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Lexus of London
London, ON
4,321 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,322 reviews
March 24, 2026
Lexus of London provided an extraordinary service to me. They made the process smooth and easy. Gentrit Raka & Jasmine were very kind, professional & personable. Thankyou again! They made the process smooth and easy. Gentrit Raka & Jasmine were very kind, professional & personable. Thankyou again! More
by ishukataria2509
Employees Worked With
March 22, 2026
I had an outstanding experience purchasing my first Lexus at Lexus of London. from start to finish the entire team made me feel valued and genuinely cared for. A special thanks to Steve MacIsaac who made the at Lexus of London. from start to finish the entire team made me feel valued and genuinely cared for. A special thanks to Steve MacIsaac who made the driving experience fantastic and got the car I wanted quickly. Adam Frankel walked me through all the features of my new Lexus NX 350 making the transition enjoyable. After 8 days I can honestly say I am loving my car. Jasmine was very helpful and informative without ever being pushy about add-ons - something I really value. Marcia at the front desk stayed late, along with Steve, to make sure everything was perfect before I left. Dealing with Bo Shi in Finance was fun and easy, stress-free process. Thanks Lexus of London for making me feel important and taking the time to meet my needs. Highly recommend! More
by Ligia Moreno
Employees Worked With
March 21, 2026
Very professional services and went out his way to accommodate my requests. Would definitely recommend to all my friends for their future needs! accommodate my requests. Would definitely recommend to all my friends for their future needs! More
by Paul Z
March 20, 2026
Romeo is an excellent service manager, deals with our needs right away and has excellent communication skills. needs right away and has excellent communication skills. More
by Clyde
March 19, 2026
Gentrit was outstanding. This is my second time purchasing a vehicle from this dealership, and each time Gentrit provided impeccable service.. He is very responsive and kind. This is my second time purchasing a vehicle from this dealership, and each time Gentrit provided impeccable service.. He is very responsive and kind. In short, he has the perfect temperament for the job. More
by jeesee.heng
March 14, 2026
Had an amazing experience today picking up my new Lexus NX350! 🚗 The customer service at Lexus London Ontario was excellent from start to finish. A special thank you to the delivery specialist, Akeem P NX350! 🚗 The customer service at Lexus London Ontario was excellent from start to finish. A special thank you to the delivery specialist, Akeem Pearce, who was extremely helpful, professional, and made the whole process smooth and enjoyable. I also want to thank all the staff members at the dealership for their great support and hospitality. Really appreciate the outstanding service. Highly recommended! More
by Ahmed
March 14, 2026
Although I did not purchase from Lexus, I was very impressed with the dealership and staff. My dealings with Jillian Cook were exceptional. From the moment I met her, her optimism and helpfulness we impressed with the dealership and staff. My dealings with Jillian Cook were exceptional. From the moment I met her, her optimism and helpfulness went above and beyond. There was no question she didn’t know the answer to. It was a miserable rainy day and with a smile she still did not hesitate to venture out to the lot to bring cars out for me to see. She was truly interested in trying to find exactly what I was looking for. I was. Rey impressed with her professionalism and would not hesitate to recommend her to anyone in the market for a car. More
by Olivia
Employees Worked With
March 13, 2026
Got in an accident and had to get a new vehicle, Buying through Lexus of London with Gent was by far the easiest part of the whole experience. Friendly, easy going, and great to deal with. through Lexus of London with Gent was by far the easiest part of the whole experience. Friendly, easy going, and great to deal with. More
by Wesbaker27
Employees Worked With
March 11, 2026
Very supportive and helpful throughout the whole service. The price for the vehicle is also very great The price for the vehicle is also very great More
by wh13901634415
Employees Worked With
March 10, 2026
Just received our 1st Lexus ( NX 350 ) On the way home we noticed how quiet it was compared to our previous Cadillac. Everything was in order for pickup and staff was ama. Would definitely recommend this d noticed how quiet it was compared to our previous Cadillac. Everything was in order for pickup and staff was ama. Would definitely recommend this dealership. More
by Brockmom2
