Southbank Dodge Chrysler LTD

Caring about service quality, not just sales Mike's candor is refreshing. A good listener, he let me identify my needs and wants, shared suggestions based on his years of experience, and helped m Mike's candor is refreshing. A good listener, he let me identify my needs and wants, shared suggestions based on his years of experience, and helped me get the vehicle I really wanted. There was no pressure, but there were great follow-ups! I'll continue to recommend him to any of my personal or business associates. More

Honest and a good Listener. It was great to work with Mike Thomas. He was informative on the vehicles that I showed interest in, also he helped me find something in my budget, It was great to work with Mike Thomas. He was informative on the vehicles that I showed interest in, also he helped me find something in my budget, that I was tight on, I Really appreciated that! I would definitely recommend him to friends and family. D.Desbois More

Great experience From the moment I walked in, to picking up my car 3 days later, I received nothing but kindness from Andrij. From getting me what I wanted, to a good From the moment I walked in, to picking up my car 3 days later, I received nothing but kindness from Andrij. From getting me what I wanted, to a good deal and he has answered all my questions very promptly. I would highly recommend this dealership and especially Andrij! More

New Truck As always, outstanding service from Mike Thomas and the team at Southbank. We have dealt with Mike for out last 4 new vehicles and he's always done a As always, outstanding service from Mike Thomas and the team at Southbank. We have dealt with Mike for out last 4 new vehicles and he's always done and outstanding job of finding the right one at the right price! Glad to see you at Southbank Mike!! More

Great Experience! Very pleasant experience! Andrij, my sales person is very professional and took me took me through the purchase like a Pro. He's very well versed in a Very pleasant experience! Andrij, my sales person is very professional and took me took me through the purchase like a Pro. He's very well versed in all aspects of the car business. He responded all my concerns very promptly and I would recommend him without hesitation. I am very pleased with my purchase as well as the people I dealt with at Southbank Dodge Chrysler. More

Jeep cherokee South bank was great to deal with. They were very welcoming from the start and it was a fast process to purchase vehicle. It took a little longer to r South bank was great to deal with. They were very welcoming from the start and it was a fast process to purchase vehicle. It took a little longer to receive my vehicle but other than that it was overall great service More

Excellent customer service! I give Southbank a 5 star rating because my sales rep Greg was extremely patient with me and helped me get into a vehicle I love! I give Southbank a 5 star rating because my sales rep Greg was extremely patient with me and helped me get into a vehicle I love! More

A Test of Customer Service - Passed With Flying Colours My wife and I recently purchased a 2017 Chrysler Pacifica from Southbank. Our salesperson was Rick Slade, and I was very happy with how we were treate My wife and I recently purchased a 2017 Chrysler Pacifica from Southbank. Our salesperson was Rick Slade, and I was very happy with how we were treated, the way the dealership conducts themselves, and most importantly, their after-sales service. We came in knowing we were going to be getting *a* van from Southbank. Having researched all the comparable vans, we knew we were going to get either a Grand Caravan or a Pacifca. We were leaning towards the Pacifica, and we were also unsure of which trim/options we wanted. Rick Slade sat with us and we discussed what were our wants and needs were for our vehicle, what our planned usage was, what our estimated length of ownership would be, and what budget limitations we had. After some on-paper comparisons, we test drove a Caravan and Pacifica. Further discussions had us settled on the Pacifica. As we started considering trim/options, Rick was able to get a good understanding of what we were looking for and helped us narrow down our options. We were kind of between the Touring-L and Touring-L Plus. Rick was very honest and transparent during our discussions, telling us which options we were considering that in his opinion we likely didn't need. As we started get really serious (as in looking at which models on the lot best fit us), we started to realized the Touring-L had what we 'needed', and the Touring-L Plus had what we 'wanted', but came with an obvious increase in price. Rick proposed a new option that he found as he was looking through their inventory; a Pacifica Limited demo. It had MANY more options than we 'needed', but since it was a demo, he was able to make the price work where it was comparable to the "new" new Pacificas we were looking at. After a bit of back and forth, we settled on a price that my wife and I were very happy with. Even better, the dealership said they would be able to have the van ready for pick-up the next day! This is where we started to have some issues. We never test drove the actual van we purchased. Our reason was we had test driven a Pacifica, and by the time we started looking at the Limited demo, it was past 8:00 PM and raining quite heavily. So what were our issues? They were all minor, but given we were buying a 'new' van, they were things we weren't expecting to happen. - paint chip on the hood - grease, goop, and a pair of sunglasses in the interior - the clip covering the pull-handle for the Stow n Go on the rear bench was broken - we were missing a key - half of the rear bench didn't work (power Stow n Go: wouldn't latch properly or move at all) When we picked up the van, Rick went to put the rear bench up for us, which is when he noticed it didn't work. I could tell from the look on his face that whoever did the inspection before it got to us was probably going to hear a lot of words that rhyme with duck. The rest of the things we noticed during our drive away from the dealership, with the exception of the key. With that, the issue was our model came with a 'KeySense' key, which is a third key that limits speed and some other features. We thought it could be de-programmed, which isn't the case. My fear was it would be a 'Eh, you left the lot!'. DEFINITELY not the case. Rick told us as soon as we could come back, we would be slotted right in to fix the seat. So our timeline was: - picked up the van June 30 - the rear seat not working was fixed July 3. It was at that time they ordered the new clip. - by the end of that week we had our key - The part came in July 14, which is when they also fully detailed the van When I went in the first time, Rick wasn't there so I was dealing the Sales Manage (Wasfi). He was VERY helpful. He seemed genuinely concerned with the fact that the vehicle did not go out to their standards, and made sure all the issues were corrected and gave us a bit of compensation for the inconvenience. While the issues, as mentioned, were minor, they were still things that should have been caught before the van went out. So thank you, Rick, Wasfi, and everyone at Southbank! More