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Lockwood Kia

Oakville, ON

4.4
563 Reviews
The Lockwood Group has been servicing Oakville for over 30 years in the Automotive Retail Business. We have built our reputation on great customer service and a high level of professionalism. We are proud to service not only the Oakville area, but also Milton, Burlington and Mississauga. If you are coming from out of town drop by and we will be sure to greet you with a smile and a warm heart. The Lockwood Group is especially excited with the new partnership with Kia due to our shared values. Kia’s brand slogan “The Power to Surprise” represents the company’s global commitment to surpassing customer expectations through continuous automotive innovation. Since 1973 the Lockwood Group has been committed to a similar goal of constantly surpassing customer’s expectations in customer service becoming the premier destination for superior customer experiences in both sales and service. Like our own motto says, “EXPERIENCE THE BEST.” At Lockwood Kia you will be welcomed by our team of professional, honest and dedicated sales staff. We would like to welcome everyone to come in for a visit to learn more about this exciting new brand. Since becoming part of the growing Kia network in Canada we have developed an intense passion for this brand due to its award winning designs and affordable pricing. Our sales team will be happy to share their deep rooted knowledge of our products, and assist you with all of your automotive needs. Our recent renovations are now complete but we've still got great things planned for the future. We hope that you will enjoy the enhancements and improvements that are still to come. We welcome any feedback or suggestions you, our customers and partners, have in making Lockwood Kia Oakville the premier Kia destination in Southern Ontario. Please be sure to follow us on twitter and facebook for the latest updates or contact us at any time at info@Lockwoodkia.com.
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2400 South Service Rd West

Oakville, ON

L6L 5M9

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Showing 563 reviews

April 22, 2023

Excellent dealer to work with. Colin Soldi and Marco Diaferia were a pleasure to speak with and make the purchase of our 2023 KIA EV6 GT Line 2 so easy!! Love the car and would hig More

by Fred with the GT
Recommend Dealer
Yes
Employees Worked With
Marco Diaferia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Soldi-Macdougall
April 09, 2023

shianne was wonderful and knowledgable always smiling and any questions she had the information for me More

by dee
Recommend Dealer
Yes
Employees Worked With
Shianne Arsenault
April 06, 2023

Nothing but praise for this dealership. I had taken my 2018 Kia Soul EV to my local Kia dealership to have my EV battery checked as I was experiencing issues with it. My local dealership sa More

by chainsawmfd
Recommend Dealer
Yes
Employees Worked With
Peter Kawa
April 06, 2023

Best Kia service on my 2021 Kia SEltos EX Premium AWD. I been dealing with Lockwood Kia, and Budd's Kia previously for 14 years. If you want a Kia model take a visit and bee greeted by friendly welcome st More

by paulpalik
Recommend Dealer
Yes
Employees Worked With
Michael DeFreitas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Kawa
April 01, 2023

Love Chris and Mitch! They were wonderful to work with on getting my new sportage. I never felt strong-armed or suspicious like other dealerships. Mitch was honest and kin More

by Jen
Recommend Dealer
Yes
Employees Worked With
Christopher Guidotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2023

Shianne has always been really helpful as a service advisor when we have brought in our KIA Sorento. She is very knowledgeable and courteous and a pleasure to deal with. More

by neilberger25
Recommend Dealer
Yes
Employees Worked With
Shianne Arseneault
March 30, 2023

Terrible service. After taking a $1000 deposit on a vehicle I purchased and not sending me the required information for the vehicle I was purchasing they then sold the More

by EWilliams
Recommend Dealer
No
Employees Worked With
Lake Haist, Colin Soldi-Macdougall
Mar 30, 2023 -

Lockwood Kia responded

Hello Elizabeth, We had worked with you on a Saturday and made a deal on a pre-owned vehicle over the phone. After the deal was made we took a $1,000 deposit and sent you a Purchase Agreement to sign immediately. We followed up with you first thing Monday to ask for a signed copy of the purchase agreement and you said you wouldn't sign it without our signatures first. We then resent you the purchase agreement along with a copy of the ownership for the vehicle ( as per your request ) and asked you to return a signed copy of the purchase agreement. After 4 days of not receiving a signed purchase agreement we refunded your $1,000 deposit and sold it to another client who was eager to purchase the vehicle. We held this vehicle for you for 4 business days however without a signed purchase agreement we do not have a contract in place and cannot hold the vehicle. We would have loved to sell you the vehicle and gave you all the opportunity to purchase it first. We appreciate the opportunity and wish you the best in finding your next vehicle.

Mar 30, 2023 -

EWilliams responded

Well if you value a signed bill of sale don’t take a deposit. Or say this sale isn’t valid until we get the bill of sale. To every other person a deposit means a car is being held. Not to you apparently. Nice service. And great at getting information in a timely fashion. Unless it’s selling a car out from under you. You didn’t request the bill of sale be signed immediately. And never sent the registration or requested bill of sale until Wednesday night. You didn’t refund my money before selling it. You called to say we sold it and will now refund your deposit. Thanks

Mar 30, 2023 -

EWilliams responded

Well if you value a signed bill of sale don’t take a deposit. Or say this sale isn’t valid until we get the bill of sale. To every other person a deposit means a car is being held. Not to you apparently. Nice service. And great at getting information in a timely fashion. Unless it’s selling a car out from under you. You didn’t request the bill of sale be signed immediately. And never sent the registration or requested bill of sale until Wednesday night. You didn’t refund my money before selling it. You called to say we sold it and we will now refund your deposit. So you’ve not only sold a car out from under me. You’ve lied in your response here.

March 25, 2023

I am looking to buy a car. Met with Colin Hyde who was very courteous and helpful. Colin answered all my concerns with buying a used vehicle. I do not like pushy sales people b More

by Carol
Recommend Dealer
Yes
Employees Worked With
Colin Hyde
March 23, 2023

Dealing with Lockwood Kia has been wonderful. VERY easy to deal with- from sales to service. Also needed to order special parts, and the Parts Manager Bill McKim, went above and beyond to find th More

by Scott
Recommend Dealer
Yes
Employees Worked With
Bill McKim
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2023

Christopher at Lockwood Kia went above and beyond to help my wife Danielle get the car she wanted. He understood the criteria she needed. Followed through and delivered! I would highly recommend my family an More

by Nick B
Recommend Dealer
Yes
Employees Worked With
Christopher Guidotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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