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Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
Helpful July 21, 2022
Had my first oil change yesterday. I couldn’t have been happier! It was quick and easy, and my car was cleaned inside and out! Romeo helped me, answered my questions and helped me clea I couldn’t have been happier! It was quick and easy, and my car was cleaned inside and out! Romeo helped me, answered my questions and helped me clean a few things inside my car. He also offered help for anything in the future. Amazing service! Thanks Romeo! More
by jenny-miller
Employees Worked With
July 18, 2022
Sue helped me to place a pre-order for a Lexus nx plug-in 450h+, and provided regular updates on the car during the COVID-related delay. When the car came in, she was very respectful and accommodating of a t 450h+, and provided regular updates on the car during the COVID-related delay. When the car came in, she was very respectful and accommodating of a test-drive with our newborn to minimize contact with COVID. We were cross-shopping with one other car, and one of the biggest draws for the lexus was the professionalism from Sue (and from our other car, we knew the service experience was excellent as well). In the end, we opted to go for another car, and Sue promptly arranged a reversal of deposit. I would not hesitate to recommend Sue and the Lexus team for their professionalism and service. More
by Yikang
Employees Worked With
July 18, 2022
Easy to deal with, no haggle, beautiful dealership. Drove 2hrs to pick up our vehicle, it was exactly as described. Professional courteous service. Happy with our purchase through Lexus of London. Drove 2hrs to pick up our vehicle, it was exactly as described. Professional courteous service. Happy with our purchase through Lexus of London. More
by Mike Sue
July 17, 2022
Service department personnel are friendly and efficient. Offered good advice and answered my questions. Disappointed in sales staff. Did not acknowledge me in any way, if I was thinking of trading in my Offered good advice and answered my questions. Disappointed in sales staff. Did not acknowledge me in any way, if I was thinking of trading in my RX I would not be inclined to buy here. More
by mature
Employees Worked With
July 15, 2022
My appreciation to Karen and Romeo who are the remarkable front of an equally remarkable team of technicians in the back. Lexus attention to detail and keeping the customer in the loop is remarkable. And the front of an equally remarkable team of technicians in the back. Lexus attention to detail and keeping the customer in the loop is remarkable. And then there's the carwash! What more can I say. More
by drnick
July 13, 2022
We have leased several vehicles from Lexus of london and have always found all their departments be it sales, service or financing to be helpful and professional. Sue Vincent is easily approachable, friend have always found all their departments be it sales, service or financing to be helpful and professional. Sue Vincent is easily approachable, friendly and always available to answer any queries we may have .Thank you! More
by Anj
July 12, 2022
Allen is such a good sales person that he helped me a lot with purchasing this car. Thank you! with purchasing this car. Thank you! More
by YinJieming
July 12, 2022
Service is always courteous, patient, professional, personal, prompt and with excellent quality. Always a relaxed environment personal, prompt and with excellent quality. Always a relaxed environment More
by JET
July 07, 2022
Service provided by Lexus of London is always trustworthy, professional, and courteous. Their attention to excellence is noticed and appreciated. trustworthy, professional, and courteous. Their attention to excellence is noticed and appreciated. More
by Prinziec
Employees Worked With
