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ToyotaTown
London, ON
7,392 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,392 reviews
March 12, 2020
Excellent Service! I went into ToyotaTown on Wharncliffe to replace my airbags and I had a great experience. Helena Vrabec was amazing and filled me in about the process I went into ToyotaTown on Wharncliffe to replace my airbags and I had a great experience. Helena Vrabec was amazing and filled me in about the process and answered all my questions. Great customer service. More
by Tooba
Employees Worked With
Helena Vrabec
March 12, 2020
Family has purchased/serviced multiple vehicles here. My daily driven ‘15 tundra included. Although I never made it inside the shop for this bigger service when dropping my truck off- Helena was incredibly daily driven ‘15 tundra included. Although I never made it inside the shop for this bigger service when dropping my truck off- Helena was incredibly helpful. She understood and took note of my concerns with the service and made a great effort to accommodate my requests. kept me updated on pricing/suggested work etc. Very honest, didn’t feel as though I was trying to be sold on anything. Will continue coming back! More
by Gomesn18
Employees Worked With
Helena Vrabec
March 11, 2020
Attention To Customer Relations Service Advisor Firis S and Service Director John R resolved a parts logistics issue to complete warranty service on my vehicle. They provided an al Service Advisor Firis S and Service Director John R resolved a parts logistics issue to complete warranty service on my vehicle. They provided an alternate transportation arrangement while my vehicle was being serviced, and gave me regular status updates. Though the service took longer than originally anticipated, I was very satisfied with the way Firis and John handled my situation. More
by Sienna2015
March 11, 2020
Pairing Bluetooth Yesterday, I was extremely pleased with the senior service advisor Jason DeFelice help with setting up my cellular phone and Bluetooth. He helped in Yesterday, I was extremely pleased with the senior service advisor Jason DeFelice help with setting up my cellular phone and Bluetooth. He helped in an efficient manner and also paired my contacts with Bluetooth, which I had originally been told by a few other technicians this was not possible on my model of Matrix. More
by smith, b
Employees Worked With
March 11, 2020
TOP OF THE LINE COSTUMER SERVICE I was recently at TOYOTA TOWN to service my wife's car, while waiting I started to look at new car models. I was approached by Mr. Justin Maki who off I was recently at TOYOTA TOWN to service my wife's car, while waiting I started to look at new car models. I was approached by Mr. Justin Maki who offer to help me. I have been a Toyota costumer for over 10 years and I can say that even thought the attention they have always provided me with has been excellent; Mr. Maki went above and beyond. I am for sure going to continue been a Toyota Town client but definitely when ever I need five star attention I will be looking for Mr. Maki I highly recommend him when it comes to finding exactly what you want, no hidden gimmicks . Keep up the good work Justin. More
by acas7823
Employees Worked With
Justin Maki
March 10, 2020
Nice people. Fast service. Shawn was an easy going no pressure sales guy. Service called for a recall and got me in the next day which I like. pressure sales guy. Service called for a recall and got me in the next day which I like. More
by Londonaxe
March 10, 2020
Our experience on buying our new 2020 Rav4 was nothing short of outstanding, from start to finish the hospitality from Shawn was exceptional. Thank you. short of outstanding, from start to finish the hospitality from Shawn was exceptional. Thank you. More
by Scot
March 09, 2020
Great Service. I brought my car in for oil change. Helena was very friendly and helpful. This is my first time bringing it in for servicing. It was a positive expérience. Thanks Laurie was very friendly and helpful. This is my first time bringing it in for servicing. It was a positive expérience. Thanks Laurie More
by Laurie
Employees Worked With
Helena Vrabec
