Mercedes-Benz London

High end service that you would expect from the best From the initial point of contact I felt like there was a added value to dealing with Mercedes - their customer service ! Warren exemplifies, to me, From the initial point of contact I felt like there was a added value to dealing with Mercedes - their customer service ! Warren exemplifies, to me, what a Mercedes dealership should be to its customers. And that is high quality service. To me, that means constant contact, answered questions and requests, personal service and a respectful and professional attitude. Warren carries all of these qualities - he’s certainly found his calling of representing high end products/services - because he knows how to establish and maintain relationships with these clients. More

Out of the blue Two years ago, I was looking for a GLK250 to match our existing 2014 Glk that we love so much. I visited the London store in response to an on line a Two years ago, I was looking for a GLK250 to match our existing 2014 Glk that we love so much. I visited the London store in response to an on line ad. To be honest, I was disappointed that the vehicle advertised was not available. I'm unable to share how that came about, but we wrote it off as an error. However, this September, I was in the area working when I thought I would give the dealership another try. Instead of being motivated by an ad, I was about to "cold call" as a customer off the street. The very nice receiptionist greeted me and asked how she could help me. I asked for someone in CPO used car sales, and within seconds, Tony Yang appeared. It must have been the way the stars were aligned as Tony was taking in a GLK 250 on trade as we spoke. Within an hour we struck a deal and I was provided details on when i could see the car and what work will be done to bring the car back to just like new condition. While there were a few minor hiccups during the delivery process, it all worked out in the end. More

Excellent work charbel From the start of this entire car shopping experience, charbel has been just perfect. So glad I had him as my Mercedes Benz sales person. Please whom From the start of this entire car shopping experience, charbel has been just perfect. So glad I had him as my Mercedes Benz sales person. Please whom ever reads this, walk into the dealership and ask directly for him. You won’t be disappointed. Thank you everyone. More

Tony made my purchase very easy! He was a pleasure to work with and professional! He listened to my needs and was able to get my the exact car I wanted! work with and professional! He listened to my needs and was able to get my the exact car I wanted! More

A great sales experience! Buying a car can be a stressful. Making a significant investment in an asset that depreciates so quickly is never easy. I visited multiple dealerships Buying a car can be a stressful. Making a significant investment in an asset that depreciates so quickly is never easy. I visited multiple dealerships and was faced with the same process of eliciting my requirements, qualifying my price tolerance and understanding my wants when my answer to many of the questions is 'it depends'. I've got access to the internet and can do some basic research. The first thing I want to do when I arrive at the dealership is get in the car and drive. The best thing that Warren did was listen. And he continued to listen from the moment we walked through the door to post-sale when we realized we would need winter floor mats. The experience with Katrina walking through the financials and warranties was similarly satisfying She answered every question we had with an understanding of our personal needs. More

Another Mercedes-Benz Thank you Tony Yang. Your prompt response in replying to my phone call about a new vehicle you had even on your day off shows the commitment you have Thank you Tony Yang. Your prompt response in replying to my phone call about a new vehicle you had even on your day off shows the commitment you have for your customers. I enjoyed buying this vehicle from you. When I can trade a vehicle back in and buy a new one in 15 minutes is what I like!! Thanks again. My number one salesperson! Thanks Katrina Wong for having the paperwork completed and for the new umbrella! More

Excellent customer service! This was my first time dealing with Mercedes-Benz London and it honestly couldn't have been any better. Tony was so friendly, informative and timely i This was my first time dealing with Mercedes-Benz London and it honestly couldn't have been any better. Tony was so friendly, informative and timely in getting back to me with all my questions. Katrina was swift in helping me deal with the financials and the insurance. My car buying experience was smooth and I was able to drive away in an amazing new 2020 GLE. More

Great Overall Experience! As a first time Mercedes owner...I have to say that the experience was great. Tony Yang was very knowledgable, informative and friendly...working very As a first time Mercedes owner...I have to say that the experience was great. Tony Yang was very knowledgable, informative and friendly...working very hard to find the right vehicle for me. As well, Katrina Wong was also wonderful to deal with. I'd highly recommend the London MB Dealership! More

Repeat Customer GLC300Coupe Couldn’t be happier with my recent purchase. I’ve been purchasing vehicles for a very long time but Mike made this experience different. He went above Couldn’t be happier with my recent purchase. I’ve been purchasing vehicles for a very long time but Mike made this experience different. He went above and beyond to make sure we got everything we wanted. He was a great listener and delivered on all promises. Mike went over every detail with us and answered all questions professionally and even though some of our requests were a little unrealistic he provided information as to why he couldn’t and made everything made sense to us. As a customer that’s all we wanted. I strongly recommend Anyone looking to purchase a vehicle to see Mike. Thank you again for your time and the wonderful experience. More

Great experience at Mercedes-Benz London Excellent customer service from Mike Robinson. Mike has been very professional, friendly, knowledgeable in answering all our questions about the new Excellent customer service from Mike Robinson. Mike has been very professional, friendly, knowledgeable in answering all our questions about the new car and made the sale flawless. I highly recommend Mike Robinson services if you want to buy a Mercedes-Benz from London dealership! More