Lexus of London

Experience Sue Vincent made us comfortable the minute we met her. She took the time to explain every detail about our RX350 and did not pressure us at any time t Sue Vincent made us comfortable the minute we met her. She took the time to explain every detail about our RX350 and did not pressure us at any time to buy. When we picked up our vehicle she went over everything with us again.. She definitely provided us with excellent customer service. Amanda Tapley, financial services manager was very patient with us when we asked her several questions before signing papers to purchase the car. She made several follow up phone calls to ensure we understood everything. Another example of excellent customer service. We brought our car in for the 30 day follow up and the service was outstanding. They employees couldn't do enough for us!!! More

Good vehicle Jack was the sales guy that I deal with at Lexus of London and he was as good as it gets. He seemed to care a lot about customer satisfaction and want Jack was the sales guy that I deal with at Lexus of London and he was as good as it gets. He seemed to care a lot about customer satisfaction and wanted to get the best deal for me. He was friendly and there was no pressure. I bought a used car 2012 Sienna and I would buy a car through them again and Jack is the guy to go to. More

they do customer service the right way. Customer service is always top rate. They always let me know how much it will be. Very thorough. They let me know and make decisions before they do Customer service is always top rate. They always let me know how much it will be. Very thorough. They let me know and make decisions before they do the work. More

excellent service Jack provided me a lot of choices and the price is very good. The process of being approved is very short and the service is excellent! Jack provided me a lot of choices and the price is very good. The process of being approved is very short and the service is excellent! More

Excellent Service I had a great experience with the dealership recently. It was my first time dealt with Lexus of London and I was impressed. Jack was really profession I had a great experience with the dealership recently. It was my first time dealt with Lexus of London and I was impressed. Jack was really professional and knowledgeable. He provided me with different options and answered all my questions patiently. I was very satisfied with the service and my new car. I have to say they are much more competitive than other dealerships. More

No pressure sales I first contacted Lexus of London by phone to inquire about a used vehicle I previewed on their website. Rick was very accommodating; sending photos a I first contacted Lexus of London by phone to inquire about a used vehicle I previewed on their website. Rick was very accommodating; sending photos and inspection reports of the vehicle almost immediately. We met with Rick the next morning and he made it clear that he was early on his career, as such, he didn't feed us lines, but conversed with colleagues to ensure he was providing proper information. What set this dealership apart from others (and made me want to drive the distance to purchase a vehicle there) was that the they listened to what I was looking for and tried to meet my needs, as opposed to selling what was simply on their lot. From the time of inquiry, to vehicle purchase, to vehicle pick-up, and even a week later, Rick ensured that I was happy and comfortable with the vehicle. Everyone at the dealership is friendly, welcoming and continuously striving to meet the client's needs. I couldn't be happier with my purchase from this dealership. More

Great service without asking. This dealership really does create a "Lexus Experience". No pressure but lots of information and options on buying a new car. Took the time to explain This dealership really does create a "Lexus Experience". No pressure but lots of information and options on buying a new car. Took the time to explain the features of the car and why they were important. More

Great Dealership! Recently, I had my Lexus RX serviced, plus rejuvenated with the President Detailing Package at Lexus of London. During that time I had the pleasure of Recently, I had my Lexus RX serviced, plus rejuvenated with the President Detailing Package at Lexus of London. During that time I had the pleasure of being attended to by Romeo Nissan and Jason Janusz. Both were very professional, knowledgeable and personable. Also, my car looks like new again, thanks to Andrew from your detailing department. It is great to be a customer of a company who actively supports various charities in the London community! Thanks to all of you! More

Great experience Awesome service from Tom Hiscott !!! He was so knowledge and friendly. Hoping to deal with him in our future adventures. Excellent work Tom. ! Thanks Awesome service from Tom Hiscott !!! He was so knowledge and friendly. Hoping to deal with him in our future adventures. Excellent work Tom. ! Thanks for taking the time to show us the car More

Excellent Customer Service Great people all around! Great service from Sue Vincent. A pleasure to deal with. A great car buying experience! Thanks to all of you! I will rec Great people all around! Great service from Sue Vincent. A pleasure to deal with. A great car buying experience! Thanks to all of you! I will recommend your dealership for sure. More