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Lexus of London
London, ON
4,067 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,067 reviews
May 02, 2023
Lexus of London, Wow! ! Such a pleasant place to purchase a Car and my sales agent Jillian Cook was the most pleasant and patient sale rep I had ever met, nice experience, ! Such a pleasant place to purchase a Car and my sales agent Jillian Cook was the most pleasant and patient sale rep I had ever met, nice experience, I also love the staff diversity. Well done Lexus of London. 2020 RX350L John Douglas More
by jodougla
Employees Worked With
May 01, 2023
We have purchased two vehicles at Lexus of London. We encountered a problem with the first one, but the dealer absolutely made it right. We found them to be accommodative, reliable and honest. We encountered a problem with the first one, but the dealer absolutely made it right. We found them to be accommodative, reliable and honest. More
by bfern223
Employees Worked With
April 30, 2023
Excellent service from start to finish. We worked with Jillian. She was patient and not pushy at all. Very knowledgeable and professional. Had an amazing experience. We worked with Jillian. She was patient and not pushy at all. Very knowledgeable and professional. Had an amazing experience. More
by Tiffany
April 29, 2023
Rick at Lexus of London has been a fantastic salesman to deal with and Dale in service is great deal with and Dale in service is great More
by Tom Deslippe
April 28, 2023
This is the second time I have had the pleasure of dealing with this dealership. The sales & service is absolutely 100%. Every employee I have come in contact with is very professional, & show courtes dealing with this dealership. The sales & service is absolutely 100%. Every employee I have come in contact with is very professional, & show courtesy. They honestly go out of their way making it a pleasure to do business with. Fantastic company. More
by Bob
April 28, 2023
Excellent and professional staff, quick responses to any questions, flexible and knowledgeable. Definitely recommend and would come again! questions, flexible and knowledgeable. Definitely recommend and would come again! More
by Tayeb_18
April 27, 2023
The service team is exceptional. I felt that each member made me feel welcome. Karen and Shanna made the transaction easy and quick. Thanks to the service team that safely got my car I felt that each member made me feel welcome. Karen and Shanna made the transaction easy and quick. Thanks to the service team that safely got my car on the road again. More
by careybomb
April 27, 2023
Service department is excellent and focused on the customer. The work was done on time without any surprises. customer. The work was done on time without any surprises. More
by New owner
April 27, 2023
They were very caring and considerate of my circumstances and communication was good throughout the entire process! and communication was good throughout the entire process! More
by tamara.kwan223
April 27, 2023
Today I want lo leave a well deserved review. This dealership deserves 6 stars if it was possible. I picked up my new car today. It was the most pleasant experience in awhile… I am in the service This dealership deserves 6 stars if it was possible. I picked up my new car today. It was the most pleasant experience in awhile… I am in the service industry and know how difficult it is to impress the customers. This dealership did just that : impressed me. Professional staff, accommodating, knowledgeable and just plain personable. They could not have done anymore to help and make the whole transaction and explanation flawless. At the end the manager came to put the final cherry on the cake and congratulated me for my new purchase. Today was a sublime experience. Thank you. More
by sergio6933@hotmail.com
