Southbank Dodge Chrysler LTD

Buying a New Car Shouldn't Be This Painful! I'm not sure there is enough space to fully explain my experience. I originally selected Southbank Dodge based on dealer reviews online. Despite being I'm not sure there is enough space to fully explain my experience. I originally selected Southbank Dodge based on dealer reviews online. Despite being the highest rated in the Ottawa area, I've had a terrible experience. 1 - Sales experience was mediocre. Charlie is a nice guy, but didn't add much value in explaining the features of the Jeep. However, we already had a good idea of what we wanted, so we didn't need much selling. The finance guy was more knowledgeable about the vehicle and provided the greatest value. 2 - Post Sale Service - Here's where it starts to go off the rails... When we picked up the brand new Jeep, we noticed scratches on the hard top. We pointed this out and they took pictures (remember this) and said we could bring it make and they would take care of it. We make an appointment to bring it back about a month later to fix the hard top and also flash the computer (we added some stuff). When I arrive, nobody knows anything about the hard top. Even Bobby, who took the pictures (remember the pictures), doesn't remember! He says "Do you know how many pictures I take? Do you know how many cars I see?" Really? What is the point of taking pictures!!! On top of that, they were supposed to have a loaner car available and did not have one, so they had to scramble to find something. 3 days later, we get the Jeep back and can still see scratches through the touch up job. So, I sit here in service during my third visit where they are supposed to replace the hard top. True to form, when I arrive for a scheduled appointment, nobody knows what I'm actually here for or what the plan is for the hard top. On top of that, I was also informed that what was supposed to be a 1-1.5 hour appointment may actually take a couple of hours - just to take the hard top away and put on the soft top. Still no confirmation on when the hard top may be replaced... The new car buying experience really shouldn't be this painful. More

great customer service Wasn't planning on purchasing a new jeep, however after receiving a good offer on my old jeep and with the customer service they had me sold. Wasn't planning on purchasing a new jeep, however after receiving a good offer on my old jeep and with the customer service they had me sold. More

Great Service Very proactive. Very personal and good service. They treat you with respect and at the same time like friends that wants you to win. Actually it's a w Very proactive. Very personal and good service. They treat you with respect and at the same time like friends that wants you to win. Actually it's a win win negotiation. Both sides make a good deal. I am a Dodge customer for 10 years, and I will keep doing business with these guys, even though it's not the closest dealer for me. More

Great Got what I wanted . Khalid was great to deal with , would go back again. Painless . Was amazed at how many vehicles they had to choose from. Got what I wanted . Khalid was great to deal with , would go back again. Painless . Was amazed at how many vehicles they had to choose from. More

Awesome staff My first time buying a car and with being only 23 they treated me just as professional as anyone else. Their hours are great as they are open until 9 My first time buying a car and with being only 23 they treated me just as professional as anyone else. Their hours are great as they are open until 9 everyday including Sunday. When I first messaged about the car that I was interested in, it was around 8 pm on a Sunday, I recieved a call from their sales associate prince hijazi not even an hour later. Prince made the process so easy as I live an hour out of town and he even took the car down to my own town to let my mechanic look it over, this would of been an hour drive both ways plus the time for my mechanic to see it. I wasn't able to see the car in person until 3 days after I had first messaged about it, and they were able to hold the car with a small deposit, and Prince answered every question about the car that popped into my head through those 3 days. After the sale was final, they had it ready for me in 2 days and betweeen then they were just as good with answering my questions. Both my boyfriend and I have now switched dealerships from our home town to southbanks, for service repairs and everything else. Thanks to the awesome staff at southbanks we are now loyale customers. P.s. My boyfriend bought a car the day I picked mine up, not planning to, just because of how awesome the staff is and the great deals they gave him. More

Great Salesman I have been dealing with Salesman Stan Noble at Southbank Dodge for 20+ years. It is very telling that after my first purchase, Stan has always been I have been dealing with Salesman Stan Noble at Southbank Dodge for 20+ years. It is very telling that after my first purchase, Stan has always been my 'salesman of choice'. He always provides consistent, knowledgeable and helpful advice in a most professional, courteous and friendly manner. In addition, he always follows up throughout the life of the vehicle to ensure that it is performing as expected, and that the customer is totally satisfied. I would have no hesitation in recommending Mr. Noble to anyone I know. I am certain they will receive without doubt the best service possible that they can receive in purchasing a new vehicle. More

Best experience ever!! After visiting many dealerships over the past several months, this was a no brainer to buy our vehicle at this dealership. We felt welcomed and not p After visiting many dealerships over the past several months, this was a no brainer to buy our vehicle at this dealership. We felt welcomed and not pressured at all. Our sales representative was excellent and had lots of patience with us. As opposed to all other dealership we have visited where the sales person was putting pressure on us to sign a deal or were not knowledgeable on the vehicle's features, we felt that Brandon knew his vehicles inside out. After several visits and test driving vehicles, we still had the opportunity to think and reflect prior to making our purchase. That is very rare in a dealership. Usually they try to pressure you on signing the deal before they let you go. This was an awesome experience and I would refer Brandon to anyone who is looking at purchasing a new vehicle. More

No pressure but high performance sales staff We arrived one evening with a good idea of the type of vehicle we were looking for and Alan Bell quickly had us in a test drive and provided a lot of We arrived one evening with a good idea of the type of vehicle we were looking for and Alan Bell quickly had us in a test drive and provided a lot of information about options etc. He was very informed and when he couldn't answer a question found someone who could. Was very responsive to what were our concerns and preferences. Friendly, knowledgable and did not pressure us in anyway. Highly recommend him to people looking to buy a car from someone. We bought the car that night. More

ram truck I was looking for a truck and was helped right away and found one that I wanted and was affordable 4x4 ram crew cab with trailer package I was looking for a truck and was helped right away and found one that I wanted and was affordable 4x4 ram crew cab with trailer package More

my chrysler experience I have purchased many cars during my 85 years and i found this one to be one of the finest experiences in my life. thank you I have purchased many cars during my 85 years and i found this one to be one of the finest experiences in my life. thank you More