Warren Cunningham | Page 2

We received superior service from Warren Cunningham , Mike Maric and Kristina Wong when purchasing a pre-owned vehicle from Mercedes- Benz London. Everything was expedited flawlessly and on time. Mike Maric and Kristina Wong when purchasing a pre-owned vehicle from Mercedes- Benz London. Everything was expedited flawlessly and on time. More

Helpful 0

Report | Print

We had been to two other dealerships before we came to the Mercedes London dealership. We had not eliminated any of the other choices at that time. We were pleased with the care regarding Covid in the bui the Mercedes London dealership. We had not eliminated any of the other choices at that time. We were pleased with the care regarding Covid in the building and how the people inside were being attentive to the need to keep safe. We met with Warren and immediately his interest and attentiveness to our search were obvious. He showed us the vehicle (GLC 300) and explained features with clarity and knowledge without being "pushing" for decisions. We appreciated his patience when we explained and asked a lot of questions and details on what we wanted and looked for vehicles that would suit our needs. Never did we feel rushed or forced into a decision . His care in explaining things was excellent and when we told him that we were looking at another choice mainly for cost , he was able to address this as well with asking his manager about it. It takes a special person to get the balance between actually selling the vehicle and working with a buyer to purchase the right vehicle. Warren has these attributes and being a young person, he must have had these traits before now. We appreciated that. He really went beyond the usual ways to help make the experience good and successful for the dealership, for us and hopefully for himself too. The communication with all the parties was excellent from Warren, Katrina, Mike and Greg. It was easily accomplished during the issues that Covid has made challenging. When it came to explaining the features, he did it carefully and with excellence teaching the less than technical new owners. We made the decision on the suv because of the features on the vehicle, the quality of the relaxing experience , the organization at the dealership and the consideration shown to us especially by Warren and the team there. We are happy to have chosen the GLC300 More

Helpful 0

Report | Print

Putting the customer first This review comes 6 months after picking up the GLA250 because I really wanted to give an honest review after owning it and allowing the "excitement" This review comes 6 months after picking up the GLA250 because I really wanted to give an honest review after owning it and allowing the "excitement" to ware off. I can tell you 6 months later that I absolutely love this SUV. I have purchased a number of new vehicles in my life and I just thought all dealerships were kinda the same.... Well that sure changed when I met the salespeople at this dealership. Everything they did was centered around the customer. Making sure to take time to explain everything in detail and what was to come next. Going above and beyond to ensure my family took the time to really test out the GLA250. There was never any hesitation on their part when it came to going over the vehicle and the numbers or taking it out for a drive. The financing process was very easy and comfortable. Not once did I ever feel pressured to purchase anything. The present the options and you choose what works best. I would absolutely purchase from here again and I suggest everyone give them a shot when looking for a new vehicle. Thank you Warren, Kristina and Katrina for making this purchase a wonderful experience! More

Helpful 0

Report | Print

Warren Cunningham was beyond professional! From the minute I was introduced to Warren Cunningham he acted in a professional and knowledgeable manner. He qualified the product and guided me to From the minute I was introduced to Warren Cunningham he acted in a professional and knowledgeable manner. He qualified the product and guided me to make an informed decision relative to the purchase of my GLA. Having been in or associated with the car business for the majority of my life I appreciated the high level of customer service provided particularly his appreciating my automotive experience and offering a hassle free buying experience. The rest on the sales team were great to work with but Warren set the bar high and made their job much easier. I would recommend Warren to anyone without hesitation and trust my experience with your dealership will continue to be nothing but positive. More

Helpful 0

Report | Print

High end service that you would expect from the best From the initial point of contact I felt like there was a added value to dealing with Mercedes - their customer service ! Warren exemplifies, to me, From the initial point of contact I felt like there was a added value to dealing with Mercedes - their customer service ! Warren exemplifies, to me, what a Mercedes dealership should be to its customers. And that is high quality service. To me, that means constant contact, answered questions and requests, personal service and a respectful and professional attitude. Warren carries all of these qualities - he’s certainly found his calling of representing high end products/services - because he knows how to establish and maintain relationships with these clients. More

Helpful 0

Report | Print

A great sales experience! Buying a car can be a stressful. Making a significant investment in an asset that depreciates so quickly is never easy. I visited multiple dealerships Buying a car can be a stressful. Making a significant investment in an asset that depreciates so quickly is never easy. I visited multiple dealerships and was faced with the same process of eliciting my requirements, qualifying my price tolerance and understanding my wants when my answer to many of the questions is 'it depends'. I've got access to the internet and can do some basic research. The first thing I want to do when I arrive at the dealership is get in the car and drive. The best thing that Warren did was listen. And he continued to listen from the moment we walked through the door to post-sale when we realized we would need winter floor mats. The experience with Katrina walking through the financials and warranties was similarly satisfying She answered every question we had with an understanding of our personal needs. More

Helpful 0

Report | Print

Exceptional Experience My husband and I recently purchased a GlC300 and we absolutely love it. The overall experience we had with Mercedes Benz London was exceptional manly My husband and I recently purchased a GlC300 and we absolutely love it. The overall experience we had with Mercedes Benz London was exceptional manly due to our Sales Consultant Warren Cunningham. From the very first time we stepped into the dealership Warren and the Mercedes Team were very attentive and professional. We really appreciated Warrens quick response to any questions we had- really felt like he went above and beyond by returning our call even when he wasn’t working. He encouraged us to call or text him on his cell whenever we needed him. “Talk about great customer service.” If that isn’t enough Warren delivered our vehicle right to our door. Now that’s what we call an impressive Mercedes experience. Sincerely, Michelle & Tony Tavares More

Helpful 0

Report | Print

First Experience at Mercedes Benz London The first time I walked into to the dealership, I did not know what I really wanted, nor what to expect. But Warren, the sale rep who attended to me, The first time I walked into to the dealership, I did not know what I really wanted, nor what to expect. But Warren, the sale rep who attended to me, made my visit feel so enjoyable that I walked out of there already decided that I will buy a car from this dealership and this guy! The purchase process and post-purchase experience have been equally pleasant and professional, and I would highly recommend the dealership to any one who expresses interest in buying a benz. More

Helpful 0

Report | Print

Excellent experience This is an excellent dealership and my salesperson Warren ensured that all my questions were answered fully. He has continued to provide after sales s This is an excellent dealership and my salesperson Warren ensured that all my questions were answered fully. He has continued to provide after sales service as well that is timely and very helpful as I continue to learn how best to optimize my vehicle use. I feel that I was treated with respect by all members of this dealership who collaborated seamlessly to ensure a great sales experience. Never did I feel pressured or pestered to make the deal or to purchase extras making this a much more enjoyable buying process. More

Helpful 0

Report | Print

A250 Purchase Very much enjoying the A250! Would highly recommend this model and also this dealership. Highlights of my experience: • Sales person (Warren) went Very much enjoying the A250! Would highly recommend this model and also this dealership. Highlights of my experience: • Sales person (Warren) went above and beyond with all aspects of this sale, including providing a detailed tutorial of vehicle capability and functionality. He has been very professional, polite and attentive in all interactions. • Felt listened to and received responsive, timely, clear and succinct email and in person communications • No-pressure; did not feel rushed • The paperwork process was very streamlined, quick and painless • Entire dealership staff were "customer service professionals" More

Helpful 0

Report | Print