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Lexus of London
London, ON
4,108 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,108 reviews
May 29, 2025
It was an extremely positive experience at lexus of London.The staff welcomes you once you enter the dealership and listens carefully to address every need. It is always a pleasure to interact with the London.The staff welcomes you once you enter the dealership and listens carefully to address every need. It is always a pleasure to interact with the staff who truly care about solving any and all concerns. More
by Robert . veteri
Employees Worked With
May 29, 2025
I recently purchased an Lexus NX350h from Lexus London. Jillian Cook who handled the transaction was excellent. She was very friendly and provided excellent customer service . Initially I was looking at s Jillian Cook who handled the transaction was excellent. She was very friendly and provided excellent customer service . Initially I was looking at several used vehicles and Jillian handled each inquiry professionally. I finally decided on a new Lexus and I’m very happy with my decision. More
by Cadillac
Employees Worked With
May 29, 2025
This was my first Lexus purchase and it was an experience with Gentrit from start to finish. Gentrit acted in a very professional manner as stress-free and friendly with no-pressure. Thank you you to the e with Gentrit from start to finish. Gentrit acted in a very professional manner as stress-free and friendly with no-pressure. Thank you you to the entire team for a great experience. More
by xxxx
Employees Worked With
May 28, 2025
I just published a vehicle from John, and the process was smooth and straightforward. The listing details were accurate, and John was helpful and responsive throughout. Everything went as expected, and I app smooth and straightforward. The listing details were accurate, and John was helpful and responsive throughout. Everything went as expected, and I appreciate the ease of working with him. Highly recommended! More
by caband
Employees Worked With
May 27, 2025
This was our first Lexus purchase, and it was an outstanding experience from start to finish. As soon as we walked into the dealership, we were greeted by a professional and friendly team. Our sa outstanding experience from start to finish. As soon as we walked into the dealership, we were greeted by a professional and friendly team. Our sales representative, Lisa Ali, was phenomenal to work with. She took the time to let us test drive several RX350 and NX350 models, helping us understand the differences and find what suited us best. Lisa’s bright, courteous demeanor made us feel at ease throughout our (lengthy!) decision-making process. There was never any pressure—just clear, consistent communication. Thank you, Lisa. We truly appreciate your support. A big thanks also to Jasmine in Finance. She made the financing process smooth and stress-free with her friendly and no-pressure approach, walking us through each step with clarity. Lastly, Brendan gave us a fantastic overview of our new vehicle’s features. His passion for what he does really came through. We would absolutely recommend Lexus of London to our friends and colleagues. Thank you again to the entire team for a great experience! More
by Nelsan
Employees Worked With
May 27, 2025
This was our first Lexus purchase, and it was an outstanding experience from start to finish. As soon as we walked into the dealership, we were greeted by a professional and friendly team. Our sa outstanding experience from start to finish. As soon as we walked into the dealership, we were greeted by a professional and friendly team. Our sales representative, Lisa Ali, was phenomenal to work with. She took the time to let us test drive several RX350 and NX350 models, helping us understand the differences and find what suited us best. Lisa’s bright, courteous demeanor made us feel at ease throughout our (lengthy!) decision-making process. There was never any pressure—just clear, consistent communication. Thank you, Lisa. We truly appreciate your support. A big thanks also to Jasmine in Finance. She made the financing process smooth and stress-free with her friendly and no-pressure approach, walking us through each step with clarity. Lastly, Brendan gave us a fantastic overview of our new vehicle’s features. His passion for what he does really came through. We would absolutely recommend Lexus of London to our friends and colleagues. Thank you again to the entire team for a great experience! More
by Nelsan
May 27, 2025
Jillian was incredibly knowledgeable about her product, very professional and thorough. It was a pleasure working with her. very professional and thorough. It was a pleasure working with her. More
by wheatleychris21
Employees Worked With
May 24, 2025
Larry was amazing saleperson especially coming to view a vehicle from over 200kms away. He was very helpful as well as an awesome staff. I walked to the dealership and was greeted by an fabulous receptioni vehicle from over 200kms away. He was very helpful as well as an awesome staff. I walked to the dealership and was greeted by an fabulous receptionist as well that made me feel very welcomed. My experience with whole dealership was A+. I would definately recommend anyone from this Lexus dealership in the feature. More
by Picuphocky
May 23, 2025
The staff at the dealership are very personable, professional and helpful. The Product Advisor I worked with, Lisa Ali, was amazing. She answered all my questions, was very patient as I asked for professional and helpful. The Product Advisor I worked with, Lisa Ali, was amazing. She answered all my questions, was very patient as I asked for several changes to the financing options, and very knowledgeable about the Lexus during the test drive. The Senior Sales Manager, Stephanie came over to introduce herself and offer additional information. Although I haven't purchased the vehicle yet, due to high financing rates, I will consider it in the future, should rates drop. More
by Jeanne
May 23, 2025
Excellent all around experience. Everyone I interacted with was professional and courteous. Special mention to Lisa Ali who helped me through the sales process. From our first i Everyone I interacted with was professional and courteous. Special mention to Lisa Ali who helped me through the sales process. From our first interaction until I drove off the lot she was a tremendous help. More
by Btowns
Employees Worked With
