Lexus of London

He has a positive attitude when he describe the car in detail for me, and he got patience for customers. And his math is quite good. detail for me, and he got patience for customers. And his math is quite good. More

Very pleased with the customer service I was provided by Karen, she answered all my questions and was friendly. I will continue to book my future services with her. Karen, she answered all my questions and was friendly. I will continue to book my future services with her. More

He is very kind and treats us with positive mind. He listened our askings carefully, and managed them with his boss, even small things. Thanks Larry! listened our askings carefully, and managed them with his boss, even small things. Thanks Larry! More

I live about an hour from Lexus of London and I had some recall notices, When I called to set up an appointment , Carmen mentioned that the recall work was going to take about 5hrs to complete. Not wanting recall notices, When I called to set up an appointment , Carmen mentioned that the recall work was going to take about 5hrs to complete. Not wanting to wait around the dealership for that long, I was offered a loaner or Valet service and a loaner. I choose the Valet service and loaner. The valet showed up at my place by 9am, left a loaner with me and returned by 5:30pm. All of my recalls were completed and my 24,000km service was completed. I was able to stay close to home during the day, completing some errands. Thank you to Lexus of London, for the outstanding customer service. Ron More

Very impressed with staff as we came inwithout an Very impressed with staff as we came in without an appointment. Accommodated us right away with a very friendly and polite salesman. Had a specific Very impressed with staff as we came in without an appointment. Accommodated us right away with a very friendly and polite salesman. Had a specific pre owned Lexus we wanted to look at and a test drive was arranged for us promptly. Ultimately a deal was reached . However a miscommunication on final price came up with phone call at home from business finance manager. We were able to rectify over the phone and staff was understanding for customer satisfaction. Price negotiation came in line with final price talked about in salesman office. Very nice dealership. More

I wanted to fix the noise under the car,but didn't fix at all. So I made a reservation again. I still to drive while hearing a strange sound. I hope you fix it this time. all. So I made a reservation again. I still to drive while hearing a strange sound. I hope you fix it this time. More

We love to deal with this dealership and always get great service. We dealt with Carmen who is so pleasant,patient and understanding. Thank you! service. We dealt with Carmen who is so pleasant,patient and understanding. Thank you! More

Very pleased with the final result of the purchase of my new car. Everyone that I dealt with made me feel special and did their best to make sure that I was satisfied with my purchase. Thank you all. new car. Everyone that I dealt with made me feel special and did their best to make sure that I was satisfied with my purchase. Thank you all. More

It was a pleasure to deal with Lexus of London. Our dealings were with Rick Watson and he was very professional and helpful. He welcomed us into the dealership, kept in contact by phone and was knowle dealings were with Rick Watson and he was very professional and helpful. He welcomed us into the dealership, kept in contact by phone and was knowledgeable in discussing the vehicle we were interested in. In future we will continue to deal with him. More

The service is very pleasing, the car is brand new, and very affordable. The dealership will listen to their customers patiently, and is eager to please their customers. very affordable. The dealership will listen to their customers patiently, and is eager to please their customers. More