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Lexus of London
London, ON
3,596 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,596 reviews
December 03, 2016
The best dealer I have ever seen Few days ago, my friends and I just walked in and met Sue in-store. Honestly I didn't expect to make the purchase on the same day since I'm not someon Few days ago, my friends and I just walked in and met Sue in-store. Honestly I didn't expect to make the purchase on the same day since I'm not someone who knows cars very well. However, Sue was super patient and walked me through every detail which helped me a lot on learning about the car purchase. I was also impressed by her kindness and warm-heart. Sue got each of us a chocolate at the end even if it seemed unnecessary. I requested for some during the middle when she apologized couldn't find any at that point. After purchase, she has been actively informing me about vehicle conditions such as when it is expected to be delivered and when she'll be available for pick-up. All I want to say is this is the best retail experience I have ever had. I highly recommend you to find Sue if you know nobody at Lexus London :) More
by schen730
Employees Worked With
Helpful December 02, 2016
Outstanding sales staff Dear Lexus of London , specifically Rick Watson . I just wanted to thank you again for all your hard work and patience during our shopping/buying pro Dear Lexus of London , specifically Rick Watson . I just wanted to thank you again for all your hard work and patience during our shopping/buying process. As I said before I've spent a lot of time with salesman of different kinds over the years . Many of whom thankfully I never had to deal with again . So I do truly appreciate you being so knowledgable, and honest. And spending so much time day after day to get us exactly what we wanted in a vehicle , and more importantly at a price I was very happy with! Thank you For really making our buying experience a memorable and enjoyable few months! Thanks again ! Take care Brett and Amanda More
by BrettmanC
December 02, 2016
Great Sales Consultant, Great Car Just picked up 2017 Lexus NX 200t from Lexus of London. Have always worked with sales consultant Tom Hiscott. Always sense that Tom is my "advocate " Just picked up 2017 Lexus NX 200t from Lexus of London. Have always worked with sales consultant Tom Hiscott. Always sense that Tom is my "advocate " at lexus of London at ALL times even though I know the dealership puts "the food on his table". ALWAYS warm and friendly and ready to work for me even if the process ends in no sale (and it has in the past). I have bought other brands. I find the dealearship's key personnel for me (Tom, Adam, Karen and Allan) always ready to go the extra mile. As for the car....well it's a Lexus....it's the PURSUIT of perfection that drives every quality aspect of the machine and the people who build it, sell it and service it.. More
by BCT
December 01, 2016
Great experience on Lexus of london Very great dealership, the staff were warm and welcoming.To be honest, I just want to look around, but Jack Ji show me his professional and knowledgea Very great dealership, the staff were warm and welcoming.To be honest, I just want to look around, but Jack Ji show me his professional and knowledgeable, Jack Ji is a patient,thoughtful and enthusiastic sales, I got lots of problem during my purchase, and he really nice, I am really happy find my right vehicle also really excited about my first car. Recommend Lexus of london and Jack Ji More
by Poppy W
December 01, 2016
Excellent service and nice people. They are knowledgeable to the car and service, and can provide very detailed and helpful information. They are very patient service and nice people. They are knowledgeable to the car and service, and can provide very detailed and helpful information. They are very patient and polite to customers. More
by Mengxi
November 30, 2016
Great experience!! Was in the market for a pre-owned truck and landed on Lexus of London's page. The staff were all friendly and inviting. I bought the truck and have be Was in the market for a pre-owned truck and landed on Lexus of London's page. The staff were all friendly and inviting. I bought the truck and have been very happy with it. I highly recommend this dealership and Stephanie to deal with! More
by Endeavor
Employees Worked With
November 30, 2016
always top notch I have been here for years and always wonderful. the staff are friendly. It is comfortable to be in. they are timely and always can book me in when I have been here for years and always wonderful. the staff are friendly. It is comfortable to be in. they are timely and always can book me in when required More
by Lexus Driver
Employees Worked With
Other Employees :
Allan Calvert, Lyndsi Irwin, Adam McCallum, Jason Janusz
November 29, 2016
Positive Always been treated professionally, yet on a friendly basis. Good vehicle knowledge and prompt service. Dealership has good access and set up in a f Always been treated professionally, yet on a friendly basis. Good vehicle knowledge and prompt service. Dealership has good access and set up in a functional manner, so easy to maneuver and get around dealership. If confused staff is there to assist. More
by tap13
Employees Worked With
John Braddon
November 29, 2016
Lexus of London has been a pleasure I have bought two SUV off of Lexus of London and could not be happier . My sales person Stephanie has been a great help and caters to all my wants and I have bought two SUV off of Lexus of London and could not be happier . My sales person Stephanie has been a great help and caters to all my wants and needs when buying a new vehicle. I strongly reccommend anyone interested in a Lexus to deal with her! . Even living in the gta they make it super convenient! More
by Pd1122
Employees Worked With
November 29, 2016
Amazing experience I was recently in Lexus of London looking for a new compact car and the service I received was exceptional! The lady was so informative and profession I was recently in Lexus of London looking for a new compact car and the service I received was exceptional! The lady was so informative and professional and made me feel very welcomed and valued, she answered all of my questions and helped me to understand alot more about the type of car I want. I have already recommend the location to alot of my friends and co workers. More
by Marg04
Employees Worked With
