Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,190 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,190 reviews
August 27, 2025
Excellent service! Jillian was helpful, patiently answered our questions and took very good care of us. We felt we were in very good hands! Jillian was helpful, patiently answered our questions and took very good care of us. We felt we were in very good hands! More
by Jclschmidt
August 27, 2025
I had a wonderful experience working with Jillian. She is professional, knowledgeable, and made the whole car-buying process smooth and stress-free. She answered all my questions with patience, provid She is professional, knowledgeable, and made the whole car-buying process smooth and stress-free. She answered all my questions with patience, provided honest advice, and never made me feel pressured. Thanks for excellent service, I found the perfect car for my needs. I highly recommend Jillian to anyone looking for a great experience at Lexus London! More
by namijamie
Employees Worked With
August 26, 2025
Excellent service! Larry was very friendly and patiently answered all my questions. Despite buying their cheapest used car, I still got the luxury experience. Everyone Larry was very friendly and patiently answered all my questions. Despite buying their cheapest used car, I still got the luxury experience. Everyone was very professional and helpful. Bo took care of the financing and made the whole process painless. This is my first car, and I couldn't be happier. More
by Marte
August 25, 2025
Larry provide Excellent service, very professional. We will be very pleased to recommend to our friends. We will be very pleased to recommend to our friends. More
by Desong
August 24, 2025
I found Lisa to be very pleasant ,organized and knowledgeable with regards to the RX350. I would recommend Lisa to anyone considering a vehicle purchase . knowledgeable with regards to the RX350. I would recommend Lisa to anyone considering a vehicle purchase . More
by Garcur
Employees Worked With
August 23, 2025
Lisa is a kind, caring person. She was very helpful and accommodating when I was purchasing a vehicle. She is professional, knowledgeable and did everything to make this experienc She was very helpful and accommodating when I was purchasing a vehicle. She is professional, knowledgeable and did everything to make this experience pleasantly seamless. I would definitely recommend her to anyone I know. More
by Alex
August 23, 2025
Dealers are super helpful and willing to provide the best offers I got among all dealers in Ontario. offers I got among all dealers in Ontario. More
by moonbladeca
August 22, 2025
Peter was professional, friendly and transparent. He explained service issues clearly gave updates and finished the repairs quickly with fair pricing. Went above and beyond- highly recommend! He explained service issues clearly gave updates and finished the repairs quickly with fair pricing. Went above and beyond- highly recommend! More
by Jaimatt
August 22, 2025
After my accident the staff bent over backwards to make me feel comfortable and that my business was worthwhile. Even when I had to postpone picking up the vehicle three times, they were friendly and court me feel comfortable and that my business was worthwhile. Even when I had to postpone picking up the vehicle three times, they were friendly and courteous. More
by golfgalca
August 22, 2025
Ive been doing business with lexus of London and toyota town for over 15 years. I recently purchased a used ES350, and i can use one word to describe my experience with Lexus of london. It was EASY. From b town for over 15 years. I recently purchased a used ES350, and i can use one word to describe my experience with Lexus of london. It was EASY. From beginning to end it was an excellent experience. Lisa Ali made the entire purchasing process a breeze, she went above all my expectations. This is the 2nd car ive purchased from Lisa, and it definitely wont be the last. If you are looking for an easy experience where your time is valued, ask for Lisa More
by Jfb39
Employees Worked With
