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Lexus of London - Service Centre

London, ON

4.9
1,001 Reviews

1,001 Reviews of Lexus of London - Service Centre

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June 30, 2021

When I came to fix my car and after you guys diagnosed the problem the price was 1500$ less than what I paid. Legal cheating More

by Raja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen Campbell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARMEN Jones
Jul 19, 2021 -

Lexus of London responded

Hi Raja, We apologize about this, but while a car is being repaired some issues that could not be seen in the previously are also unearthed. In this case , the technician found out the camber was still off indicating the control arm was bent, which had to be replaced. The right side front steering knuckle was bent as well, but the repair was declined. That is why the quote was off, We only work on the repair which is authorized by the customer. Keeping that in mind the $100 credit was also applied on the bill. If you have any further questions please contact me directly at 519-286-0319 John Rossini (Service Director)

June 30, 2021

Sales and service staff are knowledgeable and very service conscious. They make me feel they really care that our two Lexus (whatever is the plural!) run well and look good. I trust the service. More

by stanmartincan
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARMEN Jones
June 23, 2021

Lexus of London is a pleasant Dealership to visit .All personal are very professional and ready to help you. Specifically, Dale Craig and Karen Campbell in the Service Dept.will explain in detail what se More

by emachuletz
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2021

They know what they are doing and provide excellent service. The bill was appropriate and fair. More

by Lash
Recommend Dealer
Yes
Employees Worked With
Cameron Stevens helped me big time with the managing of my AC system and the phone. Very pleasant young man!, CARMEN Jones
June 17, 2021

Very efficient and considerate. The valet service for covid times was appreciated. Is great to get the car returned shining and spotless clean both inside & outside More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2021

Service department was able to fit me in at the last moment and got my clock working within 15 mins. Dale even made sure my car was washed. More

by Mike
Customer Service
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2021

As usual another great service call. They picked it up for me and returned it looking better than it looked going in. Many thanks for a all your help! More

by Sandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2021

Excellent service. Appreciate the car pick-up and delivery service to Sarnia. Couldn't have had service otherwise. The best car dealer we have been involved with in our 50 years of buying cars. More

by Gary S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2021

Tire punctured near the shoulder. They tried the less expensive patch, but it did not hold. When a new tire was required they waived part of the installation. I felt they were very fair. Carmen was great More

by Jk1091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARMEN Jones
May 23, 2021

Carmen was outstanding .... what more can I say? why does this have to be 25 words the service was definitely better than the survey .... .na na na na na na na More

by dave.coffell
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
CARMEN Jones
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