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Northstar Ford Calgary - Service Centre
Calgary, AB
2,393 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,393 Reviews of Northstar Ford Calgary - Service Centre
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December 19, 2018
Oil change/standard maintennance. Brittany was helpful, efficient and a strong communicator. I was promptly received when entering the service bay, the area was clean and hazard free. Brittany was helpful, efficient and a strong communicator. I was promptly received when entering the service bay, the area was clean and hazard free. My time was utilized appropriately. More
by HLINDGREN
Verified CustomerEmployees Worked With
Helpful December 19, 2018
Consistently reliable Whether I come in for routine maintenance or unplanned repairs, they clearly communicate about prices, timelines, and any unexpected issues. I've had Whether I come in for routine maintenance or unplanned repairs, they clearly communicate about prices, timelines, and any unexpected issues. I've had repairs come in under the estimate a couple of times, and everyone has always been very easy to deal with. I've had a couple of minor problems, but they've always been resolved quickly. More
by NODROGJ
Employees Worked With
December 19, 2018
In for a recall and oil change Was in yesterday for a recall and oil change. Friendly staff, finished on time and courtesy drivers are always great! Spluged and bought the inside / Was in yesterday for a recall and oil change. Friendly staff, finished on time and courtesy drivers are always great! Spluged and bought the inside /outside cleaning deal and my truck looks brand new- such a treat! More
by JSHANDRUK
Employees Worked With
December 19, 2018
They did an great job Great job. Only issues is I booked my car for the Monday and had this day off but they over booked and I had to reschedule for the Tuesday morning. Great job. Only issues is I booked my car for the Monday and had this day off but they over booked and I had to reschedule for the Tuesday morning. More
by NGILLESP
December 18, 2018
Feels like the place is always trying to hose you. I do not care for this dealership at all. It always costs so much money, and they do not care much about the customer experience (they do however cons I do not care for this dealership at all. It always costs so much money, and they do not care much about the customer experience (they do however constantly remind you to give them a high review). My complaints are mainly about the prices that they have and the care that goes into their work. I came here for a repair out of desperation. Someone drilled a hole in my gas can and I limped it to the dealership because it was the closes to me. They said they would try to see it today and called me at the end of the day confirming that there was in fact a hole and that it would cost me 2,300 to fix it. WOW! I looked it up, and that cost is pretty much the highest that they can quote. Fortunately I had insurance so they paid for most of it. When I picked up the truck nearly 2 weeks later I go to pay for the repair, they point me in the direction of where my car is and I go to find it dirty, and with the front seat pulled as far forward as humanly possible. The guy who drove it did not even take the time to readjust the seats for me. They were kind enough to give me a 1/4 tank of gas. Thanks. I look at this experience and compare it to the one my wife has when she goes to the Honda dealership with her civic. Any work that she has done they take the car, do the work, wash it, and make sure everything is where it was left. That is the kind of experience that I expect from an official vehicle dealership. This is not the experience I have had with this dealership ever. Brittany was nice and just doing her job, so I can not fault her for her work. I really think that this dealerships leadership team needs to look at themselves and realize that they are representing a valuable brand, and that providing a sub par experience like what I had does not look good on them. It is all about the details, and this dealership continues to miss them. More
by TYLER.MCCOMBS
Employees Worked With
December 18, 2018
Repair of Warning code I arrived in Calgary late Thursday night with a flashing warning & service engine soon code. Friday Dec.14 i called 4 Calgary dealerships and left mes I arrived in Calgary late Thursday night with a flashing warning & service engine soon code. Friday Dec.14 i called 4 Calgary dealerships and left messages to call back ASAP. The only person to call back was Jenn. She was very pleasant and helpful suggesting that I bring in my vehicle and it would be diagnosed early Monday. The voice messages I received from the other dealerships said they couldn't help till Wed. at the earliest and didn't bother to return my calls. Jenn called me twice on Mon., once to tell me my truck was being diagnosed and again to inform me of a potential fix. I told her to go ahead and I was on my way before noon. I thought Jenn was as good or better than any service advisor i have dealt with and made for a memorable experience. More
by Randy
Employees Worked With
Jennifer Chounard
December 18, 2018
Above and beyond They took me in without an appointment and worked past closing to help me..... At least 4 People stayed late just to get my tire fixed they absolut They took me in without an appointment and worked past closing to help me..... At least 4 People stayed late just to get my tire fixed they absolutely Went above and beyond More
by SIGURDSOND
Employees Worked With
Fiona Rea, Cassandra Walker, Lauren Pfeiffer, Shanna English
December 18, 2018
Pleasant Sharp. SHORT AND SWEET. Due dilegience done! Nice change to see friendly faces that can get your day off to a great start. Thanks for the laughing wit Sharp. SHORT AND SWEET. Due dilegience done! Nice change to see friendly faces that can get your day off to a great start. Thanks for the laughing with me! More
by rsavoie0
December 18, 2018
Front driver door wouldn’t open after servicing I had to bring my truck in three separate times within a week and a half because of a recall. After the first two trips to the dealership they resolve I had to bring my truck in three separate times within a week and a half because of a recall. After the first two trips to the dealership they resolved the initial issue but when I went to retrieve my vehicle the front driver side door wouldn’t open. Having picked up my vehicle at 1:30pm on Saturday no one on site was able to help and there only solution was to follow up on Monday with my service advisor. I receive and email Monday morning saying they will contact me later that afternoon. 4pm roles around and I haven’t heard anything. I phone my service advisor to check in but she’s already left the office leaving me completely in the dark. Luckily I was able to bring in my vehicle first thing the following day at 7:30 am and the issue was resolved. I don’t know how a major issue such as the driver side door being unable to open was missed, when it wasn’t even an issue to begin with. More
by SCHMIDT77
Employees Worked With
December 18, 2018
Excellent customer service Everyone was so accommodating, the service was fast and to the point which I appreciate. There was no pressure to do any inspections or add-ons that w Everyone was so accommodating, the service was fast and to the point which I appreciate. There was no pressure to do any inspections or add-ons that weren’t necessary during my first visit - I will happily bring my car back in here again for service. More
by ERINNCASPER
Employees Worked With
Jennifer Chouinard
