Toyota On the Park - Service Centre

I felt valued Alisha is at the top of my list for being customer service friendly, thoughtful and helping make the right choices. I felt like a Queen!! Alisha is at the top of my list for being customer service friendly, thoughtful and helping make the right choices. I felt like a Queen!! More

Always Reliable and Friendly The Service Department is extremely well run - with customer friendly and very knowledgeable staff. Mario and Alisha are a delight to address the ser The Service Department is extremely well run - with customer friendly and very knowledgeable staff. Mario and Alisha are a delight to address the service needs for both our Toyotas. Keep up the stellar service. Larry and Doris More

Thanks to Amanda boother. Thanks to everyone in the Toyota on the park specially Amanda, I really appreciate you guys when I come for the service you Amanda trying to help me a Thanks to everyone in the Toyota on the park specially Amanda, I really appreciate you guys when I come for the service you Amanda trying to help me and I always happy with the service in Toyota on the park. More

Exemplary - as always From the greeting when you first drive in to the comfortable drop-off zone, to the personable, timely service, a perfect experience! I wish I knew th From the greeting when you first drive in to the comfortable drop-off zone, to the personable, timely service, a perfect experience! I wish I knew the names of all the staff who helped make this experience so stress-free. Kudos to the greeters in the bay where you drop the car, the staff who do quick jobs like inflate tires, and to all the amiable shuttle drivers!! More

Exceeded expectations! Paolo was clear and realistic about what had to be done and what was possible, with my unexpected tire problem. He gave me estimated times and things Paolo was clear and realistic about what had to be done and what was possible, with my unexpected tire problem. He gave me estimated times and things were done earlier! He made a difficult day, a bit easier for me. Thank you! More

Good service as expected for this brand In my last service appointment I couldn't reproduce the problem I detected with my breaks but he was very attentive on listening about my concerns and In my last service appointment I couldn't reproduce the problem I detected with my breaks but he was very attentive on listening about my concerns and I got good tips from him. Good job More

Customer service and approach is a big headache!! This maybe a slightly long post but its imperative that i put it out for others to read and take into account before taking a decision in the future. This maybe a slightly long post but its imperative that i put it out for others to read and take into account before taking a decision in the future. My inlaws leased a Toyota Corolla LE 2015 from the Toyota On The Park dealer and things went fine up until they had an accident on the highway and immediately proceeded to get in touch wid the Road Side Assistance company to carry the necessary procedures. They never realized that its going to be a vicious spiral of pointless hope and headache. Departments did not seem to have a cohesive system of communication amongst themselves and they conveniently ignored to communicate with my inlaws, esp when it was a wrongdoing done on their part. The worst part is the highly offensive and rude attitude of management in dealing with customers in such situations. Yelling at them, banging his office door shut and passing derogatory remarks based on one's religion and things like "you wont get a penny from here" is beyond comprehension. I hate to take names but their so-called sales and management team comprising of Mr Chris, Ms Elaina and Mr Jure dealt with my in laws case in the most unprofessional manner. They learnt their lesson the hard way and vowed not to do any sort of business with this dealership in the future. They chose to get their next cars from Nissan and Mazda and are extremely satisfied, esp with their customer service and always-ready-to-help attitude of both dealerships. I strongly hope and wish that a) Toyota On The Park undergoes some serious changes in their management and customer service approach and b) no one goes through this ordeal with them again! More

Great service Friendly staff. Clean premises. My car was returned washed in the promised time period. Had my car serviced at this place during the last two years, H Friendly staff. Clean premises. My car was returned washed in the promised time period. Had my car serviced at this place during the last two years, Hon's been patient to answer all my questions. More

Maintenance Service on my Toyota Camry This was my first visit to this dealership. This dealership came highly recommended, so I took my car in for service. My positive experience started This was my first visit to this dealership. This dealership came highly recommended, so I took my car in for service. My positive experience started as soon as I entered the Service Centre. I was greeted by Mario and he took me to one of the Advisor. Once my car was taken in, I received a full report on what needed to get done and what could wait. This gave me a comfort level that I don't typically get in any other service centre. Staff here are very honest, friendly and reassuring. I felt that the staff valued my business and I will highly recommend this Service Centre to my friends and Family. Thank you to Mario and his staff. More

Great service and technical know how I am very pleased with the service I receive from Hon Ho. I drive an older Toyota vehicle and Hon is very good in identifying and describing required I am very pleased with the service I receive from Hon Ho. I drive an older Toyota vehicle and Hon is very good in identifying and describing required repairs. I am always thankful for his considerate approach to working with customers. Highly recommend! More