"A great sales experience!"
Buying a car can be a stressful. Making a significant investment in an asset that depreciates so quickly is never easy. I visited multiple dealerships and was faced with the same process of eliciting my requirements, qualifying my price tolerance and understanding my wants when my answer to many of the questions is 'it depends'. I've got access to the internet and can do some basic research. The first thing I want to do when I arrive at the dealership is get in the car and drive. The best thing that Warren did was listen. And he continued to listen from the moment we walked through the door to post-sale when we realized we would need winter floor mats. The experience with Katrina walking through the financials and warranties was similarly satisfying She answered every question we had with an understanding of our personal needs.
"Exceptional Experience "
- Michelle Tavares
My husband and I recently purchased a GlC300 and we absolutely love it. The overall experience we had with Mercedes Benz London was exceptional manly due to our Sales Consultant Warren Cunningham. From the very first time we stepped into the dealership Warren and the Mercedes Team were very attentive and professional. We really appreciated Warrens quick response to any questions we had- really felt like he went above and beyond by returning our call even when he wasn’t working. He encouraged us to call or text him on his cell whenever we needed him. “Talk about great customer service.”
If that isn’t enough Warren delivered our vehicle right to our door. Now that’s what we call an impressive Mercedes experience.
Michelle & Tony Tavares
"Excellent experience "
This is an excellent dealership and my salesperson Warren ensured that all my questions were answered fully. He has continued to provide after sales service as well that is timely and very helpful as I continue to learn how best to optimize my vehicle use.
I feel that I was treated with respect by all members of this dealership who collaborated seamlessly to ensure a great sales experience.
Never did I feel pressured or pestered to make the deal or to purchase extras making this a much more enjoyable buying process.
"First Experience at Mercedes Benz London"
The first time I walked into to the dealership, I did not know what I really wanted, nor what to expect. But Warren, the sale rep who attended to me, made my visit feel so enjoyable that I walked out of there already decided that I will buy a car from this dealership and this guy!
The purchase process and post-purchase experience have been equally pleasant and professional, and I would highly recommend the dealership to any one who expresses interest in buying a benz.
"A250 Purchase "
Very much enjoying the A250! Would highly recommend this model and also this dealership. Highlights of my experience:
• Sales person (Warren) went above and beyond with all aspects of this sale, including providing a detailed tutorial of vehicle capability and functionality. He has been very professional, polite and attentive in all interactions.
• Felt listened to and received responsive, timely, clear and succinct email and in person communications
• No-pressure; did not feel rushed
• The paperwork process was very streamlined, quick and painless
• Entire dealership staff were "customer service professionals"
I contacted Mercedes-Benz London after viewing their website. New to MB and not having a specific contact, I just happened to be put in contact with Warren Cunningham. Warren was east to speak with, knew his stuff and was extremely professional. He could not have been a better fit for me; he sensed the level of interaction I wanted and made my transition to MB seamless and enjoyable. He contacted me when he said he would; he returned my calls promptly and professionally; and set clear expectations as to next steps. I also spoke briefly with Katrina Wong...equally efficient!! MBL, It’s all about your people.
To me, Warren is the face of MB and will be a big factor in me remaining a loyal repeat customer. Oh, the car is pretty awesome too! :)
Warren was wonderful to work with! He was able to show me the different options that were available, and help me find what best suited what I was looking for. I was able to walk out of there with everything I was looking for in my dream car! Warren took the time to show me all the features on the vehicle and made sure I didn't have any questions before leaving. Warren was even kind enough to follow up with me a couple days after having the vehicle to make sure I was enjoying the vehicle. It was a pleasure dealing with Warren.
- Toronto purhaser
My recent purchase of an SL550 was as close to a pain-free car purchase as one could want.
Thanks, Warren Cunningham and the staff at MBLondon.
Other Employees Tagged:
"Great Experience at MB London"
- GLS450 -MB London
Our experience with MB London was great! A most impressive showroom. Warren Cunningham was our first contact at the dealership answering quickly to an inquiry email. He continued to answer email questions quickly and was very accommodating to set up a time for a test drive and share information about the vehicle and finalize our purchase. Warren was extremely professional, knowledgeable and patient and I would recommend him to friends heading to MB London. Thank you, Warren!