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Lexus of London
London, ON
3,595 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,595 reviews
October 20, 2022
GREAT SERVICE. CLEAN NEAT BUILDING. HELPFUL ADVICR SURVEY US TOO BOSSY. ONE CANT BE BOSSY WHEN DOING VOLUNTEER WORK. COMPLETING A SURVEY IS VOLUNTEER WORK. CLEAN NEAT BUILDING. HELPFUL ADVICR SURVEY US TOO BOSSY. ONE CANT BE BOSSY WHEN DOING VOLUNTEER WORK. COMPLETING A SURVEY IS VOLUNTEER WORK. More
by Barbara Mitchell
Employees Worked With
Arden Dalipi
Helpful October 19, 2022
Absolutely excellent service. They really look after their customers.. Especially Karen and Romeo. Also had good chat with Cris - GM They really look after their customers.. Especially Karen and Romeo. Also had good chat with Cris - GM More
by Frankb
October 18, 2022
Jillian was amazing. I was in the market for a new car and Jillian helped me find the perfect match. She went above and beyond to make sure i had everything i needed and I was in the market for a new car and Jillian helped me find the perfect match. She went above and beyond to make sure i had everything i needed and more! On delivery, the entire team made me feel extra special and made sure i knew everything about my new car before driving away. Love the car and will back for number two soon!! More
by Livock
October 13, 2022
It’s always a pleasant experience servicing my vehicle at Lexus of London! Romeo, Nicole, Karen, Dale, and the new guy are all well versed in providing excellent service! Lexus of London! Romeo, Nicole, Karen, Dale, and the new guy are all well versed in providing excellent service! More
by Kevin_gittens23
October 12, 2022
The sales person Kevin and the sales manager Stephani were extremely friendly honest and they explained all issues related to the car.I highly recommend dealing with them without any hesitant were extremely friendly honest and they explained all issues related to the car.I highly recommend dealing with them without any hesitant More
by hassan_salam
October 12, 2022
We’re very happy with our experience with both Kevin and Chris. We thought our search was hopeless and they made it possible! Chris. We thought our search was hopeless and they made it possible! More
by Jan
October 07, 2022
Allen is really helpful, quick at responding messages and answering all my concerns. Definitely will recommend him to my friends! answering all my concerns. Definitely will recommend him to my friends! More
by Keilantra
Employees Worked With
October 07, 2022
Jordan is very professional. He identified our needs and acted accordingly to get us the vehicle we needed. I recommend him for your vehicle needs. He identified our needs and acted accordingly to get us the vehicle we needed. I recommend him for your vehicle needs. More
by vihar2543
Employees Worked With
Jordon Craib
October 07, 2022
Fantastic service from Karen and Mario! Thanks for looking after the GS! Highly recommend the team at Lexus of London Service. Thanks for looking after the GS! Highly recommend the team at Lexus of London Service. More
by sonnycheng92
