I was still in BC, and Gwen Jones was awesome. I had many many questions for Gwen and due to her patience and knowledge I bought the car even before I arrived in London. I am very satisfied with the service I got from Gwen. Thank you Gwen Jackie More

Best service yet I don't usually do surveys or reviews, but I was impressed with Amanda K. She kept me informed about the work being done on my car, which is the usua I don't usually do surveys or reviews, but I was impressed with Amanda K. She kept me informed about the work being done on my car, which is the usual for service visits. But when finished, she let me know personally rather than me having to wait for my name to be called from the payment desk. She insured I got the best price for the parts and service and applied the Toyota Advantage. The appointment took the amount of time expected as she told me. Great experience. More

'' Efficient, very welcoming and excellent customer service. Justin Makai has excellent customer service that is seen in one out of a thousand. I like his open-mindedness, patience, and friendliness. He is very Justin Makai has excellent customer service that is seen in one out of a thousand. I like his open-mindedness, patience, and friendliness. He is very welcoming and has a gentle beautiful convincing smile that every customer will be happy to interact with. He deserves every award ahead of him. Initially, I thought I was the only one who saw that but my husband who was with me that day 28/02/19 attested to that fact. We were indeed impressed. Keep it up, Justin!! More

I love Toyota My new car is not my first Toyota and definitely will not be the last, i got my first Toyota when I was 18 years old, it was crown super saloon, an a My new car is not my first Toyota and definitely will not be the last, i got my first Toyota when I was 18 years old, it was crown super saloon, an amazing car, i wish I can buy another one nowadays, my new Corolla got a very nice features, like heated front seats, and remote start feature. I like the way i was treated in Toyotatown, the people cared about what i needed and their response was excellent. More

Peace of mind and honesty 😁 This morning I showed up to Toyotatown service bay without an appointment. Jason ( a familiar face) a Senior Service advisor greeted me with his usua This morning I showed up to Toyotatown service bay without an appointment. Jason ( a familiar face) a Senior Service advisor greeted me with his usual smile and pleasant demeanour. I told him that I didn’t have an appointment today but had a sleepless night because of service appointment I had done ( the first and only time) at another Toyota dealership closer to my home yesterday. I recalled the events of yesterday’s service at ANOTHER dealership and that it had left me very distraught and questioning the integrity their service department especially the service advisor I dealt with there!!! Jason told me that it was no problem to have a look at my car right away and immediately put my mind at ease. Jason opened the hood of my vehicle, had a look around and then went into the service bay and came out with 2 individuals; Joe Moniz and Sandrae Chen. They looked with a flashlight at my water pump and decided to put my vehicle up on a hoist just to have a better look. After they closed the hood to move my vehicle into the service bay, Sandrae notice that my windshield wipers on the front of my vehicle were ripped ( the other dealership changed my oil yesterday and supposedly did an inspection of my vehicle of fluid levels etc but missed this) !! After inspecting my vehicle, Joe Moniz brought me back into the service bay.... explained things and showed me and most IMPORTANTLY assured me that I would have no problems with regards to my water pump on my return trip to Toronto. When I asked the other dealership if it was safe for this they gave me no assurances and wanted to do it ASAP . The service advisor at the OTHER dealership even said with regards to having the water pump replaced, “You don’t have to pay for it ; it is covered under warranty.” Lastly, Toyotatown replaced my wiper blades and took the time to inspect my vehicle and most importantly, put my mind at ease with regards to my vehicle’s safety. When I asked to pay ... they told me there was no charge and to have a good trip!! I have bought my last 3 vehicles from Toyotatown and had my vehicle service done there over the years. They are VERY HONEST , VERY PROFESSIONAL and EXTREMELY COMPETENT!! Thank you Jason, Joe and Sandrae for helping me out today!! More

Consistent Satisfaction I've been getting my service work done at ToyotaTown since purchasing my vehicle there and I have always been satisfied. Recently it has required som I've been getting my service work done at ToyotaTown since purchasing my vehicle there and I have always been satisfied. Recently it has required some costly repair work which is always a little stressful. However recognizing the age and mileage on my vehicle, it is understandable. I was very happy with the service advisor Helena on my last two visits. She is a very friendly employee, and very detailed in explaining the repair requirements and processes involved. Very happy with completed repair work. More

A New Experience When me and my husband went out shopping for a car, we were between 2 brands: Lexus or Toyota. We entered ToyotaTown and had the freedom to browse thr When me and my husband went out shopping for a car, we were between 2 brands: Lexus or Toyota. We entered ToyotaTown and had the freedom to browse through cars in the parking lot. As we had some questions, we were immediately acknowledged by this happy and willing fellow, Justin Maki, who asked us a couple of questions and, with knowledge and practicality, took us to the exact car we were looking for! He was objective and reasonable, at the same time he gave us time to ponder and decide what was the best for our financial situation. Justin Maki made our shopping for a new car, a very good experience. More

Great service and very friendly team. Thanks for all the help and the effort the the whole team spend helping me and my family to get the right car at the price. Thanks for all the help and the effort the the whole team spend helping me and my family to get the right car at the price. More

sales person informative Sales person was informative and very helpful in making our decision on our new vehicle. She has also followed up with us after a week or so Sales person was informative and very helpful in making our decision on our new vehicle. She has also followed up with us after a week or so More