Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,303 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,303 reviews
December 14, 2019
Enjoyed the trip in Toyota town So lucky to meet Larry in Toyota town. He showed great patience and explained things in details. He tried his best to help me to find the one I was lo So lucky to meet Larry in Toyota town. He showed great patience and explained things in details. He tried his best to help me to find the one I was looking for. A big thank you for him and I would recommend him to my friends. More
by Tiffany 246
Employees Worked With
December 14, 2019
Top Notch Have owned Lexus vehicles for over 20 years and any interaction with the staff at Lexus of London has been a pleasant , professional and friendly expe Have owned Lexus vehicles for over 20 years and any interaction with the staff at Lexus of London has been a pleasant , professional and friendly experience.Looking forward to many more years of owning, driving and enjoying my Lexus with a great dealer to rely on. More
by sinthree43
December 14, 2019
Larry always tries to get the best deal for the client. He even picked me up to see the car. Five star services no doubt. I appreciate his help! He even picked me up to see the car. Five star services no doubt. I appreciate his help! More
by Cosettez
Employees Worked With
December 13, 2019
Truly one of the best dealerships in the region the service staff are polite, professional and have great follow up skills..no wonder folks drive from other regions to experience the best ! service staff are polite, professional and have great follow up skills..no wonder folks drive from other regions to experience the best ! More
by Rob Bartlett
December 13, 2019
I've had the most positive experience with Lexus of London. They are very responsive and timely with their service. And there are no surprises! London. They are very responsive and timely with their service. And there are no surprises! More
by marcus
December 13, 2019
Great service but not interested in car.Chose another Great service but not interested in car. Chose another make. No fault of the sales representative. Sales rep was very attentive. Thanks for your tim Great service but not interested in car. Chose another make. No fault of the sales representative. Sales rep was very attentive. Thanks for your time and expertise. More
by dmvanbommel
Employees Worked With
December 13, 2019
Very professional...very patient..very knowledgeable Top professional staff. Top knowledgeable staff....friendly and Patient A joy to deal with!! And a sense of humor! I’m pleased to send this info Top professional staff. Top knowledgeable staff....friendly and Patient A joy to deal with!! And a sense of humor! I’m pleased to send this information forward! More
by ggoudy
Employees Worked With
Allan Calvert, Tom Hiscott, Jordan Hallman
December 12, 2019
I always feel welcome at Lexus of London, nice clean dealership, friendly staff right from Management to Sales to Service and Concierge. I feel comfortable there. dealership, friendly staff right from Management to Sales to Service and Concierge. I feel comfortable there. More
by patrick10small
Employees Worked With
Other Employees :
Adam McCallum, Tom Hiscott, Rhonda Thompson, Lauren Rossini, Shelby Chisholm
December 12, 2019
Quality Quality Quality Our third new Lexus from Lexus of London and the experience never fails to impress us. The knowledgeable ,friendly sales professional (Sue Vincent), t Our third new Lexus from Lexus of London and the experience never fails to impress us. The knowledgeable ,friendly sales professional (Sue Vincent), the very capable service advisors and shop staff and everyone else at the dealership make the purchase and ownership experience most enjoyable. More
by craig
Employees Worked With
Allan Calvert, Sue Vincent, Lauren Rossini, Jordan Hallman
December 11, 2019
Thank you Larry and Lauren for your help and professional advice. Very professional approach towards the clients. It was pleasure dealing with both of you! advice. Very professional approach towards the clients. It was pleasure dealing with both of you! More
by Mariya N.
