Lexus of London - Service Centre

Excellent and supportive service My wife and I came in last week to do snow tire change for our NX. We called in booking the appointment last minute, we were worried if we can get it My wife and I came in last week to do snow tire change for our NX. We called in booking the appointment last minute, we were worried if we can get it done on time, Henry Gao and Jack Ji helped us out, it was such a great experience! More

Knowledgeable, personable, fast service Henry was excellent from start to finish when I came in to Lexus for an oil change. My own dealership could not schedule me in so I called around and Henry was excellent from start to finish when I came in to Lexus for an oil change. My own dealership could not schedule me in so I called around and Henry did his best to schedule me in. Henry is knowledgeable, personable, and has great customer service skills. The oil change was fast and my car came out looking brand new (car was washed and detailed). Thanks! I will be back for sure! More

Excellent service Everyone at Lexus of London exceeds expectation in customer service every day. The most friendly helpful people I've ever come to know. They're number Everyone at Lexus of London exceeds expectation in customer service every day. The most friendly helpful people I've ever come to know. They're number one goal is to ensure that we leave happy and feeling we are in good hands. I love going there. My RX350 ALWAYS looks like brand new after they detail it. I've never been happier with a brand or staff. 😊😊😊 More

Gold Standard In Customer Care This dealership have consistently maintained their excellent standards when it comes to customer care. The service staff are very helpful, take time This dealership have consistently maintained their excellent standards when it comes to customer care. The service staff are very helpful, take time to answer all the queries and the are very responsive to any concerns or issues. More

The team at Lexus of London. Great experience every time I visit the dealership. Having worked in the sales and customer service industry for over 30 years, I can truly admire the Great experience every time I visit the dealership. Having worked in the sales and customer service industry for over 30 years, I can truly admire their customer focused approach. They welcome you by name, they are proactive communicators ensuring there are no surprises. These best practices are why I will continue to return for all my vehicle needs! More

Overall service I have been dealing here for the past 10 or more years and have always had a good service experience. Friendly, helpful staff who explain in detail wh I have been dealing here for the past 10 or more years and have always had a good service experience. Friendly, helpful staff who explain in detail what and why certain items should be replaced or service completed. Service & Sales Staff are always courteous and call me by name. More

wasn't happy with the new tire deal We were told that the service centre would match the price of new tires and installation from another dealer's quote if we brought the quote in, but t We were told that the service centre would match the price of new tires and installation from another dealer's quote if we brought the quote in, but this didn't happen. When they put the tires on we were told that you only match the tire price and not the labour. That is not what we were told when we asked the total price of new tires plus installation prior to ordering tires from you. Therefore we had to pay the difference between the quote and your price. We believe that if one is told that a quoted price would be matched, then it should be. If your labour prices are different, then you shouldn't say that you will match the quoted price if you are not going to do so. We have always taken the car to your dealership for service, but this may change our minds as to where we get the car serviced going forward. Karen was diplomatic about this, and we don't see this as her fault as she can only give as directed, but we feel that this is totally wrong on your part. As a result, your service will not be rated as well as it might be. More

Continuing Excellence Whether its a simple oil change or something more in depth, the service at Lexus of London is always outstanding! Its very clear that they take the cu Whether its a simple oil change or something more in depth, the service at Lexus of London is always outstanding! Its very clear that they take the customer service experience very seriously! More

Seevice Had a service concern, was looked after quickly and professionally by the service manager. Answered my questions quickly and offered solutions. Nice Had a service concern, was looked after quickly and professionally by the service manager. Answered my questions quickly and offered solutions. Nice to experience a caring Dealership More

Fabulous!!! Always a pleasure!! Loaner car was available and ready to go. Service was wonderful. Karen is always so friendly and explains all the service clearly. Always a pleasure!! Loaner car was available and ready to go. Service was wonderful. Karen is always so friendly and explains all the service clearly. More