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Southbank Dodge Chrysler LTD
Ottawa, ON
1,995 Reviews
Your #1 Dodge Chrysler Jeep dealer in the National Capital Region
Southbank Dodge was founded in August 1974. Since then, our loyal customers have enabled us to expand our operation to become the largest volume Dodge Chrysler Jeep dealer in the Ottawa region. The pride held within myself and the entire Southbank staff is what has allowed us to succeed and continues to motivate us to exceed our customer’s expectations.
I am proud to say that not only is Southbank Dodge the number one Chrysler Dodge Jeep dealership in Ottawa, but we are Five Star Certified by our customers. Customer satisfaction has always and continues to be our number one priority.
I am proud to offer you not only an exceptional line up of vehicles to choose from, but an incomparable service and parts department that will ensure that your vehicle is impeccably maintained.
On behalf of the entire Southbank staff, I would like to say thank you to our clients; whether you are a long-time customer, or new to the Southbank family, I promise that we will continually strive to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,995 reviews
June 12, 2019
Excellent Service and an Excellent Team!!! Bought my car here back in 2017. From my sales representative, to dealing with the finances, all the way to regular maintenance, I’ve never had a bad Bought my car here back in 2017. From my sales representative, to dealing with the finances, all the way to regular maintenance, I’ve never had a bad experience when dealing with Dustin, Dan and Madeleine. They provide the knowledge and leave me at ease knowing that my vehicle will be well taken care of. Between their knowledge and their experience, their abilities to demonstrate high levels of customer care is displayed in their work ethic. From first calling and speaking with Madeleine who offered from great advise, to dealing with Dustin and Dan to update me through constant communication Team is excellent here. Although I live in the East end of Ottawa, I would still make it all the way out to Southbank Dodge to bring my vehicle to get it serviced. I recently dealt with Dustin and Madeleine during my last visit and I have nothing but good things to say about their performance and their level of care. Dustin is extremely professional and I have never had any issues with him since he first started being my adviser. Dan has always been someone i can turn to whenever I have had difficulties with my vehicle and I have never been let down. Madeleine is always there to see you off at the end, providing such a courteous smile and a friendly send off. Keep up the great work team! More
by Eric92
Helpful June 12, 2019
Helpful The go an extra mile to ensure customer satisfaction. They try to understand the customer’s needs and adhere to them. Friendly patient and understandi The go an extra mile to ensure customer satisfaction. They try to understand the customer’s needs and adhere to them. Friendly patient and understanding More
by Premo
June 11, 2019
Professional, Customer Minded, Bravo Awesome experience John Aladin is experienced/professional and always kept the customer in mind. This is the best experience that I have ever had in Awesome experience John Aladin is experienced/professional and always kept the customer in mind. This is the best experience that I have ever had in the "years" that I have been purchasing vehicles from South Bank Dodge. Bravo to the whole Team. More
by Michael
Employees Worked With
Rami Alzabri, John Aladin
June 11, 2019
Excellent Customer Service Everyone at Southbank is extremely welcoming and friendly. They are accommodating and very willing to meet your needs. John was extremely helpful and Everyone at Southbank is extremely welcoming and friendly. They are accommodating and very willing to meet your needs. John was extremely helpful and knowledgeable. If ever looking for another future vehicle I will definitely come back to Southbank! They are a joy to work with and make your process of finding a vehicle you love smooth. More
by Hello
Employees Worked With
Paul Curry, John Aladin
June 07, 2019
Great Customer care expérience Many thanks to Hal Hanhan, john Aladin,Paul Curry for the great customer expérience from the very first phone calls until departure with our new Jeep Many thanks to Hal Hanhan, john Aladin,Paul Curry for the great customer expérience from the very first phone calls until departure with our new Jeep. They took the time to find the right véhicule that fit our needs and budget. I strongly recomend this dealership you will enjoy the expérience. More
by Mark1265
Employees Worked With
Khalid Hanhan, Paul Curry, John Aladin
June 04, 2019
Didn’t take the time to know the product I saw a used Ford Focus Electric at Southbank Dodge on Autotrader. I emailed them about it and Elizabeth replied and recommended that I see Brandon. W I saw a used Ford Focus Electric at Southbank Dodge on Autotrader. I emailed them about it and Elizabeth replied and recommended that I see Brandon. When I arrived he admitted he hadn’t ever driven the car before and said that I probably knew more about the vehicle than him. This turned out to be true. Needless to say the test drive didn’t go well and I will take my business elsewhere. More
by roger1818
Employees Worked With
Brandon Dallaire, Elizabeth Weston
June 04, 2019
Happy with truck Experience all very good. Purchased new ram in the colour I wanted. Enjoyed dealing with Brian and Al! Definitely recommend coming to see them to buy Experience all very good. Purchased new ram in the colour I wanted. Enjoyed dealing with Brian and Al! Definitely recommend coming to see them to buy a vehicle. More
by P Barnett
June 03, 2019
New car at Southban Mark was keen and professional. He payed attention to detail and was knowledgeable of the products and process of new car salesmanship. He made the Mark was keen and professional. He payed attention to detail and was knowledgeable of the products and process of new car salesmanship. He made the deal ! The process for attempting to sell me additional warranty coverage was not appreciated. I declined all coverage from the get go yet I was subjected to a barrage of products with a 'well I that's my job' attitude even though it was apparent that I would not be signing on to any additional warranty or oil changes or rust proofing. Too high pressure. More
by Loser Cruiser
Employees Worked With
Clayton Chenier, Paul Curry, Mark Desjardins
June 02, 2019
2017 Dodge Durango I was very happy with the service I had received. I was dealing with Kyle McTaggart. He was very friendly and helpful. He was not an aggressive sales I was very happy with the service I had received. I was dealing with Kyle McTaggart. He was very friendly and helpful. He was not an aggressive sales person and he exceeded my expectations. Overall it was a great experience with the sales, finance and service departments. I am very happy with my purchase. I highly recommend Kyle and SouthBank Dodge. Thanks for Everything Kyle!!! More
by Ian C
Employees Worked With
Ivan (in Finance), Kathy Stack, Kyle McTaggart
May 28, 2019
It’s all depend of who you deal with If it’s not because of Brian (sales rep) and Ivan(Business manager) I would have never purchase my truck from south bank that day. Brian was easy to t If it’s not because of Brian (sales rep) and Ivan(Business manager) I would have never purchase my truck from south bank that day. Brian was easy to talk to, he was actively listening to our needs for the truck; my BM explained how the deal would look like, very patient. I highly recommend everyone to come see Brian and get your deal done by Ivan; we have spent countless hours at other dealership, 5 in total throughout the city but either the sales rep were lazy or rude to us. This kind of business is either a hit or miss, whenever you find good people to deal with, you will do business with them for long time. I hope Southbank keep the guys because they were rockstars, will come back and do my business again. More
by binny3332
Employees Worked With
Ivan C, Brian Valta
