Northstar Ford Calgary - Service Centre

Do NOT service here. I purchased a 2016 F-150 about 6 months ago. Since I had bought the truck in Edmonton and I live in Calgary, I wanted to maintain it at a local dealer I purchased a 2016 F-150 about 6 months ago. Since I had bought the truck in Edmonton and I live in Calgary, I wanted to maintain it at a local dealership. I live about 10 minutes away from NorthStar Ford, so I thought I would give them a try. The first experience there was for a loose fender flare that the dealer "forgot" to mention when I purchased the truck (surprise). After a quick chat with a service advisor Ziad, he came outside to look at it and determined it would be best if I try a push clip ($3 part) first before booking it in. This fixed the problem are therefore made me come back to service again. The second service was where things turned sour. To begin, I came in for an oil change and planned to wait for the truck. The service was relatively quick and everyone I interacted with (including Ziad) was great. However, upon picking up the truck, I noticed that it was not washed and the technician left grease and oil all over the front of my hood. Unfortunately, I was in a rush to leave for B.C that afternoon and didn't get a chance to speak with anyone regarding that. Fast forward to last Friday, I brought the truck in once again for a tire change and this was the last time I'll be returning to Northstar. After dropping the truck off at 10 a.m, I was told it would be about 2 hours for the service. In addition to that, I asked them to install LED headlights on the truck and was told this would be an extra half hour per side. I got a phone call from Ziad saying that the tech had to take off the entire headlight assembly along with the grille to put in new bulbs? Doesn't seem right. So we did not end up installing the headlights. It was not until 4:45 that afternoon that I was called and told it was done. How did 2 hours turn into over 6 and a half? And only the tire change? Once again I picked up the truck and it was of course not washed. I understand when it's busy and people rush, it was a Friday and everyone forgets things. However, upon closer inspection, I saw that the tech had left grease, handprints, and oil all over my wheels. Not a small amount either, enough that they would notice it. This was on all 4 wheels. I was so annoyed by this, but the service department closed at 5 and it was past 5 at this point. I shouldn't have to spend half an hour cleaning my truck of oil and grease every time I bring it in for a service. I have NO bad things to say about Ziad my service advisor as he did the best he can, but waiting over 6 hours for a tire change and having my truck returned to me even dirtier than it was when I dropped it off? I do not expect perfection, but I do expect that when I bring in my truck and spend my money at your service center, I will receive the respect I deserve as a customer. When I pick up my truck even dirtier than it was when I dropped it off, that shows me that you could not care less about my business. I always bring in coffee and donuts for the service staff, so I expect at least a bit more care to be taken. Not acceptable. More

220 Dollar Misdiagnosis. Brought my car in two weeks ago (early July 2019) and paid 220 dollars to have it looked at. They told me I needed a new transmission and quoted me $4 Brought my car in two weeks ago (early July 2019) and paid 220 dollars to have it looked at. They told me I needed a new transmission and quoted me $4,000 to do the job. I ended taking my car to a transmission shop in the area who told me they've never had to replace a transmission on my type of car and they managed to fix the issue (a linkage seizure) for $400 instead of $4,000 Northstar Ford wanted to charge me. When I went back to ford to ask about getting the 220 dollars I paid (for a misdiagnosis which conveniently would have made their shop $4,000 instead of the reasonably cheap fix that was needed) back. The manager was apparently busy/refused to talk to me and I was simply given his card to try and get ahold of him. I have left him a message and have yet to hear back about this. I will never be going back to Northstar Ford and encourage you to look elsewhere as well. Hoping I can at least get my money back for this gross and expensive misdiagnosis. More

I brought my car in to be cleaned yesterday I had the pleasure of dealing with Fiona Rea in the service department. I found her to be very efficient, fun and a pleasure to deal with. Thanks Fio I had the pleasure of dealing with Fiona Rea in the service department. I found her to be very efficient, fun and a pleasure to deal with. Thanks Fiona for such a fun experience. More

Great service by service advisor Liane. Liane provided very good service was friendly,informative and provided good support in arranging alternate transportation wh by service advisor Liane. Liane provided very good service was friendly,informative and provided good support in arranging alternate transportation while our truck was serviced.Thank You More

Trustworthy It has to be the first time in years at a service shop or oil change place where they checked a filter and said it wasn’t dirty and didn’t need replac It has to be the first time in years at a service shop or oil change place where they checked a filter and said it wasn’t dirty and didn’t need replacing. Trustworthy perhaps. More

Oil change/standard maintennance. Brittany was helpful, efficient and a strong communicator. I was promptly received when entering the service bay, the area was clean and hazard free. Brittany was helpful, efficient and a strong communicator. I was promptly received when entering the service bay, the area was clean and hazard free. My time was utilized appropriately. More