Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,479 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,479 reviews
September 29, 2026
Lexus of London, and specifically our advisor Lisa Ali, made our recent purchase a pleasant and seamless process. Definitely talk to Lisa if you are looking for a Lexus in London! made our recent purchase a pleasant and seamless process. Definitely talk to Lisa if you are looking for a Lexus in London! More
by Brad and Jan
September 27, 2026
Our 2026 Lexus RX450h+ was in for its first major review and it passed with no issues found. Nothing to report going in and their service showed nothing that needed adjusting. We have always found the Lex and it passed with no issues found. Nothing to report going in and their service showed nothing that needed adjusting. We have always found the Lexus of London service department to be thorough, efficient and pleasant to interact with. More
by PVJ
September 26, 2026
Larry helped me find a very good Toyota rav 4 with good service. Will definitely come back and recommend him. service. Will definitely come back and recommend him. More
by HangChicken
Employees Worked With
September 25, 2026
Romeo was terrific. Helpful, knowledgeable, and a really great attitude. Went out of his way to make my car servicing a good experience. Helpful, knowledgeable, and a really great attitude. Went out of his way to make my car servicing a good experience. More
by Deanna
Employees Worked With
September 23, 2026
Larry handles the transaction well, smoothly and professionally. I will highly recommend him to my friends. professionally. I will highly recommend him to my friends. More
by Frank
September 22, 2026
We are long time customers of this dealership and this experience certainly confirms our past and current patronage,delivering a quick and painless process. The greeting by Lisa at the beginning was more experience certainly confirms our past and current patronage,delivering a quick and painless process. The greeting by Lisa at the beginning was more than good. Her treatment of us belongs in the superb area. Initially she greeted us and her first action was to make sure we were comfortable in her work area and to go and ensure that it was not someone else’s appointment. She took a minute to find out what our needs were in a car when she identified the need to accommodate a walker. She took me out to the parking lot and showed me an RX .,an NX and aUX. we tried the trunk level in all three the RX 350 was too high , the UX too small all round, but the NX was just right. At that point, we left for the day to consider our options. when we returned. to the Lexus store we were met by Lisa and she came with me for a test drive . After that, we left for the day. I returned the following day, was greeted by Lisa, and we sat down to to negotiate prices and options on the car. At all times, Lisa was prepared, professional, and more than reasonable with the negotiations. In my past life I managed sales and service representatives for Bell Canada and have an appreciation for the value of immediate customer feedback. WELL DONE! To Lisa, and all of the staff, that prepared my car for me and the open road. More
by gayeladefreeman
Employees Worked With
Other Employees :
Thankyou to all of th employees responsible for preparing me and the car for a great driving experience.x
September 19, 2026
Our salesperson Lisa ALi was very professional and knowledgeabe and took the time to answer all our questions. Lisa made the whole experience comfortable, enjoyable and stress-free. knowledgeabe and took the time to answer all our questions. Lisa made the whole experience comfortable, enjoyable and stress-free. More
by queenbee3
September 19, 2026
Always a pleasure to work with Rick. I appreciate his professionalism and warm personality. My experiences with the dealership have all been very pleasant. I don’t hesitate to recommend I appreciate his professionalism and warm personality. My experiences with the dealership have all been very pleasant. I don’t hesitate to recommend Rick or Lexus of London to my family and friends. More
by Heather D.
September 17, 2026
I had such a great experience buying my RAV4 from Lisa! From the very beginning, she was friendly, helpful, patient and so easy to deal with. I never felt pressured at any point, which made the whole exper From the very beginning, she was friendly, helpful, patient and so easy to deal with. I never felt pressured at any point, which made the whole experience so much more enjoyable. Lisa really took the time to answer my questions, help me through the process and make sure I was completely happy with my purchase. You can tell she genuinely cares about her customers and isn’t just there to make a sale. I absolutely love my RAV4 and I’m so happy with my decision! I would definitely recommend Lisa to anyone looking for a new vehicle. She made what can sometimes be a stressful experience feel easy and exciting. Thanks again, Lisa! More
by Kdacool7777
Employees Worked With
