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Lexus of London
London, ON
4,184 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Trade-in Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,184 reviews
December 15, 2020
Allen is a very patient and helpful salesperson. He always tries his best to solve client’s problem. Lexus London is a wonderful dealer as well. It appreciates all their clients in the store. always tries his best to solve client’s problem. Lexus London is a wonderful dealer as well. It appreciates all their clients in the store. More
by Peiyan
Employees Worked With
Allen Zhang
December 15, 2020
Right from the beginning of becoming a customer, I have been treated very well. The people at the dealership have proven themselves more than once on my behalf. been treated very well. The people at the dealership have proven themselves more than once on my behalf. More
by laurel67
Employees Worked With
Other Employees :
Thomas Geeves, Carly Vandermolen
December 15, 2020
As a long time satisfied customer, this experience was the best so far. Rick was extremely helpful in finding the right vehicle for me, professional and friendly. the best so far. Rick was extremely helpful in finding the right vehicle for me, professional and friendly. More
by Marion
December 14, 2020
Excellent service! You really need to amend this section "Your review needs to be at least 25 words long" because a person can not submit their remarks if there is not 25 words. I just needed two! "Your review needs to be at least 25 words long" because a person can not submit their remarks if there is not 25 words. I just needed two! More
by Joanne
Employees Worked With
December 12, 2020
Front office staff are friendly and personable. However the service workers are inept and should not be allowed access to cars without supervision.The work listed on the work order is not necessarily compl the service workers are inept and should not be allowed access to cars without supervision.The work listed on the work order is not necessarily completed.Unfortunately if service work is not done at the dealership, warranty problems are sure to arise. This ensures that customers return to shoddy treatment instead of looking for reliable work More
by jbeamish
Employees Worked With
December 12, 2020
The best Service Department I have ever experienced- bar none. I have never been undeserved. The team is polite, professional and proficient a- always exceeding expectations. Thank you. none. I have never been undeserved. The team is polite, professional and proficient a- always exceeding expectations. Thank you. More
by Gpulford
December 11, 2020
Great service experience as always, my car is running great, always efficient dependable nice pleasant experience every time, Karen is always great to deal with. Look forward to every service appointment great, always efficient dependable nice pleasant experience every time, Karen is always great to deal with. Look forward to every service appointment, car is always spotless makes you feel good driving it. More
by Jackie
Employees Worked With
December 10, 2020
Allen is an excellent representative with great passion and positive attitude. This is my first order and this fantastic representative and this store will be recommended for sure. and positive attitude. This is my first order and this fantastic representative and this store will be recommended for sure. More
by Ywei
December 09, 2020
I am very impressed. This was my first experience at this location and I was very impressed. The work completed ahead of schedule and the attention to detail with the car wash and interior clean is more than location and I was very impressed. The work completed ahead of schedule and the attention to detail with the car wash and interior clean is more than other Lexus Dealerships I have been to previously. I will be back, thank you! More
by WC
December 08, 2020
I recently purchased a 2020 Lexus and I love it! I previously owned a 2008 model RX 350 and decided to upgrade. Sue was very accommodating and patient while I test drove a few. When I found my favouri previously owned a 2008 model RX 350 and decided to upgrade. Sue was very accommodating and patient while I test drove a few. When I found my favourite Sue arranged the addition of a roof rack and trailer hitch. Exceptional and professional service! Also Jordan was EXTREMELY helpful and patient showing me how to navigate the setup inside. Thank you so much! I’m very happy with everything Sue arranged for me. More
by klitrenta
Employees Worked With
Sue Vincent
