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Southbank Dodge Chrysler LTD - Service Centre
Ottawa, ON
543 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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543 Reviews of Southbank Dodge Chrysler LTD - Service Centre
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May 24, 2023
Great customer service professional and on point I'll definitely go back to Southbank dodge for any future problem definitely go back to Southbank dodge for any future problem More
by houssam100
Employees Worked With
Other Employees :
RJ
Helpful May 21, 2023
Hi there, I’ll provide the feedback but hope SDCJR on Bank can really take the service performance seriously. Overall team is friendly and helpful but the good quality of service is alway in the details Bank can really take the service performance seriously. Overall team is friendly and helpful but the good quality of service is alway in the details. I came for the oil change and got service quickly. The second part of my issue was that I’ve been having issues with the trie deflating and when the weather changes. The main tire was reporting low air on the dashboard. Service team indicated they were going to look at it. When I picked up the truck, - dashboard warning light still on - every tire had different air pressure These are the items that customer remember and question the level of service. If service team can not get small items like this get right what else have they missed or not done correctly??? The corrective actions should have been: - check with the customer if they have some time and fix the deflation issue on the RF trie as I have been notifying the team since I changed tires last year. - 20min - ensure that there are not warning lights on the dashboard. - 1min - inflate all the tires with the correct pressure - 5min In summary, great location, people at the front are great to deal with but unfortunately after most visits there seems to be something that go missed, forgotten on not fix correctly. Regards, Maciek More
by Maciek
May 17, 2023
Great experience. Excellent service & staff. Southbank been after my Dodge Promaster since 2017 & it works a treat. Excellent service & staff. Southbank been after my Dodge Promaster since 2017 & it works a treat. More
by lynx.2010
Employees Worked With
May 14, 2023
They have a great customer care and service which doesn’t change whoever is helping me on the day either on phone or in person! I always choose them a month many od them here in Ottawa because they are at change whoever is helping me on the day either on phone or in person! I always choose them a month many od them here in Ottawa because they are at the top. Thanks More
by C.L
Employees Worked With
May 04, 2023
Great service for the many years we have been going and we will continue to go here. we will continue to go here. More
by Gman
Employees Worked With
May 03, 2023
Always friendly and reliable service , I have taken my vehicle there for quite sometime and have never been disappointed, when they repair it you can always rely on that it’s done properly vehicle there for quite sometime and have never been disappointed, when they repair it you can always rely on that it’s done properly More
by rroy
April 24, 2023
Because I bought my vehicle from this dodge dealership sales, I choose to service my vehicle at this location. I always receive valued service with proper communication. The service advisor as well make sales, I choose to service my vehicle at this location. I always receive valued service with proper communication. The service advisor as well makes sure I understand fully what is going on before I make a decision about my vehicle repairs. More
by Drew111
Employees Worked With
RJ
April 21, 2023
Worked with Noah in parts a few months ago. He helped me locate some difficult to find parts for my hd Ram, ordered from Montreal and everything was correct! Great service and communication. Th He helped me locate some difficult to find parts for my hd Ram, ordered from Montreal and everything was correct! Great service and communication. Thanks Noah! More
by travis
Employees Worked With
Noah
April 16, 2023
Outstanding bunch of people who keep you up to date and actually care thank you actually care thank you More
by Poulet.a
Employees Worked With
