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Lexus of London
London, ON
3,595 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,595 reviews
October 25, 2018
Great experience This is my second time got a car from jack. I am very happy with the servcie and the pricing, basely everything. Thanks to helen's help with delivery This is my second time got a car from jack. I am very happy with the servcie and the pricing, basely everything. Thanks to helen's help with delivery and answering my questions that for my lease renewal i will definitely come back to them again. More
by Cwang527
Employees Worked With
Helpful October 24, 2018
Excellent Service Rick Watson represented Lexus of London with extreme professionalism. I would gladly deal with this company again. They replied to my inquiries prompt Rick Watson represented Lexus of London with extreme professionalism. I would gladly deal with this company again. They replied to my inquiries promptly. Made buying a vehicle easy. Delivered my vehicle to my door. Overall a very good experience! More
by Oakley44
Employees Worked With
October 23, 2018
Purchasing a used Lexus 350 RX I believe that the Lexus 350 RX is one of the best vehicles on the road. We have had two and have just purchased our third. I would like to thank Rick I believe that the Lexus 350 RX is one of the best vehicles on the road. We have had two and have just purchased our third. I would like to thank Rick Watson for all of his assistance. He explained the various Lexus 350 RX models with all of their options and helped explain the differences. He was patient, knowledgeable and friendly. More
by katie246
Employees Worked With
October 23, 2018
I have recently had my Lexus 350 RX is for servicing. The availability of either early morning and or evening appointments makes for a very accommodating experience. Karen Campbell always greets me with The availability of either early morning and or evening appointments makes for a very accommodating experience. Karen Campbell always greets me with a smile as she reviews my car's service requirements. She always explains the work required as well as the associated costs. She always arranges for a loaner which is very important to me. Karen makes the service appointment a very nice experience. More
by katie246
Employees Worked With
October 20, 2018
Leasing Lexus IS 300 Sales did a warm reception and they tried there best to satisfied customers’ need. High quality and efficient of work and services. Sales are frie Sales did a warm reception and they tried there best to satisfied customers’ need. High quality and efficient of work and services. Sales are friendly and they have a lot of patient to customers. More
by RitaT
October 20, 2018
Excellent service I just wanted to express my appreciation to Jack and Helen. They are so helpful,friendly,and knowledgeable.They can provide what I need and solve what I just wanted to express my appreciation to Jack and Helen. They are so helpful,friendly,and knowledgeable.They can provide what I need and solve what I feel confused. More
by Xzy
October 18, 2018
Outstanding level of service On our recent visit to have a dash cam installed in our RX350 we once again received a level of service above our exception. We had the use of a "loan On our recent visit to have a dash cam installed in our RX350 we once again received a level of service above our exception. We had the use of a "loaner" vehicle for the entire duration of the installation and when the work took longer than estimated our car was delivered to our home and the loaner picked up the following day. It is always a pleasure to be served anyone in the entire service team and on this occasion particular thanks to Karen Campbell for her efficiency, courtesy and professionalism. More
by james
October 12, 2018
The Best Service Department Since I became a Lexus driver about 8 years ago, I have used the Lexus of London service department. The Service staff are top notich - knowledgeable, Since I became a Lexus driver about 8 years ago, I have used the Lexus of London service department. The Service staff are top notich - knowledgeable, helpful, pleasant, quick (but not in a rush). They greet you by name and without being 'gushy', they can't do enough for you. I have no hesitation recommending them to anyone driving a Lexus. More
by G. Pulford
Employees Worked With
Other Employees :
Adam McCallum, Tom Hiscott
October 11, 2018
Even better the 4th Time! Lexus of London is the high standard of service by which we judge all others. They are simply the best! Sue, Kevin and the entire Lexus team are all Lexus of London is the high standard of service by which we judge all others. They are simply the best! Sue, Kevin and the entire Lexus team are all about the experience of owning a new vehicle. 4th Lexus and it continues to be amazing. We bought our first Lexus from Sue and we continue to be impressed by her knowledge, dedication and comfortable manner. Kevin was great with his understanding of new features and patience in demonstrating same. He is an excellent addition to the team and has a smile that would light up a room. Thanks to Lauren for making paper work fun. Thanks again - Susie and Mike. More
by Susie & Mike
Employees Worked With
Other Employees :
Kevin Gittens - Delivery Specialist
October 10, 2018
Legendary Experience Best experience iv ever had buying a car. I will be coming back and bringing everyone I Know! Great service from start to finish wouldn't change a thi Best experience iv ever had buying a car. I will be coming back and bringing everyone I Know! Great service from start to finish wouldn't change a thing. More
by Pugongying
