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Lexus of London
London, ON
4,111 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,111 reviews
October 24, 2020
Loved my experience of getting my first Lexus from Lexus of London. Kevin Gittens especially made extra effort to take of all my needs. Thanks for the help. of London. Kevin Gittens especially made extra effort to take of all my needs. Thanks for the help. More
by Gunnie Pandher
Employees Worked With
Kevin Gittens, Thomas Geeves
October 23, 2020
Just got my new car, Allen and his team gave us a good experience. The car is new, and totally washed cleanly. Absolutely satisfied! yeah experience. The car is new, and totally washed cleanly. Absolutely satisfied! yeah More
by minger
October 22, 2020
Thank you Allen for your great work!It was a good price Thank you Allen for your great work! It was a good price and deal on the car. Good customer service in Lexus. Keep up the good work. Thank you!! Thank you Allen for your great work! It was a good price and deal on the car. Good customer service in Lexus. Keep up the good work. Thank you!! More
by Allawi.ba1
Employees Worked With
Allen Zhang
October 22, 2020
Kevin was professional, courteous and polite. Made purchasing our car a wonderful experience. Would not hesitate to visit Kevin the next time we are in the market for a car. purchasing our car a wonderful experience. Would not hesitate to visit Kevin the next time we are in the market for a car. More
by Rick
October 22, 2020
I live in Newmarket at further North of Toronto but purchased car from Larry because his great service and excellent knowledge of Lexus car. He is always there answering when I have any question. My be purchased car from Larry because his great service and excellent knowledge of Lexus car. He is always there answering when I have any question. My beautiful car was delivered to my house. Buying a car can be so comfortable. Thanks. More
by Karen Li
Employees Worked With
October 22, 2020
As always a totally professona ,lfirst rate experience. My service advisor Carmen Jones, explained everything in detail when I dropped off the vehicle, and when I picked it up. She arranged a loaner vehicl My service advisor Carmen Jones, explained everything in detail when I dropped off the vehicle, and when I picked it up. She arranged a loaner vehicle which was appreciated. Dr. Steve Bajura More
by stevenwally1
Employees Worked With
CARMEN Jones
October 21, 2020
A absolutely wonderful experience to buy my car in Lexus of London. Allen, Jack and Larry are the most friendly and professional sales man I had ever met. They could give you the suggestions according to yo of London. Allen, Jack and Larry are the most friendly and professional sales man I had ever met. They could give you the suggestions according to your wish about your car instead of recommending you the most expensive one. I really appreciated, I can’t own this car without they help. More
by Zicheng
October 20, 2020
Allen gives me the best price around the London area. He is super helpful and realiable. I found my dream car by his guidance and I love my car! We had a great experience with purchasing our Lexus at Lexus is super helpful and realiable. I found my dream car by his guidance and I love my car! We had a great experience with purchasing our Lexus at Lexus of London. More
by j_feng58782@fanshaweonline.ca
October 20, 2020
I went in to purchase my first car from Lexus of London in August for my 25th birthday. Prior to visiting this dealership I had dealt with 7 other dealerships. A lot of pushy sales people, sales people who in August for my 25th birthday. Prior to visiting this dealership I had dealt with 7 other dealerships. A lot of pushy sales people, sales people who though I couldn't afford a luxury car because of my age and maybe because I was a woman. That week I walked out of a dealership due to disrespect and assumption from some sales people. When I visited Lexus of London, I was treated with a magnitude of respect, care and help from everyone. I am so lucky to have met Nathan who helped me find the perfect first car for me! He was patient with me, did not push the vehicle on to me, answered all my questions and made the buying experience go very smoothly. I purchased a RX350 from Nathan and I absolutely love my car. I felt as though I was already a part of the family before committing to anything. I am so proud to be an owner of a Lexus vehicle from Lexus of London! Thank you again to all the staff, especially NATHAN for making this such a comfortable experience. - Stiphanie More
by Stiphanie
Employees Worked With
Nathan Butcher
